Hi there! That sounds like a very frustrating experience. Could you please email us at support@openlearning.com and include a description of the problem along with the screenshot of your payments? We can handle your refund request from there :)

As for accessing your enrolment, it does seem that you were successfully enroled in the Water Safety course. Could you try:

• Following this link
• Checking the top right to make sure you are logged in
• If you aren't, please do so

After that, you should be on the course's homepage. If this is still not the case, please let me know.