Mobile App

Hi, I can't seem to log in to the mobile app but I can in the Internet. May I please know how to solve this issue?

- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 5 yrs ago
- Reported - view
Hi! Can you maybe post a screenshot of the issue, or explain what kind of error message do you get when you try to log in?
- Vicknendran_Krishna_Youn
- 5 yrs ago
- Reported - view
It states 'Incorrect credentials.Please try again'
- Customer Success Team
  
  Omnaya_Omar
  
  5 yrs ago
  
  Reported - view
  Vidhvan Hi there! It sounds like you might be making a slight typo when logging in on your phone. If you are trying to log in with your email account, perhaps switching to your username (or vice versa) would help! You can also try copy and pasting your email or username from somewhere else to make sure it is spelled correctly.
- Vicknendran_Krishna_Youn
  
  5 yrs ago
  
  Reported - view
  Omnaya Omar Hi, thanks for the reply but I've tried a lot of times and it still doesn't work
- Customer Success Team
  
  Omnaya_Omar
  
  5 yrs ago
  
  Reported - view
  Vidhvan Nayer Can you please email us at support@openlearning.com and include a screenshot of the problem?

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