Failed to upload file due to the restriction

Im having problem in uploading pdf files. Previously there is no issue on this but now it says 'access to this page is restricted'. May i know why? Im the administrator for the page but my access is restricted. tq

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  • Hi  Wan Nur Hidayati Wan Sulaiman , can you please share us the URL to the page? We would like to check what's up. Thanks!

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    • Teuku Emiraldi tq for the fast response. Here's the URL https://www.openlearning.com/courses/nutrition-in-medical-sciences

       

      Tqvm. Really appreciate it.

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      • Teuku Emiraldi
      • Customer Success Team
      • emiraldiz
      • 1 yr ago
      • Reported - view

      Wan Nur Hidayati Wan Sulaiman yes, we just confirmed that you are the admin of the course in which you should be able to access to all the pages.

       

      Can you please share us the URL to the page (or name of the page you can't access)? If possible send us a screenshot of the access restriction message.

       

      Thanks for all your cooperation!

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    • Teuku Emiraldi here's the URL's for the page https://www.openlearning.com/courses/nutrition-in-medical-sciences/1531107282180/lecture_notes

      and the screenshot of the page 

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    • Teuku Emiraldi tq for your kind help

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      • Teuku Emiraldi
      • Customer Success Team
      • emiraldiz
      • 1 yr ago
      • Reported - view

      Wan Nur Hidayati Wan Sulaiman Hi, it seems the page access has been customed. Only members of the course can access the page, not admins.

       

      To change back to the default settings, just click on the screw button right on top of the green right tick on the screenshot you shared. Then, go to the "Access" bar and set who can access the page to "Default".

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    • Teuku Emiraldi tqvm for the help. page access restiction has already solved. However i still cannot upload any file to the page although i have set the page to default. 

      Thank you. 

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      • Teuku Emiraldi
      • Customer Success Team
      • emiraldiz
      • 1 yr ago
      • Reported - view

      Wan Nur Hidayati Wan Sulaiman Currently, you have uploaded 2 PDF files onto the page. CH2 carbohydrate and CH2 protein. You can set the page to "View" and check on them (scroll down). Or are you looking to upload other files?

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    • Teuku Emiraldi yes. i want to add another pdf file which is CH 2 fats however it stated there ' access denied for wannurhidayati'

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      • Teuku Emiraldi
      • Customer Success Team
      • emiraldiz
      • 1 yr ago
      • Reported - view

      Wan Nur Hidayati Wan Sulaiman It seems we're able to upload other PDF files fine on the widget. I've sent you a chat message requesting for your PDF file to be tested on our end. :)

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      • Brooke Hahn
      • Content Writer & Marketer
      • Brooke_Hahn
      • 1 yr ago
      • Reported - view

      Hi Wan Nur Hidayati Wan Sulaiman ! Filenames that have characters like ( ) cannot be uploaded. Could you try removing the characters from the filename and then upload again?

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  • 1 yr agoLast active
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