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A lesson won't issue a "check".

In the Intro to Canine Behavior training, the Sense of Smell lesson only records as 2/3 complete even though I have read & watched the video more that once all the way through. 

The problem is I have completed all the sections, but cannot receive the certificate... How can that be solved?

Patricia Earnest

Center Valley Animal Rescue volunteer

4 replies

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    • Ksenia_Ch
    • 2 yrs ago
    • Reported - view

    Hi Patricia,

    Thanks for getting in touch.

    To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress bar at the top right of the screen.

    That will take you to your Progress page with an overview of what still needs to be completed. 

    Regarding the pages that have not tracked as complete, please try the following:

    • Make sure to read all the information from the top all the way to the bottom of each page
    • Watch each video to the very end until it stops playing on its own
    • Make sure to complete any activities on each page


    If this still doesn't work, sometimes it's a cache, browser extension or device issue. You can troubleshoot by:

    • Trying again in a different browser
    • Trying again in an incognito window
    • Trying again on a different device


    If the issue persists, please drop us a message at support@openlearning.com and we'd be happy to assist you further.

    • Ksenia_Ch
    • 2 yrs ago
    • Reported - view

    Hi there, Patricia! 
    Upon checking this course, we noticed that there is an issue with a course setup that doesn't allow students to complete that page. That's why we reached out to the course admins and we hope the issue will be fixed ASAP. 
    Thanks for reporting this one!

    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 2 yrs ago
    • Reported - view

    Hi Patricia, the issue has been fixed and your certificate has been issued.

    Hope you enjoyed the course!

    • Patricia_Earnest
    • 2 yrs ago
    • Reported - view

    Thank you for the fix & Certificate. I enjoyed the course & learned new information about our furry friends! I've even shared them with other pet owners. 

Content aside

  • Status Fixed
  • 2 yrs agoLast active
  • 4Replies
  • 14Views
  • 3 Following