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Unable to access the content of my lecture notes and exercises.

It would seem that I can't receive the notes and exercises on my end but I'm able to review the content courses without trouble. It would show an small empty page with 'comments loading'.

21 replies

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    • Customer Success Team
    • Omnaya_Omar
    • 6 yrs ago
    • Reported - view

    Hi there Mashal! I'm having a bit of trouble understanding your problem. Is there a specific page not loading? Or are the pages working but not the comments? 

      • Mashal_Ramzi
      • 6 yrs ago
      • Reported - view

      Omnaya Omar The pages are not loading when i try to access the lecture notes.

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      Mashal Ramzi Thank you for clarifying! Can you please provide me with a link to the course? I'll try my best to help you out.

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      Mashal Ramzi Thanks so much for the link! It looks like only students who have joined project based groups can access those pages. Joining a group should solve your problem.

      • Mashal_Ramzi
      • 6 yrs ago
      • Reported - view

      Omnaya Omar ok, thank you so much ! I'll look into it with my course lecturer.

    • UPPP_SPD
    • 6 yrs ago
    • Reported - view

    Same here unable to access content, the view and edit tab all gone. it happened to all courses I created. Please help. tq

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      UPPP SPD Hi there! I just checked one of your courses and it seems to be working perfectly on my end. Could you link me to one that you've seen the problem occur on? I'll try my best to help you out!

      • UPPP_SPD
      • 6 yrs ago
      • Reported - view
      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      UPPP SPD Hmm I'm not running into any problems. Could you perhaps take a screenshot of what it looks like for you?

      • UPPP_SPD
      • 6 yrs ago
      • Reported - view

      Omnaya Omar 

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      UPPP SPD Thank you! That is definitely not happening on my end. Could you try accessing your course on a different web browser and let me know if that works?

      • UPPP_SPD
      • 6 yrs ago
      • Reported - view

      Omnaya Omar it works on ipad and android mobile phone.

      But doesn't appear on macbook and imac, I do all the editing on imac.

      I tried 3 browsers; Google chrome, Safari, Firefox no luck :(

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      UPPP SPD Thank you so much for all of your input. I'm going to look further into this issue and get back to you as soon as I find an answer. I really appreciate your patience!

    • Noratika_latif
    • 6 yrs ago
    • Reported - view

    i also unable to open my lecturer notes and activity. it only show 'comments loading' when i try to open it

      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      Noratika latif  Hi there Noratika! Can you please link me to the page that is causing you trouble? Could you also include a screenshot of what the problem looks like for you? I'll try my best to figure out what's wrong.

      • Noratika_latif
      • 6 yrs ago
      • Reported - view
      • Customer Success Team
      • Omnaya_Omar
      • 6 yrs ago
      • Reported - view

      Noratika latif  Thank you very much! I can't seem to replicate your issue. The page is working fine on my end. Could you try using a different web browser and let me know if that works?

    • building surveyor
    • adiirfan
    • 6 yrs ago
    • Reported - view

    The same goes to me "comments loading...." Hope it is going to be fix soon ;)

      • Customer Success Team
      • emiraldiz
      • 6 yrs ago
      • Reported - view

      adiirfan  Noratika latif  Hi, the issue is already fixed. You should be able to access to contents now. :)

      • building surveyor
      • adiirfan
      • 6 yrs ago
      • Reported - view

      Teuku Emiraldi yup, it works well now ;)

Content aside

  • Status Solved
  • 1 Likes
  • 6 yrs agoLast active
  • 21Replies
  • 199Views
  • 7 Following