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Suria Gannason
Customer Success
Suriavarman
Technical Specialist
Kuala Lumpur, Malaysia
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If you have any questions or issues related to the platform, you can reach out to us at support@openlearning.com
Joined
Thu Nov 29 07:12:20 UTC 2018
715
posts
94
likes received
9
followers
Latest Posts
Re: 3. Understanding course pages
Thanks for your reply! Can you share with us the course link instead, we'll see if we can recover it from our end.
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Guide: Content & Activities
Reported - view
Re: 3. Understanding course pages
Hi @Long Li ! Thanks for getting in touch! Can you please let us know how you deleted the page? Is it via the page settings or from the Course Setup > Content or Appearance tab? Also,…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Guide: Content & Activities
Reported - view
Re: quiz widgets not working on iphone
@Ansari Holistic Healing Hi Ansari, we have checked the quiz in your course and was able to complete the progression correctly on the pages. Please note that the answers given for the Fill in the…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: NO TQI hours logged
Hi Kyle, thanks for getting in touch! OpenLearning is the platform that course creators use to create and teach their courses. Any content-specific questions such as yours regarding TQI…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Joc si poveste
Hi there, it looks like you have shared the documents here in error, rather than in a course. Can you please email us at support@openlearning.com with your username and your issue or querye so we…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@VIVY LING SU CHII 68020 Hi there, your certificate have been updated, please refresh the page, download again and let us know how you get on, thanks!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
1
My Profile
Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@66394 Kong Jiunn Wenn Hi there, your certificate have been updated, please refresh the page, download again and let us know how you get on, thanks!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
My Profile
Reported - view
Re: Major Platform Issues
@Reid Ready Training Hi Dawn, we have yet to receive the emails from the affected students so we can sort the issue as soon as possible.
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Course is online but can't be found
Hi Ken, thanks for getting in touch! The course will only appear in our Search results if it's listed in the Course Marketplace. We can see that you have already went through the Setup Wizard in…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Major Platform Issues
Hi Dawn, we've replied to your query via e-mail! Thanks!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Mad Paws Pet Sitter Success
Hi Violet, we checked the course and can confirm there are only 22 questions for the quiz, the other 3 can be completed by just viewing and reading the page completely up to the Congratulations…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: I can't access my courses
@Heather Bradley Our support team has already replied to your concern via email, thank you!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: Blocked from my own course
Hi Heather, sorry for the frustration and inconvenience caused! Our support team has replied to your query via email, hope the resolution works for you! Thanks for your understanding!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@TENG PO CHEE We have refreshed the certificate for you, you can download the updated cert now 😄
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
My Profile
Reported - view
Re: No Activities tab
Hi Tal, the Learning Activities tab for this particular course is renamed to just Activities, if you would like to rename this, go to Course Setup > Appearance and click on the pencil icon to rename…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Downloaded a certificate
Hi Juliana, it depends! If the course has been set with a certificate, you would be emailed the certificate once you have completed the course and alternatively you can download them from the My…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: the courses
Hi Nath, can you share with us the links of these courses that you are trying to access?
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Introductory Japanese Language (Level I)
@Santiago Maeck you can contact UITM Team who is course admin here https://www.openlearning.com/u/content
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Introductory Japanese Language (Level I)
Hi Santiago, thanks for getting in touch! It looks like the page tracking was set incorrectly, we have contacted the course creator to hopefully rectify this issue as soon as possible.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: student ID
Hi Amanda, are you referring to your OpenLearning username ? Or an ID number that was given out by your university or institution? To find your OpenLearning username, login to our website,…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: How do I print notes from Open Learning?
Hi Catherine, it's not possible to print the whole content of the courses (unless you do it manually page by page) and it would defeat the purpose of having the learning experience online on the…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: account setting
Hi Noor Akhmar , if you are referring to deactivating one of your account, you can refer to the steps listed in this guide:…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
Re: Module 2 &3
Hi Iesha, can you please provide us the course link and page that you are having this issue on? If possible, kindly email us at support@openlearning.com with more details i.…
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: Unable to access COMP9414 Artificial Intelligence
Hi Rowan, we have replied to your query via email, thanks!
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Fixed and Solved Issues
Reported - view
Re: enrollment information
Hi Fatin, do you mean the pre-enrolment question for a course? Can you please share the course link so we can advise you further.
Suria Gannason
Customer Success
Technical Specialist
Suriavarman
6 yrs ago
Ask the Community
Reported - view
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