With our January 2021 release, we have introduced some new roles on the Openlearning platform. 

A subscription owner is a user who first signed up for an OpenLearning subscription plan. There can only be one subscription owner for a subscription account; if you would like to change this to another please contact us.

They can:

• View and update billing information 
• Change subscription plans 
• View learner and educator usage across all of the institutions in their subscription
• Add other users as subscription admins 
• Copy multiple existing courses

A subscription administrator is someone who has access to view account usage and billing information.

They can: 

• View learner and educator usage across all of the institutions in their subscription
• View billing information 
• Add other users as subscription administrators
• They can view course payment reports.
• Copy multiple existing courses
• Use the Enrolment APIs for a course under that subscription

To add someone as a subscription administrator you must either be a subscription owner or a subscription admin. 

How do I add an existing user as a subscription administrator?

Step 1

Log in to your account and go to your profile icon > Manage subscription.

Step 2

Go to Manage users and go down to Invite existing user dropdown.

Step 3

Type in the user that you want to add as a Subscription Admin, tick the checkbox, and click on Save.

Step 4

Once you have selected all the users that you want to add as a Subscription Admin, click on the Send invite button.

How do I add a new user as an Institution Administrator?

You will  first need to invite them to your Subscription by adding them via Institution settings. You can find out more here.