Suria Gannason's Profile - OpenLearning Help Community

Latest Posts

Re: The app is not working
Hi @AnnO , please email us at support@openlearning.com with your account and device details (OS version, app version ) for us to investigate this issue further. thank you.
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, March 22, 2021 at 9:09 AM UTC
- Report an Issue
- Reported - view
Re: Lecture slide unable to load leading to 96% of completion
Hi @MABEL TAN YUNEEE E , I've replied to your email , kindly revert there if you are still having problems viewing the video. thank you!
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, March 22, 2021 at 9:07 AM UTC
- Report an Issue
- Reported - view
Re: Glitch in Completing "Welcome to Module 1"
Hi @Akash Sawant , please can you email us your account details and the page link to support@openlearning.com and we will investigate this further for you. Thank you.
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, March 11, 2021 at 6:35 AM UTC
- Report an Issue
- Reported - view
Re: AGSM Negotiation Fundamentals is failing to load content
Hi @Leticia Tolson , unfortunately Learnosity is not supported on our platform anymore due to licensing issues (their licenses are now focused to other software providers, not to educators).…
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, March 11, 2021 at 6:32 AM UTC
- Report an Issue
- Reported - view
Re: Certificate issue
Hi @Zafar abbas , thanks for reaching out. Based on our records, you have not completed the course. Please review your completion rate in the course and if you are having any issues,…
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, February 18, 2021 at 3:42 AM UTC
- Report an Issue
- Reported - view
Re: module 3 (pain)
Hi @Alka Shrestha , please can you email us at support@openlearning.com with the page URL and preferably the screenshot of the error so we can investigate this for you, thank you!
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, February 18, 2021 at 3:39 AM UTC
- Ask the Community
- Reported - view
Re: Cannot Play a video as it says video has not been configured
@Abhinil Mathew , this has now been fixed by the course staff, please reload the page again and let us know if there is anything else we can assist with.
- Technical Specialist
- Suriavarman
- 4 yrs agoWed, February 17, 2021 at 8:02 AM UTC
- Report an Issue
- Reported - view
Re: Quiz
Hi there, can you please share with us the URL of the page you are referring to so we can have a look? It would be better if you could email us at support@openlearning.…
- Technical Specialist
- Suriavarman
- 4 yrs agoWed, February 17, 2021 at 7:54 AM UTC
- Ask the Community
- Reported - view
Re: Missing Video
Hi @POH Zhi Xiong , thank you for your patience! This has now been fixed. Please reload the page again and you should be able to view the video and complete the page.…
- Technical Specialist
- Suriavarman
- 4 yrs agoTue, February 16, 2021 at 3:27 AM UTC
- Report an Issue
- Reported - view
Re: What Facebook knows about you. ( COURSE)
Hi @Elizabeth Omweno , thanks for your patience. The issue on both pages has been fixed, you should be able to complete them now. Do give that a try and if you are still having problems,…
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, February 8, 2021 at 8:38 AM UTC
- Report an Issue
- Reported - view
Re: Courses bermasalah
Hi @ahmada norma syinta , sila emel kami di support@openlearning.com dengan link kursus dan butiran akaun anda supaya kami dapat menyiasat isu ini dengan lebih lanjut. terima kasih.
- Technical Specialist
- Suriavarman
- 4 yrs agoWed, January 27, 2021 at 6:28 AM UTC
- Report an Issue
- Reported - view
Re: Error message on new sign up: Unfortunately all available Training Kits are allocated to other students
Hi @Rob McAtee , kindly email us your account details, course and the screenshot of the error to support@openlearning.com so we can investigate this further for you. Thank you.
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, January 25, 2021 at 12:30 AM UTC
- Ask the Community
- Reported - view
Re: how to solve the page that can't be opened?
Hi there! Please email us at support@openlearning.com so we can check your account and enrolment status on the course. Thank you!
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, January 25, 2021 at 12:29 AM UTC
- Report an Issue
- Reported - view
Re: COVID safe sport coaches & officials certification
Hi there, unfortunately the enrolment for this course has reached the limit. Our partnerships team have reached out to the course provider to see if they would like to upgrade their plan,…
- Technical Specialist
- Suriavarman
- 4 yrs agoFri, January 22, 2021 at 3:30 AM UTC
- Report an Issue
- Reported - view
Re: Score not changing
Hi Jessica, we have replied to your email!
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, January 18, 2021 at 3:50 AM UTC
- Report an Issue
- Reported - view
Re: Advanced feature: What are module sets? How do I create a module set?
Hi @Fajar Suryawan ! Simply double click on the Module Set name which will allow you to rename it (example: refer to the attached gif) Note: The default Learning Activities module cannot be renamed.
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, January 11, 2021 at 5:58 AM UTC
- 1
- Modules
- Reported - view
Re: Stuck on 86% modules defective
Hi Brett, can you please email us at support@openlearning.com with your account details and screenshot of the error (if any) so we can investigate this further for you. Thank you!
- Technical Specialist
- Suriavarman
- 4 yrs agoMon, January 11, 2021 at 5:55 AM UTC
- Report an Issue
- Reported - view
Re: Eror saat membuka open learning
Hi @Annisa Sufi ! Ini boleh terjadi jika internet anda ada masalah mengakses elemen dalam kursus kami. Bolehkah anda cuba memuat ulangkan halaman kursus tersebut mengunakkan mobil browser anda?…
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, December 31, 2020 at 5:41 AM UTC
- 1
- Ask the Community
- Reported - view
Re: Bantu saya untuk mengembalikan akun saya . Karena akun saya ketika saya log in kembali semua course hilang dan profil saya juga hilang .
Hi @Fisabela dinar ariska , sila emel kami di support@openlearning.com dengan butiran akaun dan kursus untuk bantuan lanjut. Terima kasih
- Technical Specialist
- Suriavarman
- 4 yrs agoWed, December 9, 2020 at 9:35 AM UTC
- 1
- Report an Issue
- Reported - view
Re: As a course admin, I want to be able to add/remove myself from a group
Hi @broto santoso , good news! this issue has now been fixed and you should be able to add / remove yourself from groups as the course admin. If you have any other queries or issues,…
- Technical Specialist
- Suriavarman
- 4 yrs agoTue, November 24, 2020 at 9:12 AM UTC
- 1
- Suggest a Feature
- Reported - view
Re: Error Video for completed
Hi @Moh Ahsan Shohifur Rizal , please get in touch with us directly at support@openlearning.com and we'll investigate your progress and completion for this page. Thank you!
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, November 5, 2020 at 3:55 AM UTC
- Report an Issue
- Reported - view
Re: Tidak bisa login
Hi @Indriani , sila emel kami di support@openlearning.com dan kongsikan butiran alamat emel anda supaya kami dapat menyiasat dan menetapkan kata sandi yang baru untuk akaun anda. Terima kasih!
- Technical Specialist
- Suriavarman
- 4 yrs agoFri, October 16, 2020 at 7:05 AM UTC
- Ask the Community
- Reported - view
Re: Rumahku
Hi, terima kasih kerana menghubungi OpenLearning! Malangnya, kursus kursus AKPK sudahpun ditutup pada (30 Jun 2020) dan tidak boleh diakses lagi untuk mendapatkan sijil.…
- Technical Specialist
- Suriavarman
- 4 yrs agoFri, October 16, 2020 at 7:03 AM UTC
- Ask the Community
- Reported - view
Re: Gimna ya cara nya misal lupa kata sandi
Hi Akhmad, sila klik di sini untuk menetapkan kata laluan untuk akaun anda: https://www.openlearning.com/accounts/forgot-password/ Jika anda masih ada masalah,…
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, October 1, 2020 at 7:43 AM UTC
- Report an Issue
- Reported - view
Re: Kenapa ya gambar file power point tidak dapat muncul , Mohon dijawab
Hi, sila emel kami butiran akaun anda dan halaman kursus yang bermasalah untuk kami menyiasat isu ini dengan lebih lanjut. Terima kasih!
- Technical Specialist
- Suriavarman
- 4 yrs agoThu, September 17, 2020 at 6:13 AM UTC
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: The app is not working

Re: Lecture slide unable to load leading to 96% of completion

Re: Glitch in Completing "Welcome to Module 1"

Re: AGSM Negotiation Fundamentals is failing to load content

Re: Certificate issue

Re: module 3 (pain)

Re: Cannot Play a video as it says video has not been configured

Re: Quiz

Re: Missing Video

Re: What Facebook knows about you. ( COURSE)

Re: Courses bermasalah

Re: Error message on new sign up: Unfortunately all available Training Kits are allocated to other students

Re: how to solve the page that can't be opened?

Re: COVID safe sport coaches & officials certification

Re: Score not changing

Re: Advanced feature: What are module sets? How do I create a module set?

Re: Stuck on 86% modules defective

Re: Eror saat membuka open learning

Re: Bantu saya untuk mengembalikan akun saya . Karena akun saya ketika saya log in kembali semua course hilang dan profil saya juga hilang .

Re: As a course admin, I want to be able to add/remove myself from a group

Re: Error Video for completed

Re: Tidak bisa login

Re: Rumahku

Re: Gimna ya cara nya misal lupa kata sandi

Re: Kenapa ya gambar file power point tidak dapat muncul , Mohon dijawab

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