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Suria Gannason
Customer Success
Suriavarman
Customer Success and Onboarding Advocate
Kuala Lumpur, Malaysia
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If you have any questions or issues related to the platform, you can reach out to us at support@openlearning.com
Joined
Thu Nov 29 07:12:20 UTC 2018
685
posts
82
likes received
8
followers
Latest Posts
Re: Find my comments
@Abdurahman Mohamed Ahmed Hi there, we have replied to your query on another thread, rest assured we will get in touch with you once this has been resolved.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: i am student with inceif course specially: Islamic economic finance (Shari,ah)
Hi @Abdurahman Mohamed Ahmed , we noticed that you had 2 pages left to complete in this course; i) the answer would need to be confirmed and addressed by the course facilitator ii) there is a Random…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Unable to log in for Business Statistics course
Hi there, can you please share with us the URL of the course so we can look into this further? Thanks in advance!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: can't see the settings icon for our institution page
Hi @Tal Greengard ! It was actually a bug that affected all portals, but it has been fixed asap which is why it 're-appeared' again! If you have any other issues or questions, let us know.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
1
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@DIPAN KUMAR DAS Hi Dipan, really sorry to hear that! Unfortunately as this is related to the content of the course, they will need to be updated and answered by the course facilitator.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Common Issues
Reported - view
Re: Course incomplete
@sharryryan Hi Sharryryan, sorry for the delay and thank you for your patience! The issue with the widgets has been fixed and your progress has been updated to reflect your completion rate of 100%.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Course incomplete
@Mohd Juhari Bin Mokhtar Hi there, just to confirm, we can see you have completed the Rumahku course and received a certificate for it, do let us know if you are still having problems,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: kenapa bila saya buka account saya jadi macam ni??
Hi Bahiyah, bolelkah adan mengesahkan butiran akaun anda (username, alamat e-emel) yang didaftar untuk tindakan lanjut. Terima kasih!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@DIPAN KUMAR DAS Thanks for your patience! Great news! The issue with the widgets has been fixed and your progress has been updated to reflect your completion rate of 100%.…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Common Issues
Reported - view
Re: I cannot complete course
Hi Ann Delia! Good news! The issue with the widgets has been fixed and your progress has been updated to reflect your completion rate of 100%. Congratulations!…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: How do I contact someone for help?
Hi Leigh, thanks for reporting this! We'll be fixing the broken link asap! The correct link to our contact page should be https://www.openlearning.com/contact/ .…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: Tidak boleh pass selepas jawab soalan kuiz
Hi Kan Chee Hang, terima kasih kerana menghubungi OpenLearning! Harap maklum bahawa kami menghadapi masalah teknikal pada widget survey yang menghalang penyelesaian anda untuk kursus ini semalam,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: 3. Understanding course pages
Thanks for your reply! Can you share with us the course link instead, we'll see if we can recover it from our end.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Guide: Content & Activities
Reported - view
Re: 3. Understanding course pages
Hi @Long Li ! Thanks for getting in touch! Can you please let us know how you deleted the page? Is it via the page settings or from the Course Setup > Content or Appearance tab? Also,…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Guide: Content & Activities
Reported - view
Re: quiz widgets not working on iphone
@Ansari Holistic Healing Hi Ansari, we have checked the quiz in your course and was able to complete the progression correctly on the pages. Please note that the answers given for the Fill in the…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Ask the Community
Reported - view
Re: NO TQI hours logged
Hi Kyle, thanks for getting in touch! OpenLearning is the platform that course creators use to create and teach their courses. Any content-specific questions such as yours regarding TQI…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Joc si poveste
Hi there, it looks like you have shared the documents here in error, rather than in a course. Can you please email us at support@openlearning.com with your username and your issue or querye so we…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@VIVY LING SU CHII 68020 Hi there, your certificate have been updated, please refresh the page, download again and let us know how you get on, thanks!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
1
My Profile
Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@66394 Kong Jiunn Wenn Hi there, your certificate have been updated, please refresh the page, download again and let us know how you get on, thanks!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
My Profile
Reported - view
Re: Major Platform Issues
@Reid Ready Training Hi Dawn, we have yet to receive the emails from the affected students so we can sort the issue as soon as possible.
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Course is online but can't be found
Hi Ken, thanks for getting in touch! The course will only appear in our Search results if it's listed in the Course Marketplace. We can see that you have already went through the Setup Wizard in…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Major Platform Issues
Hi Dawn, we've replied to your query via e-mail! Thanks!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
4 yrs ago
Fixed and Solved Issues
Reported - view
Re: Mad Paws Pet Sitter Success
Hi Violet, we checked the course and can confirm there are only 22 questions for the quiz, the other 3 can be completed by just viewing and reading the page completely up to the Congratulations…
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
5 yrs ago
Ask the Community
Reported - view
Re: I can't access my courses
@Heather Bradley Our support team has already replied to your concern via email, thank you!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
5 yrs ago
Ask the Community
Reported - view
Re: Blocked from my own course
Hi Heather, sorry for the frustration and inconvenience caused! Our support team has replied to your query via email, hope the resolution works for you! Thanks for your understanding!
Suria Gannason
Customer Success
Customer Success and Onboarding Advocate
Suriavarman
5 yrs ago
Ask the Community
Reported - view
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