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Suria Gannason
Customer Success
Suriavarman
Customer Success and Onboarding Advocate
Kuala Lumpur, Malaysia
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If you have any questions or issues related to the platform, you can reach out to us at support@openlearning.com
Joined
Thu Nov 29 07:12:20 UTC 2018
685
posts
82
likes received
8
followers
Latest Posts
Re: Help
@Erin Hensley , we've sent an email to your registered address, kindly try that out and reply to that email for further assistance. Thanks !
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to retrieve data from API
@openlearningkdu hi there! The error on this API is still being looked into, as the functionality of this might be different from what was written in the documentation.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Cannot complete the course!
Hi @Saiful MSTA , good news, the issue has now been fixed. Please access the course again and let us know if there is anything else we can assist with. Thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: Cannot complete the course!
@GOH WEI JIAN MSTA Hi there! Good news, the issue has now been fixed. I have also sent you an email notifying these, do let me know if there is anything else we can assist with. Thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Answered all the questions but it still shown as completed 5/6
Hi Celine, thanks for getting in touch! When you click on the progress pie at the top right corner of the page, which activity does it point you to? It's likely the video,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Account problem
Hi Wong, we found your account details but will not be able to share it out here. Kindly email us at support@openlearning.com with the email address you wish to use and we'll sort out your access…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Tidak boleh pass selepas jawab soalan kuiz
@Farinie , terima kasih atas butiran anda. Pasukan teknikal kami sudah dimaklumkan dan sedang berusaha untuk membaik pulih isu ini secepat yang mungkin.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: educator account subscribe pop up won't close
hi @Victor Hui , sorry for the inconvenience caused! The bug has now been fixed and you should be able to access the page without the popup again. Let me know if the problem persist, thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Pop ups to subscribe to an Educator Account wont close
hi @S Groves and @Victor Hui , sorry for the inconvenience caused! This bug has been reported in and fixed some 20minutes ago, please can you refresh the page again and let us know if the problem…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Tidak boleh pass selepas jawab soalan kuiz
@Farinie , sila e-mel kami butiran kursus dan akaun anda ke support@openlearning.com supaya kami dapat meninjau isu ini dengan lebih lanjut. terima kasih!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Haven't marked as completed although i answer all the questions correctly
Hi Evelyn, thanks for getting in touch! We tested the quiz from our end and was able to get completion on that by just interacting with the questions and clicking submit.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Can't find my post in the group
Hi Nur Hanisah, kindly email us at support@openlearning.com with the course URL and your username so we can assist you further. Thanks!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Why is my course not completed
Hi Erin, we've replied to your query on another thread. Thanks!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Help
Hi Erin, thanks for getting in touch! I can see that you only have completed 10/11 tracked activities in the Crisis Response Plan Training page, kindly review the page again and once done,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: No quizzes to answer
Hi @Munirah Abdul Ghani , thanks for the link! We can confirm there is an issue with the MCQ not loading correctly on some Android mobile browsers and are currently working on a fix.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: No question to answer
Hi @Moeffin Bin Jasit ! Thanks for the link! We can confirm there is an issue with the MCQ not loading correctly on some Android mobile browsers and are currently working on a fix.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: This is what appears.
Hi Clare! Thanks for the screenshot! We are investigating this and will let you know via email once we have an update on the issue. In the meantime, can you please launch the course directly from…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: The page unable to load & unable to complete the course
Hi there! Sorry you are having problems! Can you please try enabling the option; Request Desktop Site from your browser and see if you are able to view the page again? If it still fails,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: missing videos "Typing for Everyone"
Hi @Iris Soliman , sorry about that! We double checked the course and can confirm you'll get a certificate upon completion of the course. If you have any other queries or further issues with…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Progress
Hi @NOR AZREN SYAHIRA BINTI NOR AFFRI ! Thanks for reporting this in! There is an empty text widget that is hindering your completion rate, however this can only be corrected by the course…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Not getting certificate after completed all the activities.
@Nadirah binti dang Hi there! Your certificate has been re-generated, do download them again and contact us at support@openlearning.com if you need further assistance! Thanks!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Help sought
Hi Ori Golan, I've replied to your issue in another post. If you are still having problems, kindly get in touch with us directly at support@openlearning.com and we'll investigate your issue further.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Incorrect progress report
Hi Ori, we had a quick look at the pages you were stuck on, and you just need to; - https://www.openlearning.com/courses/new-syllabus-pd-discrete-probability-distributions/default_page/ >> watch the…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: missing videos "Typing for Everyone"
Hi @Iris Soliman ! Thanks for reporting this! We had contacted the course creator on this issue, we'll let you know as soon as this is fixed.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Announcement Page Missing!
Hi Syahida, thanks for reporting in. Once we have the fix, we'll update you via e-mail. Thanks again!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
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