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Course content not loading ECA online

When clicking on learning content, the pop up remains empty. Tried emptying cache, did not help. Logged out, back in, didn't help. Used Firefox instead of Chrome, no difference.

6 replies

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    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 2 mths ago
    • Reported - view

    Hi Peter,

    Could you please share the page link or the page name for this one so we can test it from our side?

    Many thanks.

      • Peter_Gotttschlich
      • 2 mths ago
      • Reported - view

      its https://www.openlearning.com/ecaonline/courses/telephone-etiquette/accountability_in_the_workplace/?cl=1

      The problem is with other ECA online courses as well, all the pop ups don't load anymore, I have previously completed 2 courses with the same device. The issue is new. 

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 2 mths ago
      • Reported - view

       

      Thanks for sharing the link. We will investigate this further. We'll get back to you again once there is an update.

      Many thanks.

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 2 mths ago
      • Reported - view

      Thanks for waiting.

      The issue is resolved now. Please clear the caches, refresh the page, and then try to access the content again on that page. Kindly let us know if you still see the same issue as before.

      Many thanks.

      • Peter_Gotttschlich
      • 2 mths ago
      • Reported - view

      It's fixed! Thanks a lot. Sorry if my replies are late, it's 9:29am here I'm in Europe, so always behind. Thanks again. Great courses. 

      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 2 mths ago
      • Reported - view

       

      Glad to hear that, Peter. Have a great day ahead.

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