Cannot complete the course!

Saiful_MSTA
updated 3 yrs ago
10replies
Fixed

Kindly assist ASAP. Thank you.

completing a course (ask)

- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 4 yrs ago
- Reported - view
Hi Saiful, thank you for reporting this in. We have contacted the course staff and asked them to replace the video. We'll let you know as soon as we hear back from them.

Thank you, we really appreciate this!
- Saiful_MSTA
  
  4 yrs ago
  
  Reported - view
  Alenka Prezelj Thank you for the prompt response. May I know, how soon will the video can be replace? I have to complete the course by this week. Appreciate your feedback and urgency.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  4 yrs ago
  
  Reported - view
  Saiful MSTA I'm sorry, I'm not sure. OpenLearning is just the platform where the courses are hosted, we do not control the courses. I'm afraid the content can only be updated by the university staff.
- Customer Success & Onboarding Team Leader at OpenLearning
  
  Alenka_Prezelj
  
  4 yrs ago
  
  Reported - view
  In any case, we'll update you as soon as we hear that the issue has been fixed.
  You can also contact the staff by sending a message from their profile page:
  
  https://www.openlearning.com/u/drtengkufadilah/
- GOH_WEI_JIAN_MSTA
- 4 yrs ago
- Reported - view
Hi Saiful, I experienced the same issue here.

Can I know did they solved yours?
- Customer Success Team
  
  Omnaya_Omar
  
  4 yrs ago
  
  Reported - view
  GOH WEI JIAN MSTA Hi there! We've contacted the course administrator in order to have the issue resolved. Once the video has been replaced and we hear back from them, we'll be sure to update :)
- Customer Success and Onboarding Advocate
  
  Suriavarman
  
  4 yrs ago
  
  Reported - view
  GOH WEI JIAN MSTA Hi there! Good news, the issue has now been fixed. I have also sent you an email notifying these, do let me know if there is anything else we can assist with. Thank you!
- GOH_WEI_JIAN_MSTA
  
  4 yrs ago
  
  Reported - view
  Suriavarman Awesome awesome awesome!
  
  Thank you so much!
- Customer Success and Onboarding Advocate
- Suriavarman
- 4 yrs ago
- Reported - view
Hi Saiful MSTA , good news, the issue has now been fixed. Please access the course again and let us know if there is anything else we can assist with. Thank you!
- Saiful_MSTA
- 4 yrs ago
- Reported - view
Great Guys! Thank you for the speedy action. Thumbs UP to all of you!