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Suria Gannason
Customer Success
Suriavarman
Customer Success and Onboarding Advocate
Kuala Lumpur, Malaysia
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If you have any questions or issues related to the platform, you can reach out to us at support@openlearning.com
Joined
Thu Nov 29 07:12:20 UTC 2018
685
posts
82
likes received
8
followers
Latest Posts
Re: Certificates cannot be found
@Norhayati Binti A Ghani , thanks for the screenshot! I had a look at the account linked to the email address that you have posted this with and noticed that you have not actually done the course…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Fixed and Solved Issues
Reported - view
Re: Certificates cannot be found
@Norhayati Binti A Ghani , if you have completed the course before, kindly login to your account , click on the globe icon at the top right corner of the platform and select Manage My Courses (https:…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why the progress of this page can't be completed?
Hi @NAURA AZKA TSANIYA , thanks for your patience! The course staff has now fixed the issue, please head over to the pages again and you should be able to get full completion for them. Thanks again
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Ask the Community
Reported - view
Re: Doesn’t load the video on this page, and won’t let me mark this page as complete in my course
Hi @Valeriya Mukhina , thanks for your patience! This issue has now been fixed by the course staff, please try again and let us know if there is anything else we can assist with. Thank you again.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: cant load videos
Hi @Mohamed Samnoon Fuad , thanks for your patience. This issue has now been resolved by the course staff. Please try again and let us know if there is anything else we can assist with. Thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: Unable to access any blogs - Error 500
Hi @Nicholas Hoyle , thanks for your patience! Our engineering team has fixed the issue now. Please can you try this again and let us know how you get on? PS:…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: cannot load
Hi @reshman bahadur , thanks for your patience. This issue has now been fixed. We've sent you an update via email as well. Do try this again and let us know via email if you have further queries or…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: Page issue
Hi @Joshua Yong , this has now been fixed. Please try again and let us know if there is anything else we can assist with. Thank you.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: Page issue
Hi @Joshua Yong ,thank you for reporting this in. I checked the page and it seems there are some empty widgets on them that are preventing you from completing it.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: unable to complete quiz
Hi @Ayushi Singh , thanks for your patience. The submission limit for this quiz has been increased, so you can test it once again. Please ensure you have selected all the correct answers before…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: Unable to complete a chapter
Hi @Vida Isabella Elise Napa , thanks for your patience. The issues on the course has been fixed, you should be able to complete them now. Do give this a try and let us know if there is anything…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: Cant find the editor!!!!!!
Hi @azin Izadifar , we have replied to your query on the other thread here: https://help.openlearning.com/t/83hfg69/where-is-the-editor Thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Ask the Community
Reported - view
Re: WHERE IS THE EDITOR?!!!!!!!!
Hi @azin Izadifar , thanks for getting in touch! The course 'EDIT' options are visible in the courses that you have created, you can see this option on the left hand side of the navigation menu.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
2 yrs ago
Report an Issue
Reported - view
Re: Can't access course.
Hi @Tabitha Gulcin ! We have replied to your email, kindly revert there with the details of the error so we can investigate this further for you. Thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: The app is not working
Hi @AnnO , please email us at support@openlearning.com with your account and device details (OS version, app version ) for us to investigate this issue further. thank you.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: Lecture slide unable to load leading to 96% of completion
Hi @MABEL TAN YUNEEE E , I've replied to your email , kindly revert there if you are still having problems viewing the video. thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: Glitch in Completing "Welcome to Module 1"
Hi @Akash Sawant , please can you email us your account details and the page link to support@openlearning.com and we will investigate this further for you. Thank you.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: AGSM Negotiation Fundamentals is failing to load content
Hi @Leticia Tolson , unfortunately Learnosity is not supported on our platform anymore due to licensing issues (their licenses are now focused to other software providers, not to educators).…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: Certificate issue
Hi @Zafar abbas , thanks for reaching out. Based on our records, you have not completed the course. Please review your completion rate in the course and if you are having any issues,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: module 3 (pain)
Hi @Alka Shrestha , please can you email us at support@openlearning.com with the page URL and preferably the screenshot of the error so we can investigate this for you, thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Ask the Community
Reported - view
Re: Cannot Play a video as it says video has not been configured
@Abhinil Mathew , this has now been fixed by the course staff, please reload the page again and let us know if there is anything else we can assist with.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: Quiz
Hi there, can you please share with us the URL of the page you are referring to so we can have a look? It would be better if you could email us at support@openlearning.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Ask the Community
Reported - view
Re: Missing Video
Hi @POH Zhi Xiong , thank you for your patience! This has now been fixed. Please reload the page again and you should be able to view the video and complete the page.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: What Facebook knows about you. ( COURSE)
Hi @Elizabeth Omweno , thanks for your patience. The issue on both pages has been fixed, you should be able to complete them now. Do give that a try and if you are still having problems,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
Re: Courses bermasalah
Hi @ahmada norma syinta , sila emel kami di support@openlearning.com dengan link kursus dan butiran akaun anda supaya kami dapat menyiasat isu ini dengan lebih lanjut. terima kasih.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
3 yrs ago
Report an Issue
Reported - view
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