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App not loading

Hi. I'm just trying to use this app for some UNSW courses but when I sign in with my Microsoft account i just get a blank screen. Nothing loads.

8 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 3 yrs agoWed, June 2, 2021 at 11:32 AM UTC
    • Reported - view

    Hi Jason! Could you please share a screenshot of the issue? Also, could you let us know which username you are using to log in? If you prefer, you can send this to support@openlearning.com

    Thanks!

      • Jason_Meyer
      • 3 yrs agoWed, June 2, 2021 at 4:05 PM UTC
      • Reported - view

      Alenka Prezelj z5242267@ad.unsw.edu.au

      • Customer Success Team
      • Omnaya_Omar
      • 3 yrs agoWed, June 2, 2021 at 4:15 PM UTC
      • Reported - view

      Jason Meyer Hi Jason! Thanks for the screenshot. Could you try logging into the course on your mobile browser (such as Google Chrome, or Safari, etc) and let me know if you're able to access your course there? 

      • Jason_Meyer
      • 3 yrs agoSat, June 5, 2021 at 4:24 AM UTC
      • Reported - view

      Omnaya Omar hi. Yes. Able to access through chrome with no issues.

      • Jason_Meyer
      • 3 yrs agoSat, June 5, 2021 at 4:28 AM UTC
      • Reported - view

      Omnaya Omar I've also restarted my phone and reinstalled the app twice. I know I'm logged in correctly because I'm getting notifications from my course. I just can't see anything.

      • ronsilvosa
      • 3 yrs agoSat, June 5, 2021 at 4:33 AM UTC
      • Reported - view

      Jason Meyer Thanks for getting back to us. Can you confirm if you immediately see the blank screen after logging in or does it happen when you try to access a course after logging in?

      There is currently a known issue with courses that when a Class you are in has already ended, it will show a blank screen.

      I look forward to your response. Thanks for your patience.

      • Jason_Meyer
      • 3 yrs agoMon, June 7, 2021 at 11:56 AM UTC
      • Reported - view

      Ronald Silvosa I don't see anything after I log in. I can't even select a course.

      • ronsilvosa
      • 3 yrs agoWed, June 9, 2021 at 1:39 AM UTC
      • Reported - view

      Jason Meyer Hi Jason, I am sending you an email to assist you further. Please check. Thank you.

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  • 3 yrs agoWed, June 9, 2021 at 1:39 AM UTCLast active
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