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Cannot Obtain the Certificate As the Module 34 is not being Marked as Completed

Screenshot_2024-02-15-08-34-00-202_com.OpenLearningClient-edit Screenshot_2024-02-15-08-58-18-536_com.OpenLearningClient-edit

Hello,

I have gone through every module, but Module 34 is not marked as complete even though the only link inside it is already completed. Because of that, I cannot get my certificate. Please solve this issue for me!

7 replies

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    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 1 yr agoThu, February 15, 2024 at 3:52 AM UTC
    • Reported - view

    Hi Samarakoon,

    Thanks for getting in touch.

    Could you please share your mobile type (iOS or Android) and OpenLearning mobile app version that you are using?

    Many thanks.

      • Samarakoon_Mudiyanselage
      • 1 yr agoThu, February 15, 2024 at 4:36 AM UTC
      • Reported - view

       Hi Ferry, Thanks for the prompt response. My mobile type is Android and OpenLearning version is 2.9.8.

    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 1 yr agoThu, February 15, 2024 at 7:32 AM UTC
    • Reported - view

    Hi Samarakoon,

    Thanks for the confirmation.

    Before I escalate this to the engineering team, could you please try to log out, log back in again, and then try to click on the link at the bottom of the page again even though it's already completed?

    Please let me know if that still doesn't mark the page as completed.

    Many thanks.

      • Samarakoon_Mudiyanselage
      • 1 yr agoThu, February 15, 2024 at 12:32 PM UTC
      • Reported - view

       Hi Ferry,

      I tried as you said. Still the same.

      Thank you

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 1 yr agoThu, February 15, 2024 at 12:45 PM UTC
      • Reported - view

       Hi, we're still looking into this. In the mean time, as a quick workaround, could you try to log into on a computer or try via mobile browser?

    • Samarakoon_Mudiyanselage
    • 1 yr agoFri, February 16, 2024 at 6:33 AM UTC
    • Reported - view

    ,

    Hi,

    The is resolved. Thanks everyone!

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 1 yr agoFri, February 16, 2024 at 6:35 AM UTC
      • Reported - view

       

      Thanks for the confirmation and glad to hear that. Have a great weekend.

      Many thanks.

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  • 1 yr agoFri, February 16, 2024 at 6:35 AM UTCLast active
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