Ferry Darmadi's Profile - OpenLearning Help Community

Re: Bug in micro Award business ethics

Hi Mateo, Thanks for waiting. The issue has been resolved, and you should be able to access module 6 now. Please give it a try and kindly let us know if you still see the same issue as before.…

Customer Success and Onboarding Associate
Ferry_Darmadi
5 days agoFri, May 23, 2025 at 3:27 AM UTC
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Re: Bug in micro Award business ethics

Hi Mateo, Thank you for reporting this. We're currently investigating the issue and will get back to you as soon as it's resolved. Thank you sincerely for your patience.

Customer Success and Onboarding Associate
Ferry_Darmadi
7 days agoWed, May 21, 2025 at 10:02 AM UTC
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Re: From feedback to backfeed

Hi Dani, Thanks for getting in touch. I’ve received your email regarding the same reported issue. We’ll continue to provide updates via email moving forward. Many thanks.

Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth agoFri, April 11, 2025 at 5:00 AM UTC
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Re: Issue with completing course, i have gone though each unit, and reposted new comments, it shows 2/3 on Ayurvedic today, what is missing?

Hi Marilyn, Thanks for getting in touch. I conducted a quick test using your account, and the tracker is now successfully monitoring your progress in submitting the post.…

Customer Success and Onboarding Associate
Ferry_Darmadi
3 mths agoThu, February 13, 2025 at 9:32 AM UTC
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Re: The video is Unavailable

@Husna Liyana You're welcome. Have a great rest of the day.

Customer Success and Onboarding Associate
Ferry_Darmadi
3 mths agoWed, February 12, 2025 at 3:33 AM UTC
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Re: i had finish my assessment and learning but this topic still cannot finish it, please help

Hi Hamirul, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.

Customer Success and Onboarding Associate
Ferry_Darmadi
3 mths agoMon, February 10, 2025 at 1:30 AM UTC
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Re: Request for Assistance with Email Permission Settings

Hi Chi Zhang, Thanks for getting in touch. We've replied to your email for the same question. Please let us know if you have any further questions. Many thanks.

Customer Success and Onboarding Associate
Ferry_Darmadi
3 mths agoMon, February 10, 2025 at 1:27 AM UTC
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Re: Course Progress Not Saving

Hi Catherine, Thanks for getting in touch. I can see the account with your email is not enrolled in any courses yet. If the issue persists, please email us with the course details (course link or…

Customer Success and Onboarding Associate
Ferry_Darmadi
3 mths agoThu, February 6, 2025 at 7:02 AM UTC
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Re: The video is Unavailable

Hi Husna, Thanks for getting in touch. I've done a quick test and was able to play the video. Please try again. If the issue persists, try using Chrome Incognito or Firefox Private Mode to rule out…

Customer Success and Onboarding Associate
Ferry_Darmadi
3 mths agoThu, February 6, 2025 at 6:56 AM UTC
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Re: The MODULE 1 URL has ended and I am unable to access the class

@NURSYAMIMI BINTI HAMZAH Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses.…

Customer Success and Onboarding Associate
Ferry_Darmadi
3 mths agoMon, February 3, 2025 at 7:19 AM UTC
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Re: Suggestion to add Institution Group filter option in Learner Data

@Adam Sharizman bin Lokman Noted and thank you for sharing the use case details. Your input is incredibly valuable and will help guide our product team in designing features that meet your needs.

Customer Success and Onboarding Associate
Ferry_Darmadi
4 mths agoTue, January 14, 2025 at 3:02 AM UTC
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Re: Suggestion to add Institution Group filter option in Learner Data

Hi Adam, Thanks for the suggestion. There is an existing alternative option to do this: you can filter the learners based on the course category. So you can group the courses in a category and then…

Customer Success and Onboarding Associate
Ferry_Darmadi
4 mths agoTue, January 14, 2025 at 2:52 AM UTC
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Re: Course page font size and line height issue

Hi Mohd Fadzil, Thanks for getting in touch. If you are using the Text Widget, you can change the font size by using headings. For more information, please refer to the article below: https://help.…

Customer Success and Onboarding Associate
Ferry_Darmadi
4 mths agoTue, January 14, 2025 at 1:52 AM UTC
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Re: Do not receive certificates

@Noora Mohammed Thanks for the update. The OpenLearning Certified Educators certificate will be awarded after you have successfully passed all 5 courses.…

Customer Success and Onboarding Associate
Ferry_Darmadi
4 mths agoFri, January 10, 2025 at 2:34 AM UTC
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Re: Do not receive certificates

Hi Noora, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.

Customer Success and Onboarding Associate
Ferry_Darmadi
4 mths agoThu, January 9, 2025 at 1:31 AM UTC
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Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

@Dhevani Nikita Govender Thanks for your reply. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…

Customer Success and Onboarding Associate
Ferry_Darmadi
5 mths agoThu, December 12, 2024 at 7:22 AM UTC
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Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

@Dhevani Nikita Govender Thanks for the confirmation. 1. For the Applied Psychology: Counselling Children & Youth course, please use this public link below to download your certificate.…

Customer Success and Onboarding Associate
Ferry_Darmadi
5 mths agoThu, December 12, 2024 at 2:00 AM UTC
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Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Hi Dhevani, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.

Customer Success and Onboarding Associate
Ferry_Darmadi
5 mths agoTue, December 10, 2024 at 7:31 AM UTC
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Re: NO CERTIFICATE OR TRANSCRIPT

Hi Dhevani, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.

Customer Success and Onboarding Associate
Ferry_Darmadi
5 mths agoTue, December 10, 2024 at 7:31 AM UTC
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Re: I Can't complete my course even though i have done all activities

@Msizi Isaac Manashe Hope you are well. I've received a confirmation from the course staff that they have sent the certificate to you. Hope all is sorted out now. Many thanks.

Customer Success and Onboarding Associate
Ferry_Darmadi
6 mths agoTue, November 26, 2024 at 1:22 AM UTC
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Re: I Can't complete my course even though i have done all activities

@Msizi Isaac Manashe Thanks for your message. We still haven't received any replies from the course staff yet. Please also try to contact them directly via email at support@onlinecoursesaus.com.…

Customer Success and Onboarding Associate
Ferry_Darmadi
6 mths agoMon, November 25, 2024 at 2:14 AM UTC
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Re: I Can't complete my course even though i have done all activities

@Msizi Isaac Manashe Thanks for the reminder. We haven't received any replies from the course staff yet. I'll send another email again requesting them to get back to you directly.…

Customer Success and Onboarding Associate
Ferry_Darmadi
6 mths agoTue, November 19, 2024 at 6:37 AM UTC
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Re: I Can't complete my course even though i have done all activities

@Msizi Isaac Manashe Thanks for the update. Seems that the course was turned offline by the course staff. I'm confirming with them if this is intentional or if they're planning to turn it online…

Customer Success and Onboarding Associate
Ferry_Darmadi
6 mths agoMon, November 11, 2024 at 9:24 AM UTC
1
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Re: I Can't complete my course even though i have done all activities

@Msizi Isaac Manashe The course facilitator has fixed the issue and congratulations, you have completed the course now. Please refresh the page and kindly let us know if you still see the same issue…

Customer Success and Onboarding Associate
Ferry_Darmadi
6 mths agoMon, November 11, 2024 at 6:32 AM UTC
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Re: I cannot get my certificate even after completing everything inside the course

Hi Suzaina, Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…

Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths agoMon, October 21, 2024 at 4:09 AM UTC
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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Ferry Darmadi

Re: Bug in micro Award business ethics

Re: Bug in micro Award business ethics

Re: From feedback to backfeed

Re: Issue with completing course, i have gone though each unit, and reposted new comments, it shows 2/3 on Ayurvedic today, what is missing?

Re: The video is Unavailable

Re: i had finish my assessment and learning but this topic still cannot finish it, please help

Re: Request for Assistance with Email Permission Settings

Re: Course Progress Not Saving

Re: The video is Unavailable

Re: The MODULE 1 URL has ended and I am unable to access the class

Re: Suggestion to add Institution Group filter option in Learner Data

Re: Suggestion to add Institution Group filter option in Learner Data

Re: Course page font size and line height issue

Re: Do not receive certificates

Re: Do not receive certificates

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: NO CERTIFICATE OR TRANSCRIPT

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I cannot get my certificate even after completing everything inside the course

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