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Certificate is empty without participant's name

ClassOf2020__issued

Dear support team,

I was sent a link to access to my certificate for a completed course but upon accessing on the link, the certificate uploaded is a blank certificate with just UM logo and signature but without my name on the cert. I have attached the downloaded certificate and its link below for your reference. Please assist, thank you.

https://www.openlearning.com/courses/my/certificate/?classPath=courses%2Fams-online-module%2FCohorts%2FClassOf2020&channelId=6228fee5b73b420d62af39ab&notificationEndEventIndex=1&notificationStartEventIndex=0&notificationClientType=email&inCohort=courses%2Fams-online-module%2Fcohorts%2Fclassof2020

1 reply

null
    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 2 yrs ago
    • Reported - view

    Hi Loh See Wan, sorry for the inconvenience. We have regenerated your certificate. You can download it from your Progress page. (log back in and click on the Progress bar to reach that page)

    Hope this helps!

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Content aside

  • Status Fixed
  • 2 yrs agoLast active
  • 1Replies
  • 34Views
  • 2 Following