Ferry Darmadi's Profile - OpenLearning Help Community

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Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT
@Dhevani Nikita Govender Thanks for your reply. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 9 days ago
- Report an Issue
- Reported - view
Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT
@Dhevani Nikita Govender Thanks for the confirmation. 1. For the Applied Psychology: Counselling Children & Youth course, please use this public link below to download your certificate.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 9 days ago
- Report an Issue
- Reported - view
Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT
Hi Dhevani, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 11 days ago
- Report an Issue
- Reported - view
Re: NO CERTIFICATE OR TRANSCRIPT
Hi Dhevani, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 11 days ago
- Ask the Community
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Hope you are well. I've received a confirmation from the course staff that they have sent the certificate to you. Hope all is sorted out now. Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 3 wk ago
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Thanks for your message. We still haven't received any replies from the course staff yet. Please also try to contact them directly via email at support@onlinecoursesaus.com.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 3 wk ago
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Thanks for the reminder. We haven't received any replies from the course staff yet. I'll send another email again requesting them to get back to you directly.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 mth ago
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Thanks for the update. Seems that the course was turned offline by the course staff. I'm confirming with them if this is intentional or if they're planning to turn it online…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 mth ago
- 1
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe The course facilitator has fixed the issue and congratulations, you have completed the course now. Please refresh the page and kindly let us know if you still see the same issue…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 mth ago
- Report an Issue
- Reported - view
Re: I cannot get my certificate even after completing everything inside the course
Hi Suzaina, Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: VIDEO PLAYBACK UNAVAILABLE
Hi Norsyazwani, Thank you for reporting this. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Ask the Community
- Reported - view
Re: Joining another class from the Landing page
Hi Tim, Thanks for getting in touch. That is the expected behaviour. For this case, you can either enrolled the learner manually in the paid class within the same course or send the learner to…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Ask the Community
- Reported - view
Re: Says I didn't complete several task , when I did
@malcolmkotze Thanks for waiting. I am pleased to inform you that the issue has been resolved, and you have completed all pages in week 1. Hope this helps and please let me know if you have any…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: Says I didn't complete several task , when I did
@malcolmkotze Thank you for reporting this. There are some unconfigured contents on the pages. We've contacted the course staff and asked them to amend these issues.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: Certificate Issue: Module Marked as Incomplete
Hi Seyedali, The issue has been resolved now. Please give it another try and kindly let us know if you still see the same issue as before. Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: Certificate Issue: Module Marked as Incomplete
Hi Seyedali, Thank you for reporting this. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: Learners completed the course, but no cert id is showing
Hi there, Thanks for getting in touch. The learner was enrolled in two classes within the same course. If you go to the class of Jan 2024, you'll see the completion date and the certificate ID for…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: module 3 bonus quiz issue
@seong cho Thanks for the confirmation. For all the questions on that page, you'll need to put the whole sentence from the question in the answer as well.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: module 3 bonus quiz issue
Hi Seong Cho, Thanks for getting in touch. Could you please share the page link so we can take a look? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: How can OpenLearning leverage converged networking to enhance seamless course delivery for students in remote and hybrid learning models?
Hi Alisha, Thanks for getting in touch. Since its inception, the OpenLearning platform has been built on strong educational principles. Our mission is to create a social learning environment where…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Ask the Community
- Reported - view
Re: Typing issue in chat box
Hi Barbara, Thanks for getting in touch. Could you please share the course link? Would it be also possible to share a screenshot or a short video of the issue? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 2 mths ago
- Report an Issue
- Reported - view
Re: Remove/Make optional the "Your thoughts on this..." screen when using the Post Text widget
Hi all, Thanks for the great feedback. You'll be pleased to know that this feature to enable or disable the reflection section is available now in the post text widget.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 3 mths ago
- 2
- Suggest a Feature
- Reported - view
Re: HeRO Quantitative Research
Hi Xin, Thanks for getting in touch. I've done a quick test using your account and I was able to access the course. Please give it another try and kindly share a screenshot of the error message if…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 4 mths ago
- Report an Issue
- Reported - view
Re: Bugs and Error
Hi Natasha, Thanks for waiting. The issue is resolved now. Please give it another try and kindly let me know if you still see the same issue as before. Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 4 mths ago
- Report an Issue
- Reported - view
Re: Bugs and Error
@NATASHA NADIRA BINTI IDRIS Thanks for reporting this. I've escalated this issue to the engineering team so they can fix your progress status on the Links to AI tools for Writing Self-Assessment page.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 4 mths ago
- Report an Issue
- Reported - view

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Ferry Darmadi

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: NO CERTIFICATE OR TRANSCRIPT

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I cannot get my certificate even after completing everything inside the course

Re: VIDEO PLAYBACK UNAVAILABLE

Re: Joining another class from the Landing page

Re: Says I didn't complete several task , when I did

Re: Says I didn't complete several task , when I did

Re: Certificate Issue: Module Marked as Incomplete

Re: Certificate Issue: Module Marked as Incomplete

Re: Learners completed the course, but no cert id is showing

Re: module 3 bonus quiz issue

Re: module 3 bonus quiz issue

Re: How can OpenLearning leverage converged networking to enhance seamless course delivery for students in remote and hybrid learning models?

Re: Typing issue in chat box

Re: Remove/Make optional the "Your thoughts on this..." screen when using the Post Text widget

Re: HeRO Quantitative Research

Re: Bugs and Error

Re: Bugs and Error

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