Maria Soneja's Profile - OpenLearning Help Community

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Re: Designing a world class course: link not working
Hi Patrizia, thanks for getting back in touch. The link you provided isn't working. It looks like it should be…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Video not working: Design a world class course
Hi Patrizia, thanks for getting in touch, we have received your email. We are now looking into the issue. Kindly await our reply within the day.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: How can i get UTM Matrix no.
Hi Ashutosh, Thanks for getting in touch! I see you have successfully joined the Highway Engineering course on 25 Sep 2021. Great! If you encounter any further issues, please let us know.…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Doesn’t load the video on this page, and won’t let me mark this page as complete in my course
Hi Valeriya, Thanks for getting in touch. This issue has already been raised to us by another learner in this course. We have sent an email to the course facilitator to have the issue amended.…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Can't see my course
Hi Ben, Thanks for getting in touch. I see you enrolled today in Reading for Life Online. To locate the course/s you've enrolled in, please click on the little globe icon located in the top right…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Certificate of Waste Reduction & Recycling in campus
Hi Zohaib, thanks for getting in touch! I took a look at your course and I see the status of your certificate is "pending." This means that your course administrator still needs to review your work…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: I CAN'T MOVE FORWARD TO THE NEXT MODULE
Hi Wahida, Thanks for your reply. We have responded to you via email.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.
There isn't a print button in the course. If you wish to print it, you may do so by right-clicking on the page and choose print, but please discuss it with your course facilitator due to the fact…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.
Thanks for your reply. I tested it on my end I have successfully submitted my answers and completed the activity in Empowering Children. Please see the screenshot below:…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: I CAN'T MOVE FORWARD TO THE NEXT MODULE
Hi Wahida, Thanks for getting in touch. Please let us know the course link so we can reach out to the course facilitator regarding this issue.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.
I'm looking at the ADOM Safe Ministry to Children and Young People Level 2, in which module/page did you encounter an issue? Please let me know so I can test it on my end
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.
Hi Margaret, Thanks for getting in touch. Happy to look into it. Could you share with us the course link?
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Discount not applied to ISCD styling course. I entered the code SPRING21 but was charged the full fee of $650.
Hi Jennifer, thanks for reaching out. We have replied to your email.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Can't to watch the video
Hi there, to help you with your concern, kindly email us the course link and a screenshot of the error appearing on the video at support@openlearning.com.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Can't join group in OL
Hi Jeve, thanks for reaching out! We have sent you an email to further assist you with your concern.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Trouble in accessing chats in open learning
Hi there! Thank you for letting us know. We'll look into it and update you as soon as these issues are resolved. Thank you for your patience.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Certificate
@Rafeeq Karam Stoni Hi there! I see you were issued a certificate in Dec 2020 for the course Mastering Your Personal and Professional Growth. You can download your certificate from your account.…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Introduction to Universal Design
Currently, one of the videos in the Communications & Technology module isn't playing, preventing the student to complete the module. It appears there is a playback restriction set by the video owner.…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Introduction to Universal Design
Hi Sarah! I'll be happy to help. Kindly share with me the course link and I'll take a look.
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Issue uploading comment
Hi Louise, Can you try uploading your comment again, preferably using Google Chrome? Please make sure the browser is in private/incognito mode. Kindly send us an email at support@openlearning.…
- Customer Success Advocate
- Maria_Soneja
- 3 yrs ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Maria Soneja

Re: Designing a world class course: link not working

Re: Video not working: Design a world class course

Re: How can i get UTM Matrix no.

Re: Doesn’t load the video on this page, and won’t let me mark this page as complete in my course

Re: Can't see my course

Re: Certificate of Waste Reduction & Recycling in campus

Re: I CAN'T MOVE FORWARD TO THE NEXT MODULE

Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.

Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.

Re: I CAN'T MOVE FORWARD TO THE NEXT MODULE

Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.

Re: Enquiry: Is there a paper copy of the Level ! course for those who are not computer able?Level 2 course won't submit some answers.

Re: Discount not applied to ISCD styling course. I entered the code SPRING21 but was charged the full fee of $650.

Re: Can't to watch the video

Re: Can't join group in OL

Re: Trouble in accessing chats in open learning

Re: Certificate

Re: Introduction to Universal Design

Re: Introduction to Universal Design

Re: Issue uploading comment

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