Quiz function does not work

Director
Rudy_Pilotto
4 yrs ago
19replies
Answered

I am trying to add a quiz - short answer, and all i get is a blank space. I can't add any text. https://www.openlearning.com/courses/admin/?action=content&cohort=courses%2Fserious-consulting-continuous-improvement%2Fcohorts%2Fclassof2020a&course=courses%2Fserious-consulting-continuous-improvement&mode=normal

- Customer Success Team
- Omnaya_Omar
- 4 yrs ago
- Reported - view
Hi Rudy! Could you please provide a screenshot of the issue. I'd be happy to look into it for you!
- Director
- Rudy_Pilotto
- 4 yrs ago
- Reported - view
Screen Shot 2020-08-28 at 8.24.06 am
- Customer Success
  
  Shannen_Bradford
  
  4 yrs ago
  
  Reported - view
  Rudy Pilotto Thank you for providing us with a screenshot. To add a Short Answer quiz to a page please put your page in edit mode and then select Quiz and Short Answer, which will then add to your page. You can edit the Short Answer Quiz on your page by clicking on Set Up. If there is anything further we can assist you with, please send us an email to support@openlearning.com
  Thank you!
- Director
- Rudy_Pilotto
- 4 yrs ago
- Reported - view
Does not work. I open it in edit mode as you suggest I hit set up as you suggest. I still get this - see below.
- Customer Success Team
  
  Omnaya_Omar
  
  4 yrs ago
  
  Reported - view
  Rudy Pilotto Thanks for the screenshot Rudy! Could you provide a link to that page please? I'd be happy to test the issue for you.
- Director
- Rudy_Pilotto
- 4 yrs ago
- Reported - view
https://www.openlearning.com/courses/admin/?action=content&cohort=courses%2Fserious-consulting-continuous-improvement%2Fcohorts%2Fclassof2020a&course=courses%2Fserious-consulting-continuous-improvement&mode=normal
- Director
- Rudy_Pilotto
- 4 yrs ago
- Reported - view
it's an intermittent fault. Sometimes I see the quiz other times, like today it does not appear.
- Director
- Rudy_Pilotto
- 4 yrs ago
- Reported - view
https://www.openlearning.com/courses/admin/?action=content&cohort=courses%2Fserious-consulting-continuous-improvement%2Fcohorts%2Fclassof2020a&course=courses%2Fserious-consulting-continuous-improvement&mode=normal
- ronsilvosa
  
  4 yrs ago
  
  Reported - view
  Rudy Pilotto Hi Rudy, I have gone to your course and was able to add a short answer widget just fine. This issue you are facing could be due to browser cache. To bypass your browser cache, kindly Hit CMD + R while you have Chrome open and then attempt to add the widget again. If the issue persists, we highly suggest that you clear your browser cache, and then log back in to the portal. Let me know how it goes. Thank you.
- Director
  
  Rudy_Pilotto
  
  4 yrs ago
  
  Reported - view
  Ronald Silvosa I have cleared the browser cache and the problem persists.
- ronsilvosa
  
  4 yrs ago
  
  Reported - view
  Rudy Pilotto Hi Rudy, please send an email to support@openlearning.com so we can assist you further. Thank you.
- Ankita_Jawala
- 4 yrs ago
- Reported - view
This is the issue i am facing from past 2 days. just because of this question i am not able to complete my course. Please look into this matter or refund my money.

Screenshot_20200901-141034_Chrome
- ronsilvosa
  
  4 yrs ago
  
  Reported - view
  Ankita Jawala Hi there, can you confirm if you are using the latest version of Chrome on your mobile device? If you already are, can you clear your browser history and then try to access the course again? Otherwise, we highly suggest that you complete the course on a computer instead using a desktop browser preferably Chrome or Firefox. Let me know how it goes.
- Ankita_Jawala
- 4 yrs ago
- Reported - view
I tried to log it with my computer but ut's not showing my course.. It's asking for payment after i log mysled. Olease guide me what to do. I tried chrome and firefox both
- ronsilvosa
  
  4 yrs ago
  
  Reported - view
  Ankita Jawala Hi Ankita, I have responded to you via email. Please check. Thank you.
- Ankita_Jawala
  
  4 yrs ago
  
  Reported - view
  Ronald Silvosa I have checked my e-mail. No solution provided yet. I am trying to log it through a new device and i cannot se my course running. They are asking for payment again to see that course. This is really frustrating. I would suggest to fix this matter or refund my money
- ronsilvosa
  
  4 yrs ago
  
  Reported - view
  Ankita Jawala Please go to Account Settings and take a screenshot and send it to support@openlearning.com. I will wait for your email. Thank you.
- Ankita_Jawala
  
  4 yrs ago
  
  Reported - view
  Ronald Silvosa I have mailed you.. please revert in that mail with a solution. and tell me why whenever i log myself from new device it's showing i haven't enrolled myself. You mentioned in your website course will be completed in 4 to 6 hours. It has taken 2 days how much time will it be extended too. This is just false advertisement done from your side.
- ronsilvosa
  
  4 yrs ago
  
  Reported - view
  Ankita Jawala We respect your opinion and your feedback is highly appreciated. I have replied to your email with troubleshooting suggestions and recommendations. Please check your email and revert to me there. Thank you.