RBT Course Issues....Help please

Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle options and more. All of these setbacks have delayed the completion of this course. Currently, the presentation has been glitching...starting and stopping. I have completed many online courses, and have not ever had the problems that I have experienced, and am currently experiencing.

The current problem has placed me in a position that I am having to request more time to complete this course.  

Exercising patience as I await for your response,

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  • Hi Darri, I'm sorry to hear you're having so much trouble completing a course. Could you share the link to the course so we can look into this further? You can also e-mail us at support@openlearning.com. Thanks!

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  • Hi there! Now I am stuck on Module #24 - Knowledge Check. The screen froze up once again and when I was eventually able to clicked "Check your answers" it is now stuck, once again, stating "No More Submissions Remaining." It went from 1 to no more, and now it is frozen. No matter what device that I use there has been a problem. I simply would like to finish this course without all of the complications. This has been longer than a 40hr course because of all of the problems. Please help! Please and thank you!

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    • Darri Henderson Hi Darri, I'm afraid I'm not able to replicate the issue on this page. Could you try again and then take a screenshot of the screen of what happens, and please send it to support@openlearning.com. We will then be able to investigate this further. Thanks!

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    • Alenka Prezelj Good morning! And thank you for your response. The requested attachments speak to the issue that I encountered, along with other descriptions of problems that have encountered.

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    • Darri Henderson Hi Darri, unfortunately, I can't see all the quiz questions and answers in your screenshot. Could you please try again, and make sure I can see all the questions and your answers? Thank you so much.

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    • Alenka Prezelj Hi there are you able to call me directly at **********

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    • Alenka Prezelj The following  screenshots note you what was requested. Again thank you for assistance 

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    • Darri Henderson Hi Darri, unfortunately, we don't offer phone support. Rest assured, we will get to the bottom of this. It turns out there is a bug on this page. Our dev team is working on it, and we will update you as soon as it is resolved. Thank you so much for your patience!

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    • Alenka Prezelj Good morning! First let me say thank you for your patience and assistance. Any idea how much longer it may take to resolve the bug? On this Module, #24, it has been down 1 week now.  

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    • Darri Henderson Hi Darri, unfortunately, I don't have a timeframe just yet. This is a very specific situation so it is taking a little more time than usually. I will update you as soon as I know more. I understand that it is very frustrating that you cannot continue with the course. We apologize!

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  • Hi Darri Henderson , we have great news, the issue has been fixed! You can now continue with the course.

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  • 5 mths agoLast active
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