Suria Gannason's Profile - OpenLearning Help Community

Latest Posts

Re: Tidak boleh pass selepas jawab soalan kuiz
@Farinie , terima kasih atas butiran anda. Pasukan teknikal kami sudah dimaklumkan dan sedang berusaha untuk membaik pulih isu ini secepat yang mungkin.…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Ask the Community
- Reported - view
Re: educator account subscribe pop up won't close
hi @Victor Hui , sorry for the inconvenience caused! The bug has now been fixed and you should be able to access the page without the popup again. Let me know if the problem persist, thank you!
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Pop ups to subscribe to an Educator Account wont close
hi @S Groves and @Victor Hui , sorry for the inconvenience caused! This bug has been reported in and fixed some 20minutes ago, please can you refresh the page again and let us know if the problem…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Tidak boleh pass selepas jawab soalan kuiz
@Farinie , sila e-mel kami butiran kursus dan akaun anda ke support@openlearning.com supaya kami dapat meninjau isu ini dengan lebih lanjut. terima kasih!
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Haven't marked as completed although i answer all the questions correctly
Hi Evelyn, thanks for getting in touch! We tested the quiz from our end and was able to get completion on that by just interacting with the questions and clicking submit.…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can't find my post in the group
Hi Nur Hanisah, kindly email us at support@openlearning.com with the course URL and your username so we can assist you further. Thanks!
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Why is my course not completed
Hi Erin, we've replied to your query on another thread. Thanks!
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Help
Hi Erin, thanks for getting in touch! I can see that you only have completed 10/11 tracked activities in the Crisis Response Plan Training page, kindly review the page again and once done,…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: No quizzes to answer
Hi @Munirah Abdul Ghani , thanks for the link! We can confirm there is an issue with the MCQ not loading correctly on some Android mobile browsers and are currently working on a fix.…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: No question to answer
Hi @Moeffin Bin Jasit ! Thanks for the link! We can confirm there is an issue with the MCQ not loading correctly on some Android mobile browsers and are currently working on a fix.…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Ask the Community
- Reported - view
Re: This is what appears.
Hi Clare! Thanks for the screenshot! We are investigating this and will let you know via email once we have an update on the issue. In the meantime, can you please launch the course directly from…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: The page unable to load & unable to complete the course
Hi there! Sorry you are having problems! Can you please try enabling the option; Request Desktop Site from your browser and see if you are able to view the page again? If it still fails,…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: missing videos "Typing for Everyone"
Hi @Iris Soliman , sorry about that! We double checked the course and can confirm you'll get a certificate upon completion of the course. If you have any other queries or further issues with…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Progress
Hi @NOR AZREN SYAHIRA BINTI NOR AFFRI ! Thanks for reporting this in! There is an empty text widget that is hindering your completion rate, however this can only be corrected by the course…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Not getting certificate after completed all the activities.
@Nadirah binti dang Hi there! Your certificate has been re-generated, do download them again and contact us at support@openlearning.com if you need further assistance! Thanks!
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Help sought
Hi Ori Golan, I've replied to your issue in another post. If you are still having problems, kindly get in touch with us directly at support@openlearning.com and we'll investigate your issue further.
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Incorrect progress report
Hi Ori, we had a quick look at the pages you were stuck on, and you just need to; - https://www.openlearning.com/courses/new-syllabus-pd-discrete-probability-distributions/default_page/ >> watch the…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: missing videos "Typing for Everyone"
Hi @Iris Soliman ! Thanks for reporting this! We had contacted the course creator on this issue, we'll let you know as soon as this is fixed.
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Announcement Page Missing!
Hi Syahida, thanks for reporting in. Once we have the fix, we'll update you via e-mail. Thanks again!
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Not getting certificate after completed all the activities.
@Mohammad Mustafa Tahir Hi there! Unfortunately the course you are enrolled in does not provide certificate of completion. Please note that some courses on OpenLearning offer certificates and some…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Achieve Success with Emotional Intelligence
Hi @Priscilla , thanks for your patience! Good news! The issue on the quizzes for this course has fixed, and are accessible again. Please have a look and let us know if there is anything else we can…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Most of our 'test' links are not working
Hi @Sigma Epsilon Kappa , just to let you know, the course conversion were successful and we have replied to your email.
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Content was Blocked because it was not signed by a valid security certificate.
Hi @Nohra Casanova , thanks for your patience! The issue with the quizzes on the Success - Achieve Success with Emotional Intelligence course has been fixed,…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Clinical Antibiotic Stewardship for South Africa MCQ's
Hi @Elma Canovi , thanks for your patience! The issue with the quizzes on the Clinical Antibiotic Stewardship for South Africa course has been fixed, you should be able to interact with them again.…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz
Hi @Arno Faul & @Cr , thanks for your patience! The issue with the quizzes on the Clinical Antibiotic Stewardship for South Africa course has been fixed,…
- Technical Specialist
- Suriavarman
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: Tidak boleh pass selepas jawab soalan kuiz

Re: educator account subscribe pop up won't close

Re: Pop ups to subscribe to an Educator Account wont close

Re: Tidak boleh pass selepas jawab soalan kuiz

Re: Haven't marked as completed although i answer all the questions correctly

Re: Can't find my post in the group

Re: Why is my course not completed

Re: Help

Re: No quizzes to answer

Re: No question to answer

Re: This is what appears.

Re: The page unable to load & unable to complete the course

Re: missing videos "Typing for Everyone"

Re: Progress

Re: Not getting certificate after completed all the activities.

Re: Help sought

Re: Incorrect progress report

Re: missing videos "Typing for Everyone"

Re: Announcement Page Missing!

Re: Not getting certificate after completed all the activities.

Re: Achieve Success with Emotional Intelligence

Re: Most of our 'test' links are not working

Re: Content was Blocked because it was not signed by a valid security certificate.

Re: Clinical Antibiotic Stewardship for South Africa MCQ's

Re: Clinical antibiotic stewardship for south africa course: cannot access multiple choice quiz

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