App not loading
Hi. I'm just trying to use this app for some UNSW courses but when I sign in with my Microsoft account i just get a blank screen. Nothing loads.
8 replies
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Hi Jason! Could you please share a screenshot of the issue? Also, could you let us know which username you are using to log in? If you prefer, you can send this to support@openlearning.com
Thanks!
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Alenka Prezelj z5242267@ad.unsw.edu.au
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Jason Meyer Hi Jason! Thanks for the screenshot. Could you try logging into the course on your mobile browser (such as Google Chrome, or Safari, etc) and let me know if you're able to access your course there?
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Omnaya Omar hi. Yes. Able to access through chrome with no issues.
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Omnaya Omar I've also restarted my phone and reinstalled the app twice. I know I'm logged in correctly because I'm getting notifications from my course. I just can't see anything.
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Jason Meyer Thanks for getting back to us. Can you confirm if you immediately see the blank screen after logging in or does it happen when you try to access a course after logging in?
There is currently a known issue with courses that when a Class you are in has already ended, it will show a blank screen.
I look forward to your response. Thanks for your patience.
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Ronald Silvosa I don't see anything after I log in. I can't even select a course.
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Jason Meyer Hi Jason, I am sending you an email to assist you further. Please check. Thank you.
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