Suria Gannason's Profile - OpenLearning Help Community

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Re: I couldn’t view the pro elt courses
Hi @ROSEMINI ZABIDI SHAFIE , thanks for reaching out! The permission error you are getting is because your account is deactivated. We have now reactivated it for you from our end,…
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Report an Issue
- Reported - view
Re: link not working
Hi @Fiona Dunn , thanks for your patience. The course staff has fixed the links on the page now. Do give that a try and let us know if you require further assistance. Thank you again.
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Rajasthan Royals SEFM certification issue
Hi @ROHIT PANDEY , thanks for your patience. The video has now been fixed by the course provider, kindly review the page again with the updated video and you should be able to complete it.…
- Technical Specialist
- Suriavarman
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Cut Shape Polish Australian Writers’ Centre
Hi @Caroline McAleer , thanks for reaching out! Please email us the details of your account and the screenshot of the error you are getting when accessing the modules to support@openlearning.…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: I can’t start the course
Hi @Anita DeVattimo , thanks for reaching out. We checked the course from our end and there does not seem to be any timeline or end dates set for this course.…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Certificates cannot be found
@Norhayati Binti A Ghani , thanks for the screenshot! I had a look at the account linked to the email address that you have posted this with and noticed that you have not actually done the course…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Certificates cannot be found
@Norhayati Binti A Ghani , if you have completed the course before, kindly login to your account , click on the globe icon at the top right corner of the platform and select Manage My Courses (https:…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Why the progress of this page can't be completed?
Hi @NAURA AZKA TSANIYA , thanks for your patience! The course staff has now fixed the issue, please head over to the pages again and you should be able to get full completion for them. Thanks again
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Doesn’t load the video on this page, and won’t let me mark this page as complete in my course
Hi @Valeriya Mukhina , thanks for your patience! This issue has now been fixed by the course staff, please try again and let us know if there is anything else we can assist with. Thank you again.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: cant load videos
Hi @Mohamed Samnoon Fuad , thanks for your patience. This issue has now been resolved by the course staff. Please try again and let us know if there is anything else we can assist with. Thank you!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to access any blogs - Error 500
Hi @Nicholas Hoyle , thanks for your patience! Our engineering team has fixed the issue now. Please can you try this again and let us know how you get on? PS:…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: cannot load
Hi @reshman bahadur , thanks for your patience. This issue has now been fixed. We've sent you an update via email as well. Do try this again and let us know via email if you have further queries or…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Page issue
Hi @Joshua Yong , this has now been fixed. Please try again and let us know if there is anything else we can assist with. Thank you.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Page issue
Hi @Joshua Yong ,thank you for reporting this in. I checked the page and it seems there are some empty widgets on them that are preventing you from completing it.…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: unable to complete quiz
Hi @Ayushi Singh , thanks for your patience. The submission limit for this quiz has been increased, so you can test it once again. Please ensure you have selected all the correct answers before…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to complete a chapter
Hi @Vida Isabella Elise Napa , thanks for your patience. The issues on the course has been fixed, you should be able to complete them now. Do give this a try and let us know if there is anything…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Cant find the editor!!!!!!
Hi @azin Izadifar , we have replied to your query on the other thread here: https://help.openlearning.com/t/83hfg69/where-is-the-editor Thank you!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Ask the Community
- Reported - view
Re: WHERE IS THE EDITOR?!!!!!!!!
Hi @azin Izadifar , thanks for getting in touch! The course 'EDIT' options are visible in the courses that you have created, you can see this option on the left hand side of the navigation menu.…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Can't access course.
Hi @Tabitha Gulcin ! We have replied to your email, kindly revert there with the details of the error so we can investigate this further for you. Thank you!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: The app is not working
Hi @AnnO , please email us at support@openlearning.com with your account and device details (OS version, app version ) for us to investigate this issue further. thank you.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Lecture slide unable to load leading to 96% of completion
Hi @MABEL TAN YUNEEE E , I've replied to your email , kindly revert there if you are still having problems viewing the video. thank you!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Glitch in Completing "Welcome to Module 1"
Hi @Akash Sawant , please can you email us your account details and the page link to support@openlearning.com and we will investigate this further for you. Thank you.
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: AGSM Negotiation Fundamentals is failing to load content
Hi @Leticia Tolson , unfortunately Learnosity is not supported on our platform anymore due to licensing issues (their licenses are now focused to other software providers, not to educators).…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Certificate issue
Hi @Zafar abbas , thanks for reaching out. Based on our records, you have not completed the course. Please review your completion rate in the course and if you are having any issues,…
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Report an Issue
- Reported - view
Re: module 3 (pain)
Hi @Alka Shrestha , please can you email us at support@openlearning.com with the page URL and preferably the screenshot of the error so we can investigate this for you, thank you!
- Technical Specialist
- Suriavarman
- 3 yrs ago
- Ask the Community
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: I couldn’t view the pro elt courses

Re: link not working

Re: Rajasthan Royals SEFM certification issue

Re: Cut Shape Polish Australian Writers’ Centre

Re: I can’t start the course

Re: Certificates cannot be found

Re: Certificates cannot be found

Re: Why the progress of this page can't be completed?

Re: Doesn’t load the video on this page, and won’t let me mark this page as complete in my course

Re: cant load videos

Re: Unable to access any blogs - Error 500

Re: cannot load

Re: Page issue

Re: Page issue

Re: unable to complete quiz

Re: Unable to complete a chapter

Re: Cant find the editor!!!!!!

Re: WHERE IS THE EDITOR?!!!!!!!!

Re: Can't access course.

Re: The app is not working

Re: Lecture slide unable to load leading to 96% of completion

Re: Glitch in Completing "Welcome to Module 1"

Re: AGSM Negotiation Fundamentals is failing to load content

Re: Certificate issue

Re: module 3 (pain)

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