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Problem in getting Facial identity check

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The website is not able to capture a video of mine for facial verification and, thus i am not able to access my open learning account.

11 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 3 yrs ago
    • Reported - view

    Hi Rohit, can you please try again - click on the red button and then wait about 5 seconds?

    • Rohit_Dabas
    • 3 yrs ago
    • Reported - view

    I tried several times but nothing happens, the browser doesn't record anything.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      Rohit Dabas Have you tried a different browser?

    • Rohit_Dabas
    • 3 yrs ago
    • Reported - view

    I tried on google only.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      Rohit Dabas Okay, so can you try a different browser?
      Also, can you make another video? It's not really clear what happens after you click the red button. The video ends there.

    • Rohit_Dabas
    • 3 yrs ago
    • Reported - view

    I am sending you a video in which you can clearly see that i pressed the red button but the recording doesn't start.

    • Rohit_Dabas
    • 3 yrs ago
    • Reported - view
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      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      Rohit Dabas Thank you for the video, very helpful. Unfortunately, I'm not able to replicate the issue you're having. Can you tell me which phone do you have? Is it iPhone or Android, and which version of the OS?

      I'll be sure to pass the information to our dev team to look into further.

       

      In the mean time, do you have another device you could do the facial recognition check on? A laptop perhaps?

    • Rohit_Dabas
    • 3 yrs ago
    • Reported - view

    I tried on a different browser and it worked, now i am able to use my account.

    Thank you so much for your help 

    • Rohit_Dabas
    • 3 yrs ago
    • Reported - view

    I am still not able to use it on my iOS devices but it worked on an android.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      Rohit Dabas Thank you for that, I appreciate it. I'll pass this information to our dev team! Good luck with your courses! 

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  • Status Solved
  • 3 yrs agoLast active
  • 11Replies
  • 56Views
  • 2 Following