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AI applications course - Learning material not updating completion and not loading properly

I am doing the AI Applications course and I am having issues with the learning materials. 

Here are some of the issues:

1. Lessons don't get updated to show completion after going through the whole lesson - if I leave the page and sign back it shows like if I hadn't even started the lesson.

2. Lessons don't open sometimes - the page never loads 

3. Overall User Experience is terrible - it looks like a blog more than a learning platform - it is disappointing that I am learning something so advanced as AI in such a poor platform - I am also amazed by the number of issues that are reported here.

If I could rate this platform I will give it 1/5 

1 reply

null
    • Customer Success and Training Specialist
    • Balasandar
    • yesterday
    • Reported - view

    Hi 

    Thank you for reaching out and sharing your experience. I’m sorry to hear about the challenges you’re facing, and I appreciate your patience as we work to resolve them.

    Let me address each of your concerns:

     

    1) Lesson Completion Not Updating
    This behavior depends on how the course creator has configured the completion settings for each pages. In some cases, progress is only marked complete after specific interactions (e.g., watching a video 100%, scroll the content).

    If you're facing this issue:

    • Try accessing the course using a different browser (e.g., Chrome or Firefox)
    • Switch to a different internet connection to rule out network-related issues
    • Use Incognito/Private mode to bypass any cached data or browser extensions

    If the issue persists, please share the exact page URL and I’ll be happy to investigate further.

     

    2) This may be due to temporary server issues, browser compatibility, or network interruptions.

    Please try:

    • Refreshing the page or switching browsers
    • Disabling any browser extensions (especially ad blockers)
    • Accessing the course from a different device or network

    If you can share the specific lesson(s) and page URL that aren’t loading, I’ll look into it right away.

     

    3) I understand your frustration and truly appreciate your feedback. While OpenLearning is designed to support flexible and interactive learning, the course layout and experience can vary depending on how the content is structured by the course creators.

     

    Please feel free to share any screenshots or additional details that can help us troubleshoot further. We're here to support you every step of the way.

     

    Regards,

    Balasandar Chandru

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Content aside

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