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The app does not work

The app does not work on iPhone nor iPad. I log in, it starts the navigation tutorial, I click the first “Next”, then the screen goes white and the app freezes until I restart it. If I restart it, the exact same process occurs again. There is clearly a bug in the coding.

1 reply

null
    • Customer Success and Training Specialist
    • Balasandar
    • 12 hrs ago
    • Reported - view

    hi 

    I’m sorry for the frustration this is causing.

    To help us pinpoint the cause, could you please provide a few more details?

    1. Course Name: Which course are you trying to access when this happens?
    2. Screen Recording: If possible, could you send a quick screen recording of the freeze occurring? This is often the fastest way for us to identify the issue.

    3. Which iOS version your devices are currently running?

    4. OpenLearning app version: Please provide the version number.

    In the meantime, you can continue your learning without interruption by logging in via a mobile or computer browser at www.openlearning.com

    Waiting for your response. 

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Content aside

  • 12 hrs agoLast active
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