Certificate
I cannot seem to find a page for me to complete my course. It is stuck in "11 out of 12" and the progress bar is changing to "92%" and "96%". I already finished all assessments and modules.
1 reply
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Hi ,
Thank you for reaching out.
To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress bar at the top right of the screen.
That will take you to your Progress page with an overview of what still needs to be completed.
For more information about completing a course, you can also refer to this article from our help community.
Regarding the pages that have not tracked as complete, please try the following:
- Make sure to read all the information from the top all the way to the bottom of each page
- Watch each video to the very end until it stops playing on its own
- Make sure to complete any activities on each page
If this still doesn't work, sometimes it's a cache, browser extension or device issue. You can troubleshoot by:
- Trying again in a different browser
- Trying again in an incognito window
- Trying again on a different device
If the issue persists, please let me know! I'd be happy to assist you further.