participants cannot post comments
Hi there openlearning. I'm aware that my colleague Kevin O'Gorman currently has a ticket with this issue but we've decided that I will take over talking to you if that's ok? So he will discontinue his ticket.
In both openlearning 1.0 courses and openlearning 2.0 courses we are receiving a growing number of complaints from participants that cannot post comments. I've attached what they see. I was able to replicate the issue in both IE and Chrome, but in both cases it was in an "in private" or "incognito" browser. In the normal browser the commenting worked as expected.
So here are the steps to replicate.
1. Log out of openlearning. (Not sure if this matters, but perhaps go to account setting and make sure you log out all instances just to be sure)
2. Open a private or incognito window.
4. Try desperately to post a comment :)
The attached screenshot shows what happens. Note that this error only occurs in private or incognito.
I want to emphasise that this is also happening in openlearning 2.0 and we have had teachers on a range of browsers and operating systems have this issue. We have replicated it in two browsers.
We doubt that all of the teachers who have experienced this issue are using private browsers (if only they were - we could simply tell them not to use an in private browser) , but could there be a specific security setting they need to change in their browser in order to post a comment?
As mentioned we are getting quite a stream of complaints and it is a sensitive time of the year for us as schools and teachers rely heavily on us during this time so I hope this information helps you shed light on a possible remedy?
Hi Tal, thank you for this very detailed explanation, very helpful. Unfortunately, I wasn't able to replicate the issue; I was able to post a comment in a inkognito and "regular" window in the course you provided. In the past we've had cases where browser addons interfered with the platform functioning properly, but that shouldn't be the case in inkognito mode.
I will pass on the info to our dev team. Could you also give me an example of the OL 2.0 course where this issue occurs?
Hi Alenka. That's interesting. I think it might be an issue with the integration of openlearning and our system. The reason I think this is that the testing I did yesterday was when I logged into openlearning through our website (David Collien helped us set that up) rather than log in on the openlearning website. I should have included that info above.
So this morning I just opened an igcognito browser, logged in through the openlearning website, and everything worked. But if users enter the course through the AIS website the problem can happen.
I guess this would make sense if they had some security setting on their computer that stopped information sharing between our two sites?
I hope this info helps your developers. I'm afraid it's becoming a rather pressing issue for us as we are getting quite a few complaints.