Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: How do I see my assessment results?
@PRAVIN THANABALAN Hi Pravin, try again now please.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Completing a Course
- Reported - view
Re: Unable to upload slides
Hi Hanafi, could you rename your file not to include ( ) and _ ? That should solve the problem!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- 1
- Ask the Community
- Reported - view
Re: How do I assess learners?
@adiirfan Hello! There was a slight issue with how the assesment was set up. (the tick was missing, so students couldn't see the Assess me button. Please see this screenshot.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Assessing Students
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@nur fathin roslan Hi Nur Fathin, the issue has been fixed and you have received full completion for this page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Common Issues
- Reported - view
Re: 'My courses' button/section could be more prominent
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Suggest a Feature
- Reported - view
Re: Cannot delete fully an announcement
@Soon Yuen Ling Hi! The issue has now been fixed, and announcements can now be deleted. Thank you so much for your patience.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can't drop file or photo
@YeTin98 Hi there! I see that you were now able to upload the file. If there's anything else you need help with, please let me know.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to start course
@Malcolm White Hi Malcom, this course has been taken offline by the course creator. For more info, please contact him directly by sending a message from https://www.openlearning.com/u/robclark
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@John Duffy Hi, thank you for the links. I will check these right now, and send you an e-mail.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Common Issues
- Reported - view
Re: How to delete my account open learning??
Hi Ikhwan, here's how you can do that: 1) log in the account you don't need 2) Click on Account settings 3) Choose Deactivate account in the bottom Also, if you want, I can do that for you,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- 1
- Fixed and Solved Issues
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@nur fathin roslan Hi! Can you please post the link to the page??
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Common Issues
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@Farah Aida Mohammad Issue fixed!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- 1
- Common Issues
- Reported - view
Re: Matching Issue
Hi Tonya! May I ask which browser are you using? Could you try with the latest Chrome if possible? If that doesn't help, please post the link to this page. Thank you!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I join a course on OpenLearning?
@John Brady Hi John! Unfortunately, Learn.com.au courses have been turned offline by the course creators! We hope you can find something else! Perhaps browse through here?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Choosing Courses
- Reported - view
Re: Can't drop file or photo
Hi YeTin, there seems to be a technical issue with the mobile app. Could you please try to submit the photo on a computer?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I login but can't find the course I'm completing. How do I find the module of work I'm working on? It sounds basic but I've wasted time!
Hi Alison! There are two ways of accessing the course you're enrolled in. 1) After you log in at the main site http://www.openlearning.com , you click on the globe icon on top right.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: API, exporting results
@Account Tester Hi there, here are some Help pages that might be helpful: https://help.openlearning.com/t/63rnta/how-do-i-export-course-information https://help.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Unable to start course
Hi Malcolm, can you please send us the link to the course you're trying to start?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to access link
Hi Debbie, it sounds like you are accessing a link / website outside of OpenLearning. Please contact the course facilitator to assist you. You can post a comment within the course or send them a…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can't drop file or photo
Hi YeTin, can you please make a screenshot of what happens when you try?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I deactivate or reactivate my account?
@AM Fofana Hi, we have deactivated your account and replied to your e-mail. Thank you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Account Settings
- Reported - view
Re: ive done 98% not letting me pass
@Michael Choi Try putting the first two answers in the left column.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: API, exporting results
Hi, yes, it is possible to export course data in CSV or JSON format. Would that work for you?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Done everything but the system said its not completed.
Hi Kai, can you please post the links to the pages? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: hi, how to solve this? i can't comment
Hi there, could you try to post using a private or incognito browser window?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: How do I see my assessment results?

Re: Unable to upload slides

Re: How do I assess learners?

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: 'My courses' button/section could be more prominent

Re: Cannot delete fully an announcement

Re: Can't drop file or photo

Re: Unable to start course

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: How to delete my account open learning??

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: Matching Issue

Re: How do I join a course on OpenLearning?

Re: Can't drop file or photo

Re: I login but can't find the course I'm completing. How do I find the module of work I'm working on? It sounds basic but I've wasted time!

Re: API, exporting results

Re: Unable to start course

Re: Unable to access link

Re: Can't drop file or photo

Re: How do I deactivate or reactivate my account?

Re: ive done 98% not letting me pass

Re: API, exporting results

Re: Done everything but the system said its not completed.

Re: hi, how to solve this? i can't comment

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