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Progress struck

My progress is struck at 3/4 but I finished watching all my videos how can I resolve it

15 replies

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    • Customer Success Team
    • Omnaya_Omar
    • 4 yrs ago
    • Reported - view

    Hi there! Could you please provide a link to the course you're referring to? I'd be happy to help you out.

      • Alexendra.1
      • 4 yrs ago
      • Reported - view

      Omnaya Omar 

      08B5BC7D-472B-4948-B073-9E2B8C6EAA26
      • Customer Success Team
      • Omnaya_Omar
      • 4 yrs ago
      • Reported - view

      Alexendra Thank you for the screenshot!

       

      It looks like one issue is a tracking issue on the page. We will contact your course admin and ask them to remove it.

      The other issue seems to be that you missed one activity on the page.

      Please make sure you:

      1) Read through all of the course content and file widgets from top to bottom.

      2) Watch all 4 videos all the way to the end

      3) Complete the crossword activity and click "check answers". Your answers must all be correct in order to gain progress.

      Please double check that you have completed all of these activities. You should be able to receive 7/8 progress on this page.

      Once your admin fixes the final issue, you will have the whole page complete :)

      We will update you when that happens.

      • Alexendra.1
      • 4 yrs ago
      • Reported - view

      Omnaya Omar  hi thanks but I’ve watched all the videos 

      • Alexendra.1
      • 4 yrs ago
      • Reported - view

      Alexendra it’s for this course too 

      3EBE328F-0842-4FA1-89E5-9D6BD03B08FA
      • Charles_Sebastian
      • 4 yrs ago
      • Reported - view

      Hi Alexendra 

      Upon investigating, it looks like there is another tracking issue on the mentioned page for this course as well. We will contact your course admin and ask them to remove it.

      Once your admin fixes the final issue, you will have the whole page complete.

      We will update you when that happens.

      • Alexendra.1
      • 4 yrs ago
      • Reported - view

      Charles Sebastian thank you 

    • ronsilvosa
    • 4 yrs ago
    • Reported - view

    Hi Alexendra The issue has been addressed by the Course Administrator. Please go back to the course in order to complete it and let us know how it goes.

      • Alexendra.1
      • 4 yrs ago
      • Reported - view

      Ronald Silvosa the problem seem to have been fixed thank you very much 

    • Alexendra.1
    • 4 yrs ago
    • Reported - view

    im still having the same issue last time is was fixed but only for a day now ive review all my videos and slides twice and still the progress is not completed please advise 

      • Charles_Sebastian
      • 4 yrs ago
      • Reported - view

      Hi Alexendra ,

      Which course is it again now and which part of the course, please? We recall you had similar issues with 2 separate courses previously.

      Let us know and we will investigate again
       

      • Alexendra.1
      • 4 yrs ago
      • Reported - view

      Charles Sebastian for topic 2 I’ve watched the videos twice still not completed 

      805E80A5-BC6F-42DF-9C04-2B6FF82E3DB8
      • Charles_Sebastian
      • 4 yrs ago
      • Reported - view

      Hi Alexendra ,

      It looks like there is an issue on tracking on all 3 pages of the Module "Topic 2 Colonial Era". We will contact your course admin and ask them to remove it.

      Once your admin fixes the final issue, you will have the whole page complete.

      We will update you when that happens.

      • Alexendra.1
      • 4 yrs ago
      • Reported - view

      Charles Sebastian okay thank you I hope the problem gets resolved because it can’t be every chapter same issue 

    • Charles_Sebastian
    • 4 yrs ago
    • Reported - view

    Hi Alexendra
    Tracking issues are now solved, please test again.

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  • Status Answered
  • 4 yrs agoLast active
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