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No email

I've tried login in, but failed as I dont remember my password.  I used the 'forget password function' and the system says an email had been sent to my email.

I checked my mailbox, including the spam folder and didnt receive anything.

I tried logging in using Facebook, and I managed to log in.

However, when i tried to verify my email, the same issue cropped up. I was not able to verify my email.

Anyone can help? 

Thank you

3 replies

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    • Customer Success Team
    • Omnaya_Omar
    • 5 yrs ago
    • Reported - view

    Hi there! There is a slight issue with emails at the moment. Our team is diligently working on resolving it as soon as possible :)

    In the meantime, please email us at support@openlearning.com from your associated OpenLearning email account and we can verify your email and help you reset your password.

      • Online Learning Designer
      • Stanley_Yip
      • 5 yrs ago
      • Reported - view

      Hi @Omnaya Omar,  I notice this has been marked as Solved. Has the email issue been fixed on the platform? Or otherwise? I have multiple learners needing to do update their password to access the platform.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs ago
      • Reported - view

      Stanley Yip Hi Stanley, we have replied to your e-mail. The learners can send us an email to support@openlearning.com and we will help them with resetting their password. Thank you!

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  • Status Solved
  • 5 yrs agoLast active
  • 3Replies
  • 65Views
  • 4 Following