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Suria Gannason
Customer Success
Suriavarman
Technical Specialist
Kuala Lumpur, Malaysia
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If you have any questions or issues related to the platform, you can reach out to us at support@openlearning.com
Joined
Thu Nov 29 07:12:20 UTC 2018
700
posts
90
likes received
9
followers
Latest Posts
Re: Stuck at renungan
Hi @Violet Binti Sebastian S Moduying ! Sila emel kami butiran akaun anda ke support@openlearning.com untuk supaya kami dapat menyiasat isu anda. Terima kasih!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Payment
Hi @MUHAMAD AZIM SYAFIQ BIN MOHAMAD NOOR , sila e-melkan tangkapan skrin slip transaksi anda kepada kami di support@openlearning.com dan kami akan menyiasat jika pembayaran masuk ke akaun kami atau…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: I'm not able to complete the coaching session,
Hi @Shruti Aruvathottil ! We have responded to your email on the same query above, thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Kursus
Hi Mazlan, sila e-mel kami secara terus , di support@openlearning.com supaya kami dapat menyiasat isu berkenaan progress kursus anda. Terima kasih!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Siap 42%
Hi Fatimah, sila e-mel kami secara terus , di support@openlearning.com supaya kami dapat menyiasat isu berkenaan progress kursus anda. Terima kasih!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Stuck di kuiz...dah capai 92%...ada cara lain lagi?
Hi Nur Azizan, kami sudahpun memberi respon kepada anda melalui email kami, support@openlearning.com Terima kasih!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Stuck on 99%
Hi @Simon Hiser , we've just sent you an email with the steps on completing the page, thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: unable to join programme after accidentlly exit
Hi @chok kian leong , we noticed that you have yet to verify your email address yet, hence this could be an issue to relogin into your account, and your course.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: stuck @83%
Hi @Nor Hanita Bt Abd Aziz kami sudah pun menghantar emel berkenan isu ini, sila rujuk panduan yang dihantar dan beri tindak balas dalam emel jika ada isu berterusan, terima kasih!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: masalah completing kuiz
Hi @LOW SHIH JIN , @Suhanayanti binti Daman Huri , kami sudah pun menghantar emel berkenan isu ini, sila rujuk panduan yang dihantar dan beri tindak balas dalam emel jika ada isu berterusan,…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Module 1
Hi @TANG MOI FA , @YOGISVARY VERAMUTHU , we have emailed you with the steps to resolve this issue, kindly revert to the email so we can investigate this issue further. Thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Stuck at 75% since last night
Hi Kamilah, we have emailed you with the steps to resolve this issue, kindly revert to the email so we can investigate this issue further. Thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Modul 3 Asas Meminjam..... Kuiz tak bergerak
Hi @TAN GUAT LENG , kami telah menjawab e-mel anda berkenan isu ini, sila beri tindak balas anda di sana supaya kami dapat menyiasat kes ini dengan lebih lanjut, terima kasih!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to upload
Hi @Susan Matius , kindly email us the page link and your account details to support@openlearning.com so we can investigate this issue further. Thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
Hi @AZMA AIDA BINTI AZMAN , we've replied to your email! Kindly provide us the course link there so we can investigate the issue further. thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Common Issues
Reported - view
Re: do not have permission to view page aka blocked
Hi Fauzai, we have replied to your email, do revert to us on that if you have any other queries or issues. Thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: report problem
@RUSLINA Sila e-mel kami kat support@openlearning.com supaya kami dapat memberi panduan login masuk kursus bersama butiran akaun anda, terima kasih!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: Quiz problem
@MOHD NOOR HISHAM BIN JEMAIN Our development team is aware of this issue and an update of the app will hopefully resolve this, but the issue seem to only be affecting certain models of Android phone,…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Soalan last x boleh nak tarim jwpn.. sekat
Hi Mohd Tarmizi, sila e-melkan butiran sistem anda yang digunakan untuk membuat quiz ini ke support@openlearning.com , termasuk; - tatapan skrin (screenshot) isu - browser yang anda gunakan untuk…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: i already finish the modul but i cant view my certificate as is stated 502 bad gateway
Hi Yuhanis, congratulations on completing the course! If you are unable to view the certificate from the emailed link, you can download it manually from the My Courses page or from you Progress Page…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Progress percentage problem
@NUR MURIZA BINTI MUSA Hi, we looked at your progress in the Hemah Bicara Hemat Belanja course and can confirm that you have reached 100% completion on the progress, congratulations!…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Learning Progress
Hi Kong Yieng, thanks for getting in touch! We looked at your progress in the Hemah Bicara Hemat Belanja course and can confirm that you have reached 100% completion on the progress, congratulations!…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Did subscription plans change and get more expensive over the last year?
Hi @Ali Schuler , if you have been subscribing to the platform since last year, you'll be grandfathered on our old subscription model until cancellation, Kindly email us at support@openlearning.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: The neuroscience section will not allow me to select a topic and response.
Hi @Kathleen McLaughlin , thanks for getting in touch! I had a look at the page in question and can confirm it can be completed, provided you selected the right answers for the Match It Widget quiz.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Payment
Hi @Erin Hensley ! I think you got into the wrong thread here 😄! Anything we can do to help?
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
4 yrs ago
Ask the Community
Reported - view
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