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Ferry Darmadi
Customer Success
Ferry_Darmadi
Customer Success and Onboarding Associate
Jakarta
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Joined
23 Aug 2021
259
posts
26
likes received
4
followers
Latest Posts
Re: Memposting tugas
Hi Rizka, Terima kasih sudah menghubungi OpenLearning. Bisa tolong dikirimkan tautan atau link ke halaman yang dimaksud supaya saya bisa cek pengaturannya? Sekedar informasi,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
yesterday
Ask the Community
Reported - view
Re: Download file
@TAN KUANG WEN Thanks for the confirmation. In that case, you could open the web browser on your phone, go to openlearning.com, log in to your account, and then access the course as usual.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
6 days ago
Report an Issue
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Re: Download file
@TAN KUANG WEN It's just an example taken from another course. The main point is: on the top right side, please click the 3 vertical dots then click Open in web browser. Hope this helps.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 days ago
Report an Issue
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Re: Download file
Hi Kuang Wen, As we wait for the engineering team, there is a workaround for this. You can view the file by opening the page in your mobile web browser.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 days ago
Report an Issue
Reported - view
Re: Download file
Hi Kuang Wen, Thanks for reporting this. I'll escalate this to the engineering team for further investigation. Once I hear back from them, I'll update you again. We really appreciate your patience.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
13 days ago
Report an Issue
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Re: Question 2 in module 1.1 5G Technology Fundamental
@MOHD ARIF BIN MOHD NOR and@M HAFIZ Z After further investigation, we found there is an extra space in the key answer, therefore, it doesn't accept the correct answer.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 wk ago
2
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Re: Question 2 in module 1.1 5G Technology Fundamental
@MOHD ARIF BIN MOHD NOR and@M HAFIZ Z Seems there is an issue with the fill-in-the-blank activities. I'll escalate this to the engineering team for further investigation.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 wk ago
1
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Re: Question 2 in module 1.1 5G Technology Fundamental
@M HAFIZ Z Thanks for the update. Could you please try to log out to clear your current session? After that please log in, delete the current answer, and then try to fill in the answer again.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 wk ago
Report an Issue
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Re: Question 2 in module 1.1 5G Technology Fundamental
Hi M. Hafiz, Thanks for getting in touch. I think it should be working now. Please refresh the page and kindly give it a try again. Hope this helps.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 wk ago
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Re: Change primary email address
Hi Min Heun, Thanks for getting in touch. To solve this issue, please kindly follow the steps in the article below:…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 wk ago
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Re: About File
Hi Kuang Wen, Thanks for getting in touch. This issue is resolved with the latest mobile app version, please try to check if there is an update for your current version. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 wk ago
1
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Re: 1.3 still showing incomplete while i did all activities
Hi Jabumathenjwa, Thanks for getting in touch. To complete page 1.3, you are required to submit a post or an answer in this section as per the screenshot below:…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
3 wk ago
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Re: Stuck on a quiz question
@Sonia singh Thanks for the update. Yes, the completion of all the crosswords is required. OpenLearning provides the learning platform for organisations and individuals to teach their courses.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
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Re: Stuck on a quiz question
@Sonia singh Thank you for reaching out to us. We have received your email and will continue the conversation through that, thank you.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Report an Issue
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Re: emerging leaders in construction
@Alex hartgrove Hi Alex, Great news! The issue is resolved now. Please refresh the page, give it another try, and kindly let us know if you still can't download the file. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Report an Issue
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Re: emerging leaders in construction
@Alex hartgrove Thanks for the confirmation. The link was working a few days ago and it's not working now. We've contacted the course staff and asked them to amend these issues.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Report an Issue
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Re: emerging leaders in construction
@Alex hartgrove I believe you should get a doc file when clicking the button. Are you getting a different file? Please advise.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Report an Issue
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Re: emerging leaders in construction
@Alex hartgrove Seems the URL is pointing toward your local C drive and under the download folder. Please check the download folder and let us know if you can see the downloaded file.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Report an Issue
Reported - view
Re: Reset comments on pages
@Janny Chen You're welcome. Have a great day ahead.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Ask the Community
Reported - view
Re: emerging leaders in construction
@Alex hartgrove I've done a quick test using your account and was able to download the file. Please confirm that you are clicking the button as per the screenshot below:…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Report an Issue
Reported - view
Re: Reset comments on pages
Hi Janny, Thanks for getting in touch. If you are the course staff or admin, you can delete or hide anyone's comment. A learner can delete their own comment only.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
1
Ask the Community
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Re: Emerging leaders in construction
Hi Alex, Thank you for reporting this. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you again via email.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Report an Issue
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Re: Spoiler style
@Janny Chen You're welcome. Have a great week ahead.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Ask the Community
Reported - view
Re: Spoiler style
@Janny Chen Thanks for the confirmation. It's not possible to change the font size of the spoiler heading at the moment. Please let us know if you have any further questions.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Ask the Community
Reported - view
Re: Spoiler style
Hi Janny, Thanks for getting in touch. Yes, you can change the display by using the Source Code feature in the text widget as described in the article below: https://help.openlearning.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 mth ago
Ask the Community
Reported - view
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