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Change primary email address

I have to update my primary email address due to a change to a new email address but I accidentally made a new account using the new email address, so I can't update it because there is an account by using a new email address. To solve this do I need to deactivate a new email account first and change the primary email address on the old email address account or use another way?

4 replies

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    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 10 mths ago
    • Reported - view

    Hi Min Heun,

    Thanks for getting in touch.

    To solve this issue, please kindly follow the steps in the article below:

    https://help.openlearning.com/t/q5ps3z/how-do-i-change-my-accounts-email-address-when-it-says-it-is-already-in-use

    Hope this helps.

      • Roh_Min_Heun
      • 10 mths ago
      • Reported - view

       Thank you for your reply sir, I tried this way several times to change but there is another problem I wrote the right current password but the system showed me the password does not match. How can I solve this problem? 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 10 mths ago
      • Reported - view

      Hi Roh, you can reset your password by following the steps here: https://help.openlearning.com/t/63fyn3/how-do-i-reset-my-password

      • Roh_Min_Heun
      • 10 mths ago
      • Reported - view

       Thank you very much I solved the problem.

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  • 10 mths agoLast active
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