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I Can't complete my course even though i have done all activities

Screenshot 2024-10-19 100451

Hi Karen.
My name is Msizi Isaac Manashe,  currently studying a Child and Adolescent mental health  with your institution.  The issue I am having is that I have done all the Actities but still when I check my course progress it says there is still an uncompleted activity [ Supporting Holistic Health in childhood and adolescents].
I've rechecked everything and can't seem to find the incomplete activity on that section. So my progress is just stuck at 93% and not sure what else to do.  Please check what might be the problem, as I've completed everything,  maybe it technical issues on the system.  Please help.
Thank you

16 replies

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    • Karen_Diaz
    • 2 mths ago
    • Reported - view

    Hi  ,
    We appreciate you reporting this in. We've tested the course and were able to replicate the issue you encountered with the said activity.
    We're now contacting the course staff for a resolution. We'll keep you updated on the progress. Thank you for your patience

    • Msizi_Isaac_Manashe
    • 1 mth ago
    • Reported - view

    Hi Karen,  I'm just doing a follow-up regarding the issue that I had brought into your attention, if maybe you have any knowledge as to when would it be resolved. 

    Today I logged in and still there's no further shift from that 93% where it stuck. I have verified once more and there's no activity that I have not gone through. I hope to have this rectified soon, thus I can enroll for another course.

      • Karen_Diaz
      • 1 mth ago
      • Reported - view

      Hi  ,
      Thank you for your patience and understanding as we work to resolve the issue with completing your course. We've sent a follow up email to the course facilitator regarding this and we will notify you immediately as as we receive an update from them

    • Msizi_Isaac_Manashe
    • 1 mth ago
    • Reported - view

    Hi Karen, I'm still awaiting for the update from the course facilitator as the problem is still not resolved. Please check for me what might be the problem 

      • Karen_Diaz
      • 1 mth ago
      • Reported - view

      Hi  ,
      We apologize for the continued delay. I'll send a follow-up email to the facilitator to check on the status of the issue. I'll keep you updated as soon as I hear back.

    • Karen_Diaz
    • 1 mth ago
    • Reported - view

    Hi  ,
    Great news! We've received an update today. The course facilitator has reached out to you directly via email regarding your inquiry. Please check your inbox for more details. We wish you success in completing the course. Have a great day!

      • Msizi_Isaac_Manashe
      • 1 mth ago
      • Reported - view

       

      Hi Karen,  thanks for the response, however I have not received any communication from the course facilitator. Kindly check if she still has to send an email. 

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 1 mth ago
      • Reported - view

       

      The course facilitator has fixed the issue and congratulations, you have completed the course now. Please refresh the page and kindly let us know if you still see the same issue as before.

      Many thanks.

    • Msizi_Isaac_Manashe
    • 1 mth ago
    • Reported - view

    Thanks for the feedback and resolving the technical glitches.

    I have tried to refresh the page but now it says the course that I'm enrolled in are currently unavailable. 

    Kindly attend to this issue. Thank you 

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 1 mth ago
      • Reported - view

       

      Thanks for the update.

      Seems that the course was turned offline by the course staff. I'm confirming with them if this is intentional or if they're planning to turn it online again soon. Once I hear back from them, I'll update you again.

      • Msizi_Isaac_Manashe
      • 1 mth ago
      • Reported - view

       

      Good morning,  I'm doing a follow-up regarding the course I was doing,  that seems to have been deactivated,  and on our last interaction, you were to check with the course staff on what the issue was. Kindly check and confirm what might be the problem 

    • Msizi_Isaac_Manashe
    • 1 mth ago
    • Reported - view

    Thanks,  I'd truly appreciate 🙏.  Can't wait to have my certificate,  which is crucial for me as in our facility we've just been licensed to admit adolescents.  So as a unit Manager this would be a motivation for my subordinates 

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 1 mth ago
      • Reported - view

       

      Thanks for the reminder.

      We haven't received any replies from the course staff yet. I'll send another email again requesting them to get back to you directly. In the meantime, please also try to contact them directly via email at support@onlinecoursesaus.com.au or call them at 1300 611 404.

      Many thanks.

      • Msizi_Isaac_Manashe
      • 3 wk ago
      • Reported - view

       Good afternoon

      Thank you for sorting out problems I was experiencing with my course. 

      I'm glad to have received my certificate, however I still need to have my course Transcripts. Please assist in that regard.

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 3 wk ago
      • Reported - view

       

      Thanks for your message.

      We still haven't received any replies from the course staff yet. Please also try to contact them directly via email at support@onlinecoursesaus.com.au or call them at 1300 611 404.

      Many thanks.

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 3 wk ago
      • Reported - view

       

      Hope you are well.

      I've received a confirmation from the course staff that they have sent the certificate to you. Hope all is sorted out now.

      Many thanks.

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