Certificate PDF Issue
Hello, I recently completed the course and downloaded my certificate. However, the downloaded PDF file only shows a blank white page, and the certificate content is not visible.
I have tried downloading the certificate again, but the issue still occurs. Could you please check the certificate generation/download and help me obtain a working copy of my certificate?
Thank you.
1 reply
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Hi ,
Thanks for reporting this! We tested the certificate download on our end, and while it took a few moments to load, the download was successful.
Please try the following troubleshooting steps:
Open the link in a Private / Incognito window.
Try using a different browser (like Chrome, Firefox or Edge).
Clear your browser's cache and cookies.
You can also download your certificates from here.
Kindly let us know if you still run into trouble after trying these steps, and please send us an email with a screenshot of the error at support@openlearning.com.