Suria Gannason's Profile - OpenLearning Help Community

Latest Posts

Re: Cannot Play a video as it says video has not been configured
@Abhinil Mathew , this has now been fixed by the course staff, please reload the page again and let us know if there is anything else we can assist with.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Quiz
Hi there, can you please share with us the URL of the page you are referring to so we can have a look? It would be better if you could email us at support@openlearning.…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Missing Video
Hi @POH Zhi Xiong , thank you for your patience! This has now been fixed. Please reload the page again and you should be able to view the video and complete the page.…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: What Facebook knows about you. ( COURSE)
Hi @Elizabeth Omweno , thanks for your patience. The issue on both pages has been fixed, you should be able to complete them now. Do give that a try and if you are still having problems,…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Courses bermasalah
Hi @ahmada norma syinta , sila emel kami di support@openlearning.com dengan link kursus dan butiran akaun anda supaya kami dapat menyiasat isu ini dengan lebih lanjut. terima kasih.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Error message on new sign up: Unfortunately all available Training Kits are allocated to other students
Hi @Rob McAtee , kindly email us your account details, course and the screenshot of the error to support@openlearning.com so we can investigate this further for you. Thank you.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Ask the Community
- Reported - view
Re: how to solve the page that can't be opened?
Hi there! Please email us at support@openlearning.com so we can check your account and enrolment status on the course. Thank you!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: COVID safe sport coaches & officials certification
Hi there, unfortunately the enrolment for this course has reached the limit. Our partnerships team have reached out to the course provider to see if they would like to upgrade their plan,…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Score not changing
Hi Jessica, we have replied to your email!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Advanced feature: What are module sets? How do I create a module set?
Hi @Fajar Suryawan ! Simply double click on the Module Set name which will allow you to rename it (example: refer to the attached gif) Note: The default Learning Activities module cannot be renamed.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- 1
- Modules
- Reported - view
Re: Stuck on 86% modules defective
Hi Brett, can you please email us at support@openlearning.com with your account details and screenshot of the error (if any) so we can investigate this further for you. Thank you!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Eror saat membuka open learning
Hi @Annisa Sufi ! Ini boleh terjadi jika internet anda ada masalah mengakses elemen dalam kursus kami. Bolehkah anda cuba memuat ulangkan halaman kursus tersebut mengunakkan mobil browser anda?…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- 1
- Ask the Community
- Reported - view
Re: Bantu saya untuk mengembalikan akun saya . Karena akun saya ketika saya log in kembali semua course hilang dan profil saya juga hilang .
Hi @Fisabela dinar ariska , sila emel kami di support@openlearning.com dengan butiran akaun dan kursus untuk bantuan lanjut. Terima kasih
- Technical Specialist
- Suriavarman
- 4 yrs ago
- 1
- Report an Issue
- Reported - view
Re: As a course admin, I want to be able to add/remove myself from a group
Hi @broto santoso , good news! this issue has now been fixed and you should be able to add / remove yourself from groups as the course admin. If you have any other queries or issues,…
- Technical Specialist
- Suriavarman
- 4 yrs ago
- 1
- Suggest a Feature
- Reported - view
Re: Error Video for completed
Hi @Moh Ahsan Shohifur Rizal , please get in touch with us directly at support@openlearning.com and we'll investigate your progress and completion for this page. Thank you!
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Tidak bisa login
Hi @Indriani , sila emel kami di support@openlearning.com dan kongsikan butiran alamat emel anda supaya kami dapat menyiasat dan menetapkan kata sandi yang baru untuk akaun anda. Terima kasih!
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Rumahku
Hi, terima kasih kerana menghubungi OpenLearning! Malangnya, kursus kursus AKPK sudahpun ditutup pada (30 Jun 2020) dan tidak boleh diakses lagi untuk mendapatkan sijil.…
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Gimna ya cara nya misal lupa kata sandi
Hi Akhmad, sila klik di sini untuk menetapkan kata laluan untuk akaun anda: https://www.openlearning.com/accounts/forgot-password/ Jika anda masih ada masalah,…
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Kenapa ya gambar file power point tidak dapat muncul , Mohon dijawab
Hi, sila emel kami butiran akaun anda dan halaman kursus yang bermasalah untuk kami menyiasat isu ini dengan lebih lanjut. Terima kasih!
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Certificate Issue
@Azeem Khan Good news, we've sent the updated certificate to your email. If you have any other issues, kindly revert via that email and we'll get back to you as soon as possible. thank you.
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Report an Issue
- Reported - view
Re: Bagaimana cara keluar dari komunitas yang kita telah bergabung?
@SM Yumna Afifah Ma'ruf terima kasih atas tindak balas anda! Anda boleh meninggalkan kelas dari pautan setting disini: https://www.openlearning.com/courses/my/
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Ask the Community
- Reported - view
Re: Bagaimana cara keluar dari komunitas yang kita telah bergabung?
Hi SM Yumna, terima kasih kerana menghubungi OpenLearning! Komunitas mana yang anda hendak keluar? Dari kelas ataupun dari komunitas platform Openlearning?
- Technical Specialist
- Suriavarman
- 4 yrs ago
- Ask the Community
- Reported - view
Have the footer links open in a new tab instead of the same page

Feedback from ACU Any footer links opens in the same tab. This is not a good UE, as learners have to use back tab constantly to return to the first page.…
- Technical Specialist
- Suriavarman
- 4 yrs ago
- 11
- Suggest a Feature
Panapto Context ID

front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
- Technical Specialist
- Suriavarman
- updated 4 yrs ago
- 23
- Fixed and Solved Issues
- Fixed
- Fixed
Re: Can't move forward as it keeps showing that I have not completed previous module
Hi @Gurpreet Kaur Dhillon , kindly email us support@openlearning.com with your account details and the course you are stuck on and we'll investigate this for you. Thank you!
- Technical Specialist
- Suriavarman
- 4 yrs ago
- 1
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: Cannot Play a video as it says video has not been configured

Re: Quiz

Re: Missing Video

Re: What Facebook knows about you. ( COURSE)

Re: Courses bermasalah

Re: Error message on new sign up: Unfortunately all available Training Kits are allocated to other students

Re: how to solve the page that can't be opened?

Re: COVID safe sport coaches & officials certification

Re: Score not changing

Re: Advanced feature: What are module sets? How do I create a module set?

Re: Stuck on 86% modules defective

Re: Eror saat membuka open learning

Re: Bantu saya untuk mengembalikan akun saya . Karena akun saya ketika saya log in kembali semua course hilang dan profil saya juga hilang .

Re: As a course admin, I want to be able to add/remove myself from a group

Re: Error Video for completed

Re: Tidak bisa login

Re: Rumahku

Re: Gimna ya cara nya misal lupa kata sandi

Re: Kenapa ya gambar file power point tidak dapat muncul , Mohon dijawab

Re: Certificate Issue

Re: Bagaimana cara keluar dari komunitas yang kita telah bergabung?

Re: Bagaimana cara keluar dari komunitas yang kita telah bergabung?

Have the footer links open in a new tab instead of the same page

Panapto Context ID

Re: Can't move forward as it keeps showing that I have not completed previous module

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