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Unable to receive a certificate after completion of course even after the course description suggested receiving a certificate on completion

 

I completed a course regarding Dynamic of Leadership. Theprogrese shows 100 percent and that I've finished the course but the website shows that the student support services will give me thecredentials after finishing the course

14 replies

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    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 3 mths ago
    • Reported - view

    Hi Jeffry,

    Thanks for getting in touch.

    There is a fee for getting the certificate as mentioned on the course landing page below:

    You can make the payment for the certificate from inside the course by clicking on the "Get Certified" button as shown in the screenshot below:

    • khin_maung_myint
    • 2 mths ago
    • Reported - view

    I have the same problem.

      • Atikah_Hajar
      • 2 mths ago
      • Reported - view

      Hi  , may I know which course you are referring to so we can check into this further? Thank you. 

    • khin_maung_myint
    • 2 mths ago
    • Reported - view

    I'm attending understanding aging in which it is showing i do not complete page. My grade is showing 84%.most the courses give certificate when the learner attained 70%. For my self go through 5 times all the pages to complete. What it hapoen is it. Is there any hidden pages?

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 2 mths ago
      • Reported - view

       

      Thanks for getting in touch.

      I can see you have 4 pages left to be completed. To know which page to complete next, please follow the steps in the article below:
      https://help.openlearning.com/t/x15w10/how-do-i-gain-100-completion-in-a-course

      Here are some tips to make sure you receive full progress on each page:

      • Make sure you've scrolled all the way to the bottom of the page and read all the course content
      • Be sure to watch every video all the way to the very end
      • Try leaving an interesting or insightful comment at the bottom of the page
      • Double-check that all quiz answers submitted are correct
      • Be sure to interact with each widget and submit all assignments

      If you would like to know which activity is left to do on a page, please click on the "Pie" icon and it will bring you to that activity.

      Hope this helps.

    • khin_maung_myint
    • 2 mths ago
    • Reported - view

    I can't open the category.og drag and drop.

    Please help me. Thanks in advanced for your coopertion

    Khin Maung Myint.

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 2 mths ago
      • Reported - view

       

      Thanks for the update.

      Just to confirm whether you have tried to click on the "Categorise" button and it didn't do anything?

      If it didn't do anything by a simple quick click, please also try to hold a few seconds until the button is selected and see if that will bring up the categorise activity.

      If it still doesn't do anything, please help to check the App store or Play store in case the mobile app needs to be updated to the latest version.

      I can't replicate the issue as I can open the categorise activity in my mobile app. If all the attempts above still don't work, could you please try to access the page via a mobile browser? 

      You can click on the three dots on the top right of your screen to open in a web browser. 

      Please let us know how it goes.

      Many thanks.

      • khin_maung_myint
      • 2 mths ago
      • Reported - view

      Thank you for your prompt reply and guiding. I must try my best.

       

      Khin Maung Myint.

      Myanmar.

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 2 mths ago
      • Reported - view

       

      You're welcome.

      Please let us know if you have any further questions.

      • khin_maung_myint
      • 2 mths ago
      • Reported - view

      I failed to complete the pages because of our our internet access.

      I will stop learning the course.

       

      Khin Maung Myint.

       

       

       

      • khin_maung_myint
      • 2 mths ago
      • Reported - view

       

      I found two difference End of topic wrap up. Is there an page error?

    • khin_maung_myint
    • 2 mths ago
    • Reported - view
      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 2 mths ago
      • Reported - view

       

      Thanks for your reply.

      I can confirm there is no page error at the moment. The course provider has created an "End of topic wrap up" page on every topic or module. Even though the page names are the same, however, they are different pages that need to be completed.

      Hope this helps.

      Many thanks.

    • khin_maung_myint
    • 2 mths ago
    • Reported - view

    Thank you for check up. Sorry! I will not continue my attempt.

     

    Khin Maung Myint.

Content aside

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