0

log in issue

I have logged in to the platform. Then I clicked the notifications tags. I was automatically logged out and go to the log in and password page.

4 replies

null
    • Customer Success Team
    • Omnaya_Omar
    • 3 yrs ago
    • Reported - view

    Hi there! Has this issue continued to occur? Or were you successfully able to stay signed in the next time you attempted it?

    • Siu_Yan_Xavier_Tam
    • 3 yrs ago
    • Reported - view

    It is strange. Some learners liked my comment in a course. So I clicked the notification to see what's happening. It will direct me to the log-in page. I could not go to the comment. In fact I am LOGGED IN as I see my profile pic at the right upper corner. I am still logged in. I could go to communities and view my courses page.

    But there is a bug obviously regarding the notification redirecting. 

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs ago
      • Reported - view

      Siu Yan Xavier Tam Thank you for that info. I can't seem to replicate it on my end. Could you possibly take a screen recording of this for us? I can pass it on to our development team so that they may look into any possible bugs.

    • Siu_Yan_Xavier_Tam
    • 3 yrs ago
    • Reported - view

    At first, I clicked the notification. Then it redirected me to the log-in page.

    But it seems the problem is fixed now.

      

Content aside

  • Status Fixed
  • 3 yrs agoLast active
  • 4Replies
  • 20Views
  • 2 Following