Suria Gannason's Profile - OpenLearning Help Community

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Re: 3. Understanding course pages
Thanks for your reply! Can you share with us the course link instead, we'll see if we can recover it from our end.
- Technical Specialist
- Suriavarman
- 6 yrs agoMon, June 3, 2019 at 8:31 AM UTC
- Guide: Content & Activities
- Reported - view
Re: 3. Understanding course pages
Hi @Long Li ! Thanks for getting in touch! Can you please let us know how you deleted the page? Is it via the page settings or from the Course Setup > Content or Appearance tab? Also,…
- Technical Specialist
- Suriavarman
- 6 yrs agoMon, June 3, 2019 at 8:08 AM UTC
- Guide: Content & Activities
- Reported - view
Re: quiz widgets not working on iphone
@Ansari Holistic Healing Hi Ansari, we have checked the quiz in your course and was able to complete the progression correctly on the pages. Please note that the answers given for the Fill in the…
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, May 28, 2019 at 3:07 AM UTC
- Ask the Community
- Reported - view
Re: NO TQI hours logged
Hi Kyle, thanks for getting in touch! OpenLearning is the platform that course creators use to create and teach their courses. Any content-specific questions such as yours regarding TQI…
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, May 28, 2019 at 2:27 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Joc si poveste
Hi there, it looks like you have shared the documents here in error, rather than in a course. Can you please email us at support@openlearning.com with your username and your issue or querye so we…
- Technical Specialist
- Suriavarman
- 6 yrs agoWed, May 8, 2019 at 3:46 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@VIVY LING SU CHII 68020 Hi there, your certificate have been updated, please refresh the page, download again and let us know how you get on, thanks!
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, May 7, 2019 at 7:24 AM UTC
- 1
- My Profile
- Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@66394 Kong Jiunn Wenn Hi there, your certificate have been updated, please refresh the page, download again and let us know how you get on, thanks!
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, May 7, 2019 at 7:24 AM UTC
- My Profile
- Reported - view
Re: Major Platform Issues
@Reid Ready Training Hi Dawn, we have yet to receive the emails from the affected students so we can sort the issue as soon as possible.
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, May 7, 2019 at 5:05 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Course is online but can't be found
Hi Ken, thanks for getting in touch! The course will only appear in our Search results if it's listed in the Course Marketplace. We can see that you have already went through the Setup Wizard in…
- Technical Specialist
- Suriavarman
- 6 yrs agoMon, May 6, 2019 at 1:48 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Major Platform Issues
Hi Dawn, we've replied to your query via e-mail! Thanks!
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, April 30, 2019 at 2:53 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Mad Paws Pet Sitter Success
Hi Violet, we checked the course and can confirm there are only 22 questions for the quiz, the other 3 can be completed by just viewing and reading the page completely up to the Congratulations…
- Technical Specialist
- Suriavarman
- 6 yrs agoFri, April 26, 2019 at 6:30 AM UTC
- Ask the Community
- Reported - view
Re: I can't access my courses
@Heather Bradley Our support team has already replied to your concern via email, thank you!
- Technical Specialist
- Suriavarman
- 6 yrs agoFri, April 26, 2019 at 2:46 AM UTC
- Ask the Community
- Reported - view
Re: Blocked from my own course
Hi Heather, sorry for the frustration and inconvenience caused! Our support team has replied to your query via email, hope the resolution works for you! Thanks for your understanding!
- Technical Specialist
- Suriavarman
- 6 yrs agoFri, April 26, 2019 at 2:44 AM UTC
- Ask the Community
- Reported - view
Re: How can I change my name? What's the difference between my profile name and display name?
@TENG PO CHEE We have refreshed the certificate for you, you can download the updated cert now 😄
- Technical Specialist
- Suriavarman
- 6 yrs agoThu, April 25, 2019 at 3:55 AM UTC
- My Profile
- Reported - view
Re: No Activities tab
Hi Tal, the Learning Activities tab for this particular course is renamed to just Activities, if you would like to rename this, go to Course Setup > Appearance and click on the pencil icon to rename…
- Technical Specialist
- Suriavarman
- 6 yrs agoWed, March 20, 2019 at 6:45 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Downloaded a certificate
Hi Juliana, it depends! If the course has been set with a certificate, you would be emailed the certificate once you have completed the course and alternatively you can download them from the My…
- Technical Specialist
- Suriavarman
- 6 yrs agoWed, March 20, 2019 at 4:56 AM UTC
- Ask the Community
- Reported - view
Re: the courses
Hi Nath, can you share with us the links of these courses that you are trying to access?
- Technical Specialist
- Suriavarman
- 6 yrs agoFri, March 15, 2019 at 2:20 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Introductory Japanese Language (Level I)
@Santiago Maeck you can contact UITM Team who is course admin here https://www.openlearning.com/u/content
- Technical Specialist
- Suriavarman
- 6 yrs agoFri, March 15, 2019 at 1:11 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Introductory Japanese Language (Level I)
Hi Santiago, thanks for getting in touch! It looks like the page tracking was set incorrectly, we have contacted the course creator to hopefully rectify this issue as soon as possible.…
- Technical Specialist
- Suriavarman
- 6 yrs agoThu, March 14, 2019 at 3:33 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: student ID
Hi Amanda, are you referring to your OpenLearning username ? Or an ID number that was given out by your university or institution? To find your OpenLearning username, login to our website,…
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, March 12, 2019 at 7:54 AM UTC
- Ask the Community
- Reported - view
Re: How do I print notes from Open Learning?
Hi Catherine, it's not possible to print the whole content of the courses (unless you do it manually page by page) and it would defeat the purpose of having the learning experience online on the…
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, March 12, 2019 at 7:42 AM UTC
- Ask the Community
- Reported - view
Re: account setting
Hi Noor Akhmar , if you are referring to deactivating one of your account, you can refer to the steps listed in this guide:…
- Technical Specialist
- Suriavarman
- 6 yrs agoFri, March 8, 2019 at 8:33 AM UTC
- Ask the Community
- Reported - view
Re: Module 2 &3
Hi Iesha, can you please provide us the course link and page that you are having this issue on? If possible, kindly email us at support@openlearning.com with more details i.…
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, March 5, 2019 at 9:08 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: Unable to access COMP9414 Artificial Intelligence
Hi Rowan, we have replied to your query via email, thanks!
- Technical Specialist
- Suriavarman
- 6 yrs agoTue, March 5, 2019 at 9:05 AM UTC
- Fixed and Solved Issues
- Reported - view
Re: enrollment information
Hi Fatin, do you mean the pre-enrolment question for a course? Can you please share the course link so we can advise you further.
- Technical Specialist
- Suriavarman
- 6 yrs agoMon, March 4, 2019 at 7:56 AM UTC
- Ask the Community
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Suria Gannason

Re: 3. Understanding course pages

Re: 3. Understanding course pages

Re: quiz widgets not working on iphone

Re: NO TQI hours logged

Re: Joc si poveste

Re: How can I change my name? What's the difference between my profile name and display name?

Re: How can I change my name? What's the difference between my profile name and display name?

Re: Major Platform Issues

Re: Course is online but can't be found

Re: Major Platform Issues

Re: Mad Paws Pet Sitter Success

Re: I can't access my courses

Re: Blocked from my own course

Re: How can I change my name? What's the difference between my profile name and display name?

Re: No Activities tab

Re: Downloaded a certificate

Re: the courses

Re: Introductory Japanese Language (Level I)

Re: Introductory Japanese Language (Level I)

Re: student ID

Re: How do I print notes from Open Learning?

Re: account setting

Re: Module 2 &3

Re: Unable to access COMP9414 Artificial Intelligence

Re: enrollment information

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