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Mindful Emotion Coaching - Content isn't loading

I have signed up for the mindful emotion coaching content/community, but whilst I can see the activities and content on my mobile phone, I cannot access the information on my laptop - my preferred method of accessing this. I am using Chrome. I tried Internet Explorer which also did not work.

3 replies

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    • Customer Success Team
    • Omnaya_Omar
    • 5 yrs agoThu, September 12, 2019 at 12:01 PM UTC
    • Reported - view

    Hi there! Could you please provide a link to the course?

    Also, could you describe what it's like when the problem occurs on your desktop and perhaps include a screenshot?

    • Jennifer_Lynch
    • 5 yrs agoFri, September 13, 2019 at 9:41 AM UTC
    • Reported - view

    The link is: https://www.openlearning.com/courses/mindful-emotion-coaching/HomePage/, and please find the screenshots below. Many thanks, Jen 

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 5 yrs agoFri, September 13, 2019 at 11:08 AM UTC
      • Reported - view

      Jennifer Lynch Hi Jennifer, thank you for the screenshot. Super helpful! If you look closely at your browser's address bar, you will see that something is blocking some of OpenLearning's functionalities,

       

       

      It is most likely a browser add-on. If you can, can you disable it?
      Another alternative would be to open New incognito window and re-login there. That will open the pages on the platform without any add-ons you might have.

      Hope this helps! :)

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  • Status Solved
  • 5 yrs agoFri, September 13, 2019 at 11:08 AM UTCLast active
  • 3Replies
  • 31Views
  • 3 Following