Mobile App

Hi, I can't seem to log in to the mobile app but I can in the Internet. May I please know how to solve this issue? 

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  • Hi! Can you maybe post a screenshot of the issue, or explain what kind of error message do you get when you try to log in? 

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  • It states 'Incorrect credentials.Please try again' 

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    • Vidhvan Hi there! It sounds like you might be making a slight typo when logging in on your phone. If you are trying to log in with your email account, perhaps switching to your username (or vice versa) would help! You can also try copy and pasting your email or username from somewhere else to make sure it is spelled correctly.

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      • Vidhvan Nayer
      • Vicknendran_Krishna_Youn
      • 5 mths ago
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      Omnaya Omar Hi, thanks for the reply but I've tried a lot of times and it still doesn't work

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    • Vidhvan Nayer Can you please email us at and include a screenshot of the problem?

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  • Status Solved
  • 5 mths agoLast active
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