Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: How do I leave a course?
@Hazirah Hi Hazirah! Due to a bug students are currently unable to leave the course by themselves. I have removed you from the two courses manually.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Choosing Courses
- Reported - view
Re: Hi. I accidentally join a wrong group. Can i know how to leave the group? Thanks.
Hi, we're currently having some issues so students are unable to leave courses, but we can manually remove you. Can you please tell me which course you'd like to leave?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Cannot delete fully an announcement
@Soon Yuen Ling Hi, thank you for the link. There seems to be a technical issue with the posts here, so our development team will take a closer look. I'll update you when the issue is solved.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I cannot answer some of the questions posted so I could not complete my work please kindly fix it
@Madina Tuzubekova Hi Madina, I'm sorry, I don't see any tasks on that page. From what i can see, the next page that you should do is this one: https://www.openlearning.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: I cannot answer some of the questions posted so I could not complete my work please kindly fix it
Hi Madina, could you please post the link to the page you're referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cannot delete fully an announcement
Hi Soon, can you please post the link to the course? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cant access my course
Hi Linda, we have replied to you e-mail. Thank you! :)
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Hello, I want to leave my course but there is no 'Leave this course' option. Pls solve it for me,thanks😊
Hi again, which course would you like to leave?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Cannot answer the questions posted
@Ong Minn Jing Hi Ong, the answers are case sensitive, so make sure you use the exact same casing as it is in the Words list.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Getting a "try again" message when saving
@Erin Pote In general, this depends on what widget did you use. If you used Post text (such as on https://www.openlearning.com/courses/let-s-talk-meaningful-public-engagement/question_1) you could…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Administrator access to multiple cohorts
Hi Katarina! When you say "can't see the list of all cohorts" you probably mean this, right? I noticed this as well. However, if they go to Course setup - General, they still see all cohorts.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Suggest a Feature
- Reported - view
Re: how to leave the group?
Hi Lai, we have replied to your e-mail.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: How to delete a group page
Hi Soon! To delete a group page, open that page, and click on Settings on top right. Choose Advanced > Delete this page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: i cant upload my videos ,and i have no idea why.
Hi Harni, could you post the link to the page where you are unable to post a video, and a screenshot of the error that you get? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Getting a "try again" message when saving
@Erin Pote Hi Erin! I see that you used Short answer widget to create questions. This is actually not the right widget for this kind of task. You would use Short answer widget when you would ask…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I enrol in a course using an access code?
@Steven Riley Hi! You might be able to get the activation code from the course staff. You can contact them by sending them a private message from their profile page.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Choosing Courses
- Reported - view
Re: Hello, I want to leave my course but there is no 'Leave this course' option. Pls solve it for me,thanks😊
Hi there, thank you for reporting this in. Our team is looking into this right now and we'll let you know as soon as it is fixed.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Scheduling a message that notifies students daily
Hi John! Could you please send through the link to your course, so we can get a better idea about your course? Also, these reflections that you are referring to,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Exporting student assessments
@Sustainability Victoria Hi Victoria! Hmm, something odd is happening here! I'm able to replicate the issue in your course. Some more testing and investigating will need to be done.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- 1
- Ask the Community
- Reported - view
Re: Pet sitters assessment
@Rashmi Ramesh Rao Hi, I see that you were now able to complete the course! Congrats!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Exporting student assessments
@Sustainability Victoria Hi Victoria! If you aren't already, please use Chrome. If that doesn't help either, you could post the link here, and I will look into what the issue might be.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: PROGRESS STATUS FOR MY STUDENT IN PENGURUSAN DAN ANALITIK DATA UNAVAILABLE
Hi Ahmad, we have replied to your e-mail regarding this issue.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: delete account
Hi Azmina, you can deactivate your account by logging in and choosing Account settings > Deactivate.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@Rashmi Ramesh Rao Hi Rashmi! To complete the course you just need to answer all questions correctly on this page. Could you try that and let me know how it goes?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Common Issues
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@Shahidul Alam Hi there, I fixed the issue on this page. You should be now able to complete the page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Common Issues
- Reported - view

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OpenLearning Help Community

Alenka Prezelj

Re: How do I leave a course?

Re: Hi. I accidentally join a wrong group. Can i know how to leave the group? Thanks.

Re: Cannot delete fully an announcement

Re: I cannot answer some of the questions posted so I could not complete my work please kindly fix it

Re: I cannot answer some of the questions posted so I could not complete my work please kindly fix it

Re: Cannot delete fully an announcement

Re: Cant access my course

Re: Hello, I want to leave my course but there is no 'Leave this course' option. Pls solve it for me,thanks😊

Re: Cannot answer the questions posted

Re: Getting a "try again" message when saving

Re: Administrator access to multiple cohorts

Re: how to leave the group?

Re: How to delete a group page

Re: i cant upload my videos ,and i have no idea why.

Re: Getting a "try again" message when saving

Re: How do I enrol in a course using an access code?

Re: Hello, I want to leave my course but there is no 'Leave this course' option. Pls solve it for me,thanks😊

Re: Scheduling a message that notifies students daily

Re: Exporting student assessments

Re: Pet sitters assessment

Re: Exporting student assessments

Re: PROGRESS STATUS FOR MY STUDENT IN PENGURUSAN DAN ANALITIK DATA UNAVAILABLE

Re: delete account

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: Why does it still show "incomplete" after I've finished all activities on the page?

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