Maria Soneja's Profile - OpenLearning Help Community

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Re: Get Submission
@Sam Vince Hi there thanks for reaching out, how can we assist you?
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Get Submission
Hi there, thanks for getting in touch. Can you be more specific and let us know the exact issue you encountered? Please share with us the course link as well.
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Unable to upload document for quiz and assessment
Hi Dinish, thanks for the response. I also tested the link you shared and I'm unable to replicate the issue. I'm able to load the page and upload a file without any hiccups.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Can't seem to complete the course
Hi there, thank you for reporting this in. We've contacted the course staff and asked them to amend the issues in pages that are incompletable. As soon as we hear back from them, we will update you.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- 1
- Report an Issue
- Reported - view
Re: The answers state did not change after refreshing the page or even matching the nouns with different verbs and etc.
Hi there, I took a look at the https://www.openlearning.com/eltc/courses/pro-elt-enhance-proficient/1644550654427/self_test_vocabulary/?cl=1 and I'm able to complete the Question 1 quiz with no…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Project Paper
Hi there, how can we assist you today?
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Cut off screens
Hi Ruby, thank you for the screenshot. I can replicate the issue. This will be reported to our engineers and they will let me know when the fix is released. We'll be back in touch.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: SMR Anglican Safe Ministry Induction
Hi Colin, thanks for getting in touch. Are you referring to the match-it activity on this page? - https://www.openlearning.com/courses/smr-training-anglican/organisational_responsibilities/?…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: I can't communicate about my badges
Hi Mariam, Thanks for getting in touch. Could you be more specific on the issue you're having with your achievement/badges? If applicable, please also share with us the course link where you are…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Group disappeared
Hi there, may I know the link to the course please and the name of the group you were in?
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: want to move forward
Hi Irine, thanks for reaching out via our forum and email. We have responded back to you through email.
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Unable to download the certificate after completing the course
Hi Harshit, could you please share with us the link to the course you are referring to, so we can take a look?
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: I can not get passed the medication administration section 2 please help
Hi there, thanks for reaching out. May I please ask for the link to the page where this issue is occurring on your end?
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Keep getting” please try again “
@ROSEMINI ZABIDI SHAFIE Hi there, I tested the page and I'm able to complete the activity. I took a look at the screenshot and the activity page you shared and I can see that you are yet to get all…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Certificate uploaded to Merit
@Lily Wood Could you still please share with us the link or the exact name of the course so we can check from the back-end? By the way, are you referring to the Merit app where you can upload your…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Certificate uploaded to Merit
Hi there, thanks for getting in touch. Could you please share with us the link to the course, so we can take a look?
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: I can not download module 2 video
@Sayyiddatul Aqma Hi there, I'm happy to take a look. Could you please share with us the link to the page you are having an issue with?
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Certificate
@Paolo Vezzali Hi there, thanks for getting back in touch. Based on the document you shared, it looks like you reached out to CSU helpdesk ask@csu.edu.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Course facilitator/moderator.
@Muh Anzar Razzaq Arswandi Hi there! To reiterate, only the course facilitators can change the class access times. I've already reached out to the facilitators and have yet to receive a response.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Course facilitator/moderator.
Hi there! Thanks for getting in touch. Please check your inbox as we've already responded to your email. :) Feel free to let us know if you have any further queries.
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view
Re: Certificate
Thanks for getting in touch. I took a look and the certificate for the Practice Change: Concepts and Applications course is manually issued by the course administrator.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: How to move to next page.
Hi there, I took a look at the Using art materials to address behavior issues in children with Sensory Integration Dysfunction course and it shows that you have successfully reached 100% completion…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: There is a problem with my courses
Hi Inhyeok, Thanks for getting in touch. Courses created on the OpenLearning platform require an active subscription to remain online. The course provider for the 3 courses you were enrolled in has…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Course not complete
Hi Junaidah, thanks for reaching out. I see you were unable to reach completion on Quiz 2 due to incorrect answer/s. As you've exhausted the allowed number of submissions,…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: ADDING 3+ PHOTOS TO GALLERY FOR AUTHENTICATION OF PROFILE
Just to add, you may take a look at this article: https://help.openlearning.com/t/36rh21/how-do-i-manage-my-portfolio-as-a-learner
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Ask the Community
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Maria Soneja

Re: Get Submission

Re: Get Submission

Re: Unable to upload document for quiz and assessment

Re: Can't seem to complete the course

Re: The answers state did not change after refreshing the page or even matching the nouns with different verbs and etc.

Re: Project Paper

Re: Cut off screens

Re: SMR Anglican Safe Ministry Induction

Re: I can't communicate about my badges

Re: Group disappeared

Re: want to move forward

Re: Unable to download the certificate after completing the course

Re: I can not get passed the medication administration section 2 please help

Re: Keep getting” please try again “

Re: Certificate uploaded to Merit

Re: Certificate uploaded to Merit

Re: I can not download module 2 video

Re: Certificate

Re: Course facilitator/moderator.

Re: Course facilitator/moderator.

Re: Certificate

Re: How to move to next page.

Re: There is a problem with my courses

Re: Course not complete

Re: ADDING 3+ PHOTOS TO GALLERY FOR AUTHENTICATION OF PROFILE

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