Suria Gannason's Profile - OpenLearning Help Community

Re: SAASP MCQ Questions still not accessible

Hi Maryna! I'm afraid for this case, we can only apply the fix once we receive a confirmation to proceed from the course creator. Once we get the approval,…

Technical Specialist
Suriavarman
6 yrs agoTue, August 20, 2019 at 7:24 AM UTC
Fixed and Solved Issues
Reported - view

Re: Mutiple Choice Questions not loading

Hi Kaycia! We can only proceed with the fix once we have the confirmation from the course creator. Once we get the approval, we'll proceed with the fix and let you know once it's done.

Technical Specialist
Suriavarman
6 yrs agoTue, August 20, 2019 at 7:20 AM UTC
Fixed and Solved Issues
Reported - view

Re: How can I preview pages in Edit mode?

Hi Natalie, thanks for getting in touch! The course will appear as the same as how you view them now as a course creator, the only difference between your view and the students view would be the…

Technical Specialist
Suriavarman
6 yrs agoWed, August 14, 2019 at 8:22 AM UTC
Ask the Community
Reported - view

Re: Unable to Complete U3.L18

Hi Maria, thanks for reporting this! It looks like one of the widget on this page was not configured correctly, we have informed the course creator to fix this and we'll let you know once this has…

Technical Specialist
Suriavarman
6 yrs agoTue, August 13, 2019 at 3:54 AM UTC
Fixed and Solved Issues
Reported - view

Re: unable to complete malaysia dengue course

Hi Tee Shin Kuan, thanks for reporting in! It looks like one of the page was not configured correctly, we have informed the course creator to fix this asap and we'll let you know once this has been…

Technical Specialist
Suriavarman
6 yrs agoWed, August 7, 2019 at 1:17 AM UTC
1
Fixed and Solved Issues
Reported - view

Re: Clinical antibiotic stewardship for South Africa: Multiple choice quizzes still not loading

Hi Carli! Rest assured the issue has been escalated to top priority and being looked at by our team, while we can't guarantee a specific timeline of the fix,…

Technical Specialist
Suriavarman
6 yrs agoThu, August 1, 2019 at 1:55 AM UTC
Fixed and Solved Issues
Reported - view

Re: course certificate

Hi @Mostafa El-Kholy , to answer your queries; 1) We will need to get in touch with the course creator to make the changes on the content (video) of the course,…

Technical Specialist
Suriavarman
6 yrs agoThu, July 18, 2019 at 4:01 AM UTC
Fixed and Solved Issues
Reported - view

Re: Data in the Australian Health System

Hi Kathy, if you are having trouble uploading the file on the widget, the problem is most likely the filename. File names cannot include any symbols or characters and must consist of numbers and/or…

Technical Specialist
Suriavarman
6 yrs agoMon, July 15, 2019 at 7:01 AM UTC
Fixed and Solved Issues
Reported - view

Re: Content was Blocked because it was not signed by a valid security certificate.

Hi Nohra, thanks for reporting in! Our development team is aware of this issue and in the midst of releasing a fix. Once this is resolved, we will update you! Thanks !

Technical Specialist
Suriavarman
6 yrs agoMon, July 15, 2019 at 6:57 AM UTC
Fixed and Solved Issues
Reported - view

Re: OpenLearning API: User Provisioning and Single Sign On (with LTI)

@openlearningkdu Hi there! We've emailed @KhairulAizreen with the updated documentation (offline). Thanks!

Technical Specialist
Suriavarman
6 yrs agoTue, July 9, 2019 at 9:13 AM UTC
OpenLearning APIs (for developers)
Reported - view

Re: OpenLearning API: User Provisioning and Single Sign On (with LTI)

@KhairulAizreen Hi there! There are some changes to the course provision APIs. For now, you just need to add a trailing slash to the commands you were using before and it should work. i.…

Technical Specialist
Suriavarman
6 yrs agoTue, July 9, 2019 at 3:59 AM UTC
OpenLearning APIs (for developers)
Reported - view

Re: Page completion stuck

Hi Khairul, thats great! Glad you've managed to complete the course, congratulations! You are correct, sometimes, students might have missed a couple of activities or not complete them as required ,…

Technical Specialist
Suriavarman
6 yrs agoMon, July 8, 2019 at 5:25 AM UTC
Fixed and Solved Issues
Reported - view

Re: Can't complete the course

Hi @Khaili Azali bin mohasni , thanks for getting in touch! We can see you have successfully completed the Keselamatan Air course and a certificate was awarded upon the completion.…

Technical Specialist
Suriavarman
6 yrs agoMon, July 1, 2019 at 2:06 AM UTC
Fixed and Solved Issues
Reported - view

Re: Find my comments

@Abdurahman Mohamed Ahmed Hi there, we have replied to your query on another thread, rest assured we will get in touch with you once this has been resolved.

Technical Specialist
Suriavarman
6 yrs agoMon, July 1, 2019 at 1:17 AM UTC
Ask the Community
Reported - view

Re: i am student with inceif course specially: Islamic economic finance (Shari,ah)

Hi @Abdurahman Mohamed Ahmed , we noticed that you had 2 pages left to complete in this course; i) the answer would need to be confirmed and addressed by the course facilitator ii) there is a Random…

Technical Specialist
Suriavarman
6 yrs agoMon, July 1, 2019 at 1:16 AM UTC
Ask the Community
Reported - view

Re: Unable to log in for Business Statistics course

Hi there, can you please share with us the URL of the course so we can look into this further? Thanks in advance!

Technical Specialist
Suriavarman
6 yrs agoThu, June 27, 2019 at 6:20 AM UTC
Fixed and Solved Issues
Reported - view

Re: can't see the settings icon for our institution page

Hi @Tal Greengard ! It was actually a bug that affected all portals, but it has been fixed asap which is why it 're-appeared' again! If you have any other issues or questions, let us know.…

Technical Specialist
Suriavarman
6 yrs agoWed, June 26, 2019 at 3:09 AM UTC
1
Fixed and Solved Issues
Reported - view

Re: Why does it still show "incomplete" after I've finished all activities on the page?

@DIPAN KUMAR DAS Hi Dipan, really sorry to hear that! Unfortunately as this is related to the content of the course, they will need to be updated and answered by the course facilitator.…

Technical Specialist
Suriavarman
6 yrs agoMon, June 24, 2019 at 4:03 AM UTC
Common Issues
Reported - view

Re: Course incomplete

@sharryryan Hi Sharryryan, sorry for the delay and thank you for your patience! The issue with the widgets has been fixed and your progress has been updated to reflect your completion rate of 100%.…

Technical Specialist
Suriavarman
6 yrs agoThu, June 20, 2019 at 4:19 AM UTC
Fixed and Solved Issues
Reported - view

Re: Course incomplete

@Mohd Juhari Bin Mokhtar Hi there, just to confirm, we can see you have completed the Rumahku course and received a certificate for it, do let us know if you are still having problems,…

Technical Specialist
Suriavarman
6 yrs agoThu, June 20, 2019 at 3:43 AM UTC
Fixed and Solved Issues
Reported - view

Re: kenapa bila saya buka account saya jadi macam ni??

Hi Bahiyah, bolelkah adan mengesahkan butiran akaun anda (username, alamat e-emel) yang didaftar untuk tindakan lanjut. Terima kasih!

Technical Specialist
Suriavarman
6 yrs agoTue, June 18, 2019 at 7:35 AM UTC
Ask the Community
Reported - view

Re: Why does it still show "incomplete" after I've finished all activities on the page?

@DIPAN KUMAR DAS Thanks for your patience! Great news! The issue with the widgets has been fixed and your progress has been updated to reflect your completion rate of 100%.…

Technical Specialist
Suriavarman
6 yrs agoTue, June 18, 2019 at 2:56 AM UTC
Common Issues
Reported - view

Re: I cannot complete course

Hi Ann Delia! Good news! The issue with the widgets has been fixed and your progress has been updated to reflect your completion rate of 100%. Congratulations!…

Technical Specialist
Suriavarman
6 yrs agoTue, June 18, 2019 at 2:27 AM UTC
Fixed and Solved Issues
Reported - view

Re: How do I contact someone for help?

Hi Leigh, thanks for reporting this! We'll be fixing the broken link asap! The correct link to our contact page should be https://www.openlearning.com/contact/ .…

Technical Specialist
Suriavarman
6 yrs agoFri, June 14, 2019 at 1:04 AM UTC
Ask the Community
Reported - view

Re: Tidak boleh pass selepas jawab soalan kuiz

Hi Kan Chee Hang, terima kasih kerana menghubungi OpenLearning! Harap maklum bahawa kami menghadapi masalah teknikal pada widget survey yang menghalang penyelesaian anda untuk kursus ini semalam,…

Technical Specialist
Suriavarman
6 yrs agoThu, June 13, 2019 at 9:23 AM UTC
Ask the Community
Reported - view

Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: SAASP MCQ Questions still not accessible

Re: Mutiple Choice Questions not loading

Re: How can I preview pages in Edit mode?

Re: Unable to Complete U3.L18

Re: unable to complete malaysia dengue course

Re: Clinical antibiotic stewardship for South Africa: Multiple choice quizzes still not loading

Re: course certificate

Re: Data in the Australian Health System

Re: Content was Blocked because it was not signed by a valid security certificate.

Re: OpenLearning API: User Provisioning and Single Sign On (with LTI)

Re: OpenLearning API: User Provisioning and Single Sign On (with LTI)

Re: Page completion stuck

Re: Can't complete the course

Re: Find my comments

Re: i am student with inceif course specially: Islamic economic finance (Shari,ah)

Re: Unable to log in for Business Statistics course

Re: can't see the settings icon for our institution page

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: Course incomplete

Re: Course incomplete

Re: kenapa bila saya buka account saya jadi macam ni??

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: I cannot complete course

Re: How do I contact someone for help?

Re: Tidak boleh pass selepas jawab soalan kuiz

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