Suria Gannason's Profile - OpenLearning Help Community

Re: Quiz problem

@MOHD NOOR HISHAM BIN JEMAIN Our development team is aware of this issue and an update of the app will hopefully resolve this, but the issue seem to only be affecting certain models of Android phone,…

Technical Specialist
Suriavarman
5 yrs agoFri, March 6, 2020 at 4:10 AM UTC
Fixed and Solved Issues
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Re: Soalan last x boleh nak tarim jwpn.. sekat

Hi Mohd Tarmizi, sila e-melkan butiran sistem anda yang digunakan untuk membuat quiz ini ke support@openlearning.com , termasuk; - tatapan skrin (screenshot) isu - browser yang anda gunakan untuk…

Technical Specialist
Suriavarman
5 yrs agoWed, February 19, 2020 at 6:07 AM UTC
Fixed and Solved Issues
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Re: i already finish the modul but i cant view my certificate as is stated 502 bad gateway

Hi Yuhanis, congratulations on completing the course! If you are unable to view the certificate from the emailed link, you can download it manually from the My Courses page or from you Progress Page…

Technical Specialist
Suriavarman
5 yrs agoWed, February 19, 2020 at 6:02 AM UTC
Fixed and Solved Issues
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Re: Progress percentage problem

@NUR MURIZA BINTI MUSA Hi, we looked at your progress in the Hemah Bicara Hemat Belanja course and can confirm that you have reached 100% completion on the progress, congratulations!…

Technical Specialist
Suriavarman
5 yrs agoWed, February 19, 2020 at 5:57 AM UTC
Fixed and Solved Issues
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Re: Learning Progress

Hi Kong Yieng, thanks for getting in touch! We looked at your progress in the Hemah Bicara Hemat Belanja course and can confirm that you have reached 100% completion on the progress, congratulations!…

Technical Specialist
Suriavarman
5 yrs agoWed, February 19, 2020 at 5:54 AM UTC
Fixed and Solved Issues
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Re: Did subscription plans change and get more expensive over the last year?

Hi @Ali Schuler , if you have been subscribing to the platform since last year, you'll be grandfathered on our old subscription model until cancellation, Kindly email us at support@openlearning.…

Technical Specialist
Suriavarman
5 yrs agoFri, January 24, 2020 at 2:34 AM UTC
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Re: The neuroscience section will not allow me to select a topic and response.

Hi @Kathleen McLaughlin , thanks for getting in touch! I had a look at the page in question and can confirm it can be completed, provided you selected the right answers for the Match It Widget quiz.…

Technical Specialist
Suriavarman
5 yrs agoFri, January 17, 2020 at 5:00 AM UTC
Fixed and Solved Issues
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Re: Payment

Hi @Erin Hensley ! I think you got into the wrong thread here 😄! Anything we can do to help?

Technical Specialist
Suriavarman
5 yrs agoTue, January 14, 2020 at 1:46 AM UTC
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Re: Payment

@Se eun Lim Hi! We have emailed the contact details of the course provider in case they did not get back to you on time. Thanks!

Technical Specialist
Suriavarman
5 yrs agoTue, January 14, 2020 at 12:53 AM UTC
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Re: Payment

Hi Se Eun Lim! Thanks for getting in touch! We have informed the course provider (CaptoGolf) to get in touch with you directly on the enrolment for CaptoGolf 2.…

Technical Specialist
Suriavarman
5 yrs agoMon, January 13, 2020 at 2:44 AM UTC
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Re: Failed to load

Hi Patrick! Please accept our sincere apologies for any inconvenience caused. The issue has been fixed within the hour it was reported, do try it again and if the problem persist,…

Technical Specialist
Suriavarman
5 yrs agoThu, January 9, 2020 at 7:45 AM UTC
Fixed and Solved Issues
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Re: Unable to complete the course!

Hi @Saiful MSTA ! We had a look at your progress and can confirm you have completed the course on the 16th of December 2019. If there is anything else we can assist with,…

Technical Specialist
Suriavarman
5 yrs agoMon, December 30, 2019 at 5:52 AM UTC
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Re: Can I get a notification when a new student enrols on my course?

Hi @Adam Parris , While we don't have this function built-in the platform yet, you can now use Zapier to get notified when a new student enrols in the course.…

Technical Specialist
Suriavarman
5 yrs agoMon, December 30, 2019 at 5:45 AM UTC
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Re: Help

@Erin Hensley , we've sent an email to your registered address, kindly try that out and reply to that email for further assistance. Thanks !

Technical Specialist
Suriavarman
5 yrs agoFri, December 27, 2019 at 3:47 AM UTC
Fixed and Solved Issues
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Re: Unable to retrieve data from API

@openlearningkdu hi there! The error on this API is still being looked into, as the functionality of this might be different from what was written in the documentation.…

Technical Specialist
Suriavarman
5 yrs agoWed, December 18, 2019 at 7:21 AM UTC
Fixed and Solved Issues
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Re: Cannot complete the course!

Hi @Saiful MSTA , good news, the issue has now been fixed. Please access the course again and let us know if there is anything else we can assist with. Thank you!

Technical Specialist
Suriavarman
5 yrs agoMon, December 16, 2019 at 3:50 AM UTC
1
Fixed and Solved Issues
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Re: Cannot complete the course!

@GOH WEI JIAN MSTA Hi there! Good news, the issue has now been fixed. I have also sent you an email notifying these, do let me know if there is anything else we can assist with. Thank you!

Technical Specialist
Suriavarman
5 yrs agoMon, December 16, 2019 at 3:49 AM UTC
Fixed and Solved Issues
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Re: Answered all the questions but it still shown as completed 5/6

Hi Celine, thanks for getting in touch! When you click on the progress pie at the top right corner of the page, which activity does it point you to? It's likely the video,…

Technical Specialist
Suriavarman
5 yrs agoMon, December 2, 2019 at 2:05 AM UTC
Fixed and Solved Issues
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Re: Account problem

Hi Wong, we found your account details but will not be able to share it out here. Kindly email us at support@openlearning.com with the email address you wish to use and we'll sort out your access…

Technical Specialist
Suriavarman
5 yrs agoMon, December 2, 2019 at 1:50 AM UTC
Fixed and Solved Issues
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Re: Tidak boleh pass selepas jawab soalan kuiz

@Farinie , terima kasih atas butiran anda. Pasukan teknikal kami sudah dimaklumkan dan sedang berusaha untuk membaik pulih isu ini secepat yang mungkin.…

Technical Specialist
Suriavarman
5 yrs agoFri, November 22, 2019 at 10:49 AM UTC
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Re: educator account subscribe pop up won't close

hi @Victor Hui , sorry for the inconvenience caused! The bug has now been fixed and you should be able to access the page without the popup again. Let me know if the problem persist, thank you!

Technical Specialist
Suriavarman
5 yrs agoFri, November 22, 2019 at 1:45 AM UTC
Fixed and Solved Issues
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Re: Pop ups to subscribe to an Educator Account wont close

hi @S Groves and @Victor Hui , sorry for the inconvenience caused! This bug has been reported in and fixed some 20minutes ago, please can you refresh the page again and let us know if the problem…

Technical Specialist
Suriavarman
5 yrs agoFri, November 22, 2019 at 1:43 AM UTC
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Re: Tidak boleh pass selepas jawab soalan kuiz

@Farinie , sila e-mel kami butiran kursus dan akaun anda ke support@openlearning.com supaya kami dapat meninjau isu ini dengan lebih lanjut. terima kasih!

Technical Specialist
Suriavarman
5 yrs agoThu, November 21, 2019 at 9:52 AM UTC
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Re: Haven't marked as completed although i answer all the questions correctly

Hi Evelyn, thanks for getting in touch! We tested the quiz from our end and was able to get completion on that by just interacting with the questions and clicking submit.…

Technical Specialist
Suriavarman
5 yrs agoWed, November 20, 2019 at 9:00 AM UTC
Fixed and Solved Issues
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Re: Can't find my post in the group

Hi Nur Hanisah, kindly email us at support@openlearning.com with the course URL and your username so we can assist you further. Thanks!

Technical Specialist
Suriavarman
5 yrs agoThu, November 14, 2019 at 8:36 AM UTC
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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: Quiz problem

Re: Soalan last x boleh nak tarim jwpn.. sekat

Re: i already finish the modul but i cant view my certificate as is stated 502 bad gateway

Re: Progress percentage problem

Re: Learning Progress

Re: Did subscription plans change and get more expensive over the last year?

Re: The neuroscience section will not allow me to select a topic and response.

Re: Payment

Re: Payment

Re: Payment

Re: Failed to load

Re: Unable to complete the course!

Re: Can I get a notification when a new student enrols on my course?

Re: Help

Re: Unable to retrieve data from API

Re: Cannot complete the course!

Re: Cannot complete the course!

Re: Answered all the questions but it still shown as completed 5/6

Re: Account problem

Re: Tidak boleh pass selepas jawab soalan kuiz

Re: educator account subscribe pop up won't close

Re: Pop ups to subscribe to an Educator Account wont close

Re: Tidak boleh pass selepas jawab soalan kuiz

Re: Haven't marked as completed although i answer all the questions correctly

Re: Can't find my post in the group

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