Suria Gannason's Profile - OpenLearning Help Community

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Re: Quiz problem
@MOHD NOOR HISHAM BIN JEMAIN Our development team is aware of this issue and an update of the app will hopefully resolve this, but the issue seem to only be affecting certain models of Android phone,…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Soalan last x boleh nak tarim jwpn.. sekat
Hi Mohd Tarmizi, sila e-melkan butiran sistem anda yang digunakan untuk membuat quiz ini ke support@openlearning.com , termasuk; - tatapan skrin (screenshot) isu - browser yang anda gunakan untuk…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: i already finish the modul but i cant view my certificate as is stated 502 bad gateway
Hi Yuhanis, congratulations on completing the course! If you are unable to view the certificate from the emailed link, you can download it manually from the My Courses page or from you Progress Page…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Progress percentage problem
@NUR MURIZA BINTI MUSA Hi, we looked at your progress in the Hemah Bicara Hemat Belanja course and can confirm that you have reached 100% completion on the progress, congratulations!…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Learning Progress
Hi Kong Yieng, thanks for getting in touch! We looked at your progress in the Hemah Bicara Hemat Belanja course and can confirm that you have reached 100% completion on the progress, congratulations!…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Did subscription plans change and get more expensive over the last year?
Hi @Ali Schuler , if you have been subscribing to the platform since last year, you'll be grandfathered on our old subscription model until cancellation, Kindly email us at support@openlearning.…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: The neuroscience section will not allow me to select a topic and response.
Hi @Kathleen McLaughlin , thanks for getting in touch! I had a look at the page in question and can confirm it can be completed, provided you selected the right answers for the Match It Widget quiz.…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Payment
Hi @Erin Hensley ! I think you got into the wrong thread here 😄! Anything we can do to help?
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Payment
@Se eun Lim Hi! We have emailed the contact details of the course provider in case they did not get back to you on time. Thanks!
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Payment
Hi Se Eun Lim! Thanks for getting in touch! We have informed the course provider (CaptoGolf) to get in touch with you directly on the enrolment for CaptoGolf 2.…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Failed to load
Hi Patrick! Please accept our sincere apologies for any inconvenience caused. The issue has been fixed within the hour it was reported, do try it again and if the problem persist,…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to complete the course!
Hi @Saiful MSTA ! We had a look at your progress and can confirm you have completed the course on the 16th of December 2019. If there is anything else we can assist with,…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Can I get a notification when a new student enrols on my course?
Hi @Adam Parris , While we don't have this function built-in the platform yet, you can now use Zapier to get notified when a new student enrols in the course.…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Help
@Erin Hensley , we've sent an email to your registered address, kindly try that out and reply to that email for further assistance. Thanks !
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to retrieve data from API
@openlearningkdu hi there! The error on this API is still being looked into, as the functionality of this might be different from what was written in the documentation.…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cannot complete the course!
Hi @Saiful MSTA , good news, the issue has now been fixed. Please access the course again and let us know if there is anything else we can assist with. Thank you!
- Technical Specialist
- Suriavarman
- 5 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Cannot complete the course!
@GOH WEI JIAN MSTA Hi there! Good news, the issue has now been fixed. I have also sent you an email notifying these, do let me know if there is anything else we can assist with. Thank you!
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Answered all the questions but it still shown as completed 5/6
Hi Celine, thanks for getting in touch! When you click on the progress pie at the top right corner of the page, which activity does it point you to? It's likely the video,…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Account problem
Hi Wong, we found your account details but will not be able to share it out here. Kindly email us at support@openlearning.com with the email address you wish to use and we'll sort out your access…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Tidak boleh pass selepas jawab soalan kuiz
@Farinie , terima kasih atas butiran anda. Pasukan teknikal kami sudah dimaklumkan dan sedang berusaha untuk membaik pulih isu ini secepat yang mungkin.…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: educator account subscribe pop up won't close
hi @Victor Hui , sorry for the inconvenience caused! The bug has now been fixed and you should be able to access the page without the popup again. Let me know if the problem persist, thank you!
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Pop ups to subscribe to an Educator Account wont close
hi @S Groves and @Victor Hui , sorry for the inconvenience caused! This bug has been reported in and fixed some 20minutes ago, please can you refresh the page again and let us know if the problem…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Tidak boleh pass selepas jawab soalan kuiz
@Farinie , sila e-mel kami butiran kursus dan akaun anda ke support@openlearning.com supaya kami dapat meninjau isu ini dengan lebih lanjut. terima kasih!
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view
Re: Haven't marked as completed although i answer all the questions correctly
Hi Evelyn, thanks for getting in touch! We tested the quiz from our end and was able to get completion on that by just interacting with the questions and clicking submit.…
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can't find my post in the group
Hi Nur Hanisah, kindly email us at support@openlearning.com with the course URL and your username so we can assist you further. Thanks!
- Technical Specialist
- Suriavarman
- 5 yrs ago
- Ask the Community
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: Quiz problem

Re: Soalan last x boleh nak tarim jwpn.. sekat

Re: i already finish the modul but i cant view my certificate as is stated 502 bad gateway

Re: Progress percentage problem

Re: Learning Progress

Re: Did subscription plans change and get more expensive over the last year?

Re: The neuroscience section will not allow me to select a topic and response.

Re: Payment

Re: Payment

Re: Payment

Re: Failed to load

Re: Unable to complete the course!

Re: Can I get a notification when a new student enrols on my course?

Re: Help

Re: Unable to retrieve data from API

Re: Cannot complete the course!

Re: Cannot complete the course!

Re: Answered all the questions but it still shown as completed 5/6

Re: Account problem

Re: Tidak boleh pass selepas jawab soalan kuiz

Re: educator account subscribe pop up won't close

Re: Pop ups to subscribe to an Educator Account wont close

Re: Tidak boleh pass selepas jawab soalan kuiz

Re: Haven't marked as completed although i answer all the questions correctly

Re: Can't find my post in the group

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