The app does not work
The app does not work on iPhone nor iPad. I log in, it starts the navigation tutorial, I click the first “Next”, then the screen goes white and the app freezes until I restart it. If I restart it, the exact same process occurs again. There is clearly a bug in the coding.
3 replies
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hi
I’m sorry for the frustration this is causing.
To help us pinpoint the cause, could you please provide a few more details?
- Course Name: Which course are you trying to access when this happens?
- Screen Recording: If possible, could you send a quick screen recording of the freeze occurring? This is often the fastest way for us to identify the issue.
Which iOS version your devices are currently running?
OpenLearning app version: Please provide the version number.
In the meantime, you can continue your learning without interruption by logging in via a mobile or computer browser at www.openlearning.com
Waiting for your response.
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Thank you for the screen recording and the device details.
I have escalated your issue to our engineering team for investigation.
In the meantime, please use a computer browser or a mobile browser (Safari/Chrome) to access your course.
I’ll let you know as soon as I have an update from our team.