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Unable to enter course that someone has enrolled me in

Hi

 

I received an email inviting me to an online course but my account keeps sending me this error message 

 The administrator of the account has registered me. Could you look into this? And could you add the email "azlina.zainal@keypathedu.com.au" to my account? Your platform is behaving oddly at this point.

3 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 7 mths ago
    • Reported - view

    Hi there! Your account has been verified so you should be able to access the course now. Please give it another try and let us know how it goes.

    Thank you!

    • Azlina_Zainal_Abidin.1
    • 7 mths ago
    • Reported - view

    Hi Alenka

    I know my account has been verified but I'm unable to re-list my second email in my account - [email redacted]. Could you help me with that? The back story was I had an issue with signing up using my second email - it always comes back with an error message and my password is not recognised. That's why I deleted it from account in the first place and now I can't add it back. It's just a mess at this point.

     

    Regards

    Azlina

      • Customer Success & Onboarding Advocate
      • Diane_Luchavez
      • 7 mths ago
      • Reported - view

      Hi, and I'm stepping in for Alenka! The reason you cannot add the email address as a second email to your current account is that this account already exists in the system and it's enroled in a course. If you want to delete this account, please contact us directly at support@openlearning.com from this email address. Once the account is deleted, you can add this email as a secondary email to your current account. Thanks!

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