Paid twice for Water Safety Course But Failed

AlyaAhmad_MSTA
updated 6 yrs ago
6replies
Solved

Issues resolved

- AlyaAhmad_MSTA
- 6 yrs ago
- Reported - view
here are the screenshot for the incident
PLEASE DO SOMETHING
- Customer Success Team
- Omnaya_Omar
- 6 yrs ago
- Reported - view
Hi there! That sounds like a very frustrating experience. Could you please email us at support@openlearning.com and include a description of the problem along with the screenshot of your payments? We can handle your refund request from there :)

As for accessing your enrolment, it does seem that you were successfully enroled in the Water Safety course. Could you try:

Following this link

Checking the top right to make sure you are logged in

If you aren't, please do so

After that, you should be on the course's homepage. If this is still not the case, please let me know.
- Tong_Zhi_Xian
- 2 wk ago
- Reported - view
im water safety fail ，why？im all done already
- Karen_Diaz
  
  2 wk ago
  
  Reported - view
  Hi
  Thanks for reaching out. To help us understand the full scope of the issue, could you please elaborate a bit more on what exactly is happening? Any screenshots, or specific detail to the problem would be extremely helpful.
  We look forward to your response.
- Tong_Zhi_Xian
  
  2 wk ago
  
  Reported - view
  I’m done all already,why cant complete?
- Karen_Diaz
  
  13 days ago
  
  Reported - view
  Hi ,
  Thanks for sending the screenshots.
  
  To check on your progress and see which pages you haven't fully completed, please go to the course and click on the green and white progress bar at the top right of the screen.
  
  That will take you to your Progress page with an overview of what still needs to be completed.
  
  Regarding the pages that have not tracked as complete, please try the following:
  
  Make sure to read all the information from the top all the way to the bottom of each page
  
  Watch each video to the very end until it stops playing on its own
  
  Make sure to complete any activities on each page
  
  If this still doesn't work, sometimes it's a cache, browser extension or device issue. You can troubleshoot by:
  
  Trying again in a different browser
  
  Trying again in an incognito window
  
  Trying again on a different device
  
  For more information about completing a course, you can also refer to this article from our help community.
  
  If the issue persists, please let me know! I'd be happy to assist you further.