Alenka Prezelj's Profile - OpenLearning Help Community

Latest Posts

Re: cant get 100%
Hi Norhaliza, the issue has been fixed!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Missing diagrams
Hi Kerry! We were having some technical issues over the weekend which results in some images not being displayed correctly. The issue has since been fixed, but if you experience it again,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: 5. Setting up credentials
@Desmond During Hi Desmond, we have replied to you e-mail!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Guide: OpenLearning Basics
- Reported - view
Re: Why does it still show "incomplete" after I've finished all activities on the page?
@JUWITA AMIRA BINTI AMIR HAMIDON Hi Juwita, please complete Vitamin C page to complete the course.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Common Issues
- Reported - view
Re: Cant access the questions
Hi, please check your inbox, we have replied to your e-mail.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: cannot proceed my task
@Sharifah Naqiyah Hi, please check your inbox, we have replied to your e-mail.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: participants cannot post comments
@Tal Greengard Thank you, but this course is OL 1.0?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: participants cannot post comments
@Tal Greengard Hi Tal, thank you for this. I have passed on the information to the developers too.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: LTI: Signing into OpenLearning via Blackboard
@Leanne White Hi, unfortunately, it cannot be embedded.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- LTI Consumers (sign on)
- Reported - view
Re: What are widgets and how do I use them?
@Nikki from the RTA Hi Nikki, we don't have a comment widget. Are you referring to Post text widget? Or the comment section?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- What are widgets?
- Reported - view
Re: participants cannot post comments
Hi Tal, thank you for this very detailed explanation, very helpful. Unfortunately, I wasn't able to replicate the issue; I was able to post a comment in a inkognito and "regular" window in the…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: openlearning 1.0 issues
@Tal Greengard Hi Tal, thank you for this. I can confirm that this is an issue on our end, and it is now appearing in a few other courses as well. I will pass on the information you provided to our…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: cannot proceed my task
Hi Wan, can you please post the link to the course and the page you're having issues with? Thank you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Ask the Community
- Reported - view
Re: Asking for payment
Hi Lucy! Please contact RTA / Classcover at rtasupport@classcover.com.au to help you with this issue.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: unable to add content?
Hi Markita, We replied to your e-mail.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Late notifications
Hi Vina, Thank you for letting us know. Our team is looking into the issue, and we'll update you as soon it is fixed.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: What are widgets and how do I use them?
@Mr Craig Hi! Normally you would see these files in the gallery. Perhaps you deleted the gallery widget by mistake? You can bring it back and the files will pop right back up.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- What are widgets?
- Reported - view
Re: Error message when trying to access the course
@Norsyakirah binti zulkarnain Hi, can you please post the link to the course you're referring to?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Unable to start course
@Malcolm White Hi, You need to be logged in to OpenLearning to see the Send message button. Perhaps that was the issue?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: embedded content not displaying in Edge or IE
Also, are you using any browser extensions or addons? Sometimes they interfere with the platform's capabilities.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: embedded content not displaying in Edge or IE
Hi Tal, I just tested this, and I'm not able to replicate the issue in Edge. Can you provide a screenshot?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: for some reasons the computer inst acknowledging my answer so it wont let me pass. im pretty sure my answer is correct.
Hi Michael, I'm not sure what you are entering, but you can post your answers here and I can check. Or, you can e-mail them to support@openlearning.com .
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Can't open the "kumpulan" part :(
Hi Nur Juliyana, could you please post the link to the course? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: Error message when trying to access the course
Hi Jane, could you please post the link to the course you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Fixed and Solved Issues
- Reported - view
Re: How do I assess learners?
@adiirfan Hi! In order for students to see the button, the box has to be ticked.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 6 yrs ago
- Assessing Students
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: cant get 100%

Re: Missing diagrams

Re: 5. Setting up credentials

Re: Why does it still show "incomplete" after I've finished all activities on the page?

Re: Cant access the questions

Re: cannot proceed my task

Re: participants cannot post comments

Re: participants cannot post comments

Re: LTI: Signing into OpenLearning via Blackboard

Re: What are widgets and how do I use them?

Re: participants cannot post comments

Re: openlearning 1.0 issues

Re: cannot proceed my task

Re: Asking for payment

Re: unable to add content?

Re: Late notifications

Re: What are widgets and how do I use them?

Re: Error message when trying to access the course

Re: Unable to start course

Re: embedded content not displaying in Edge or IE

Re: embedded content not displaying in Edge or IE

Re: for some reasons the computer inst acknowledging my answer so it wont let me pass. im pretty sure my answer is correct.

Re: Can't open the "kumpulan" part :(

Re: Error message when trying to access the course

Re: How do I assess learners?

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