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Payment not showing on PayPal

Hi. There doesn't seem to be a payment processed from our student who enrolled. No money has come into the account

4 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 4 yrs ago
    • Reported - view

    Hi Ansari, please refer to this help article to see how to access your course earnings. 

    https://help.openlearning.com/t/q5prtg/how-do-i-set-up-a-paid-class-and-when-do-i-receive-course-earnings

    If you have any further questions, please let me know.

      • Ansari_Holistic_Healing
      • 4 yrs ago
      • Reported - view

      Alenka Prezelj Thanks. Er have already setup the payment etc following all of those steps when we setup the course. And there still has been nothing

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 4 yrs ago
      • Reported - view

      Ansari Holistic Healing Hi! I'm sorry this happened! I will investigate this further and get back to you shortly! Rest assure, we will find out what happened and transfer the funds over to you as soon as possible.

    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 4 yrs ago
    • Reported - view

    Hi Ansari Holistic Healing , the issue has been solved, and your payments should occur now on the monthly basis. Please check your e-mail.

    Thank you!

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  • Status Solved
  • 4 yrs agoLast active
  • 4Replies
  • 26Views
  • 2 Following