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Alenka Prezelj
Customer Success
Alenka_Prezelj
Customer Success & Onboarding Team Leader at OpenLearning
Slovenia
www.openlearning.com/u/alenka/
Joined
Thu Jan 18 07:04:30 UTC 2018
2760
posts
965
likes received
Latest Posts
Re: Problem encountered with posting comments to online course for multiple students
@Janelle Cocking nee Burton Awesome!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: ive done 98% not letting me pass
@Michael Choi Hi Michael, can you please share the link to the page so I can take a closer look? Unfortunately, I can't see which page is this from the screenshot.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: i still cannot proceed to the next module
Hi Fatin, we have replied to your other post.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: ive done 98% not letting me pass
Hi Michael, could you please post the link to the page?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: Problem encountered with posting comments to online course for multiple students
@AISNSW Hi Kevin, thank you. Could you also ask them to try in an incognito / private browser window? We find that sometimes browser extensions prevent some platform functionalities from working…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: i cannot proceed to the next module 3. i have completed everything in 2.3 module but it’s still stuck. kindly solve the issue please.
@Fatin Ainaa Sofea Binti Mohd Yasim Hi Fatin, I see that you completed the page now, that's awesome. You can now continue with the course.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: i cannot proceed to the next module 3. i have completed everything in 2.3 module but it’s still stuck. kindly solve the issue please.
@Fatin Ainaa Sofea Binti Mohd Yasim Hi, have you clicked on tha button under Learning theory presentation and watched all videos to the last second?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: Problem encountered with posting comments to online course for multiple students
@Janelle Cocking nee Burton Hi, could you please post the link to the exact page you're referring to? Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: Problem encountered with posting comments to online course for multiple students
Hi Kevin, would you or any of the teachers be able to show me a specific example of a page where they are unable to comment? I tried several pages which these teachers haven't completed yet,…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: please help a student out
@MUHAMMAD ALIFF AIMAN BIN AHMAD Hi Muhammad, you need to complete something on this page: https://www.openlearning.com/courses/social-media-learning/how_people_learning It seems you haven't submitted…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: i cannot proceed to the next module 3. i have completed everything in 2.3 module but it’s still stuck. kindly solve the issue please.
Hi Fatin, could you please post the link to the page you're referring to?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: cannot post comment
Hi Nur Amalina, could you please post the link to the page you're referring to?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: please help a student out
Hi there, can you please post the link to the course you're referring to?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: I DIDN'T GET A TICK
@SYAZWIN FAHZLIN BINTI MOHD FAHRUGHAZI Hi! Please go to https://www.openlearning.com/courses/social-media-learning/social_media_revelution and play all the videos all the way through.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: Making a module as a pre-requisite
Hi Yassine! Yes, there is! If you set up your course as "self-paced", they won't be able to proceede to the next module before they have completed the previous one.…
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Ask the Community
Reported - view
Re: Mooc ETNIK
Hi Muhammad! "Pending"means that you have completed the task, but your teacher needs to review it. Please allow them a few days for that, and then contact them directly if necessary. Thank you.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Ask the Community
Reported - view
Re: Video starts from the beginning in the app
Hi Yassine, could you post the link to the page where the video is? Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Ask the Community
Reported - view
Re: Why can't submit ?
@Teh Jing Wen Hi, the issue has been fixed. You have now completed this page!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: Latin Chasuble
@Michele Ruegemer Here is the direct link to the first page: https://www.openlearning.com/courses/latinchasuble/welcome Can you access it?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: Latin Chasuble
Hi @Michele Ruegemer ! Have you tried clicking on Modules on the left-side menu?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@John Duffy Hi John, can you please let us know which pages are you referring to? Then I check if there are technical issues or something else. Thanks!
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Common Issues
Reported - view
Re: Incorrect name on certificate
Hi Alex, we have replied to your e-mail! :)
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Ask the Community
Reported - view
Re: How do I update my profile page?
@Norafiqah Najwa Hi Norafiqah! How big is your file? If it is a huge file and a slow connection, it might take a while to upload. Maybe you can try again?
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
My Profile
Reported - view
Re: How do I toggle hyphenated text?
Hi Nicky, I'm not able to replicate this. Are you using Grammarly or something similar? Maybe that's causing it.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Ask the Community
Reported - view
Re: I have complete my course but my certificate have no signature
Hi Mama, we have replied to your e-mail.
Alenka Prezelj
Customer Success
Customer Success & Onboarding Team Leader at OpenLearning
Alenka_Prezelj
7 yrs ago
Fixed and Solved Issues
Reported - view
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