Ferry Darmadi's Profile - OpenLearning Help Community

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Re: The MODULE 1 URL has ended and I am unable to access the class
@NURSYAMIMI BINTI HAMZAH Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: Suggestion to add Institution Group filter option in Learner Data
@Adam Sharizman bin Lokman Noted and thank you for sharing the use case details. Your input is incredibly valuable and will help guide our product team in designing features that meet your needs.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Suggest a Feature
- Reported - view
Re: Suggestion to add Institution Group filter option in Learner Data
Hi Adam, Thanks for the suggestion. There is an existing alternative option to do this: you can filter the learners based on the course category. So you can group the courses in a category and then…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Suggest a Feature
- Reported - view
Re: Course page font size and line height issue
Hi Mohd Fadzil, Thanks for getting in touch. If you are using the Text Widget, you can change the font size by using headings. For more information, please refer to the article below: https://help.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: Do not receive certificates
@Noora Mohammed Thanks for the update. The OpenLearning Certified Educators certificate will be awarded after you have successfully passed all 5 courses.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Ask the Community
- Reported - view
Re: Do not receive certificates
Hi Noora, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Ask the Community
- Reported - view
Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT
@Dhevani Nikita Govender Thanks for your reply. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT
@Dhevani Nikita Govender Thanks for the confirmation. 1. For the Applied Psychology: Counselling Children & Youth course, please use this public link below to download your certificate.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT
Hi Dhevani, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: NO CERTIFICATE OR TRANSCRIPT
Hi Dhevani, Thanks for getting in touch. Could you please share the course link or the course name? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Ask the Community
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Hope you are well. I've received a confirmation from the course staff that they have sent the certificate to you. Hope all is sorted out now. Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Thanks for your message. We still haven't received any replies from the course staff yet. Please also try to contact them directly via email at support@onlinecoursesaus.com.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Thanks for the reminder. We haven't received any replies from the course staff yet. I'll send another email again requesting them to get back to you directly.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe Thanks for the update. Seems that the course was turned offline by the course staff. I'm confirming with them if this is intentional or if they're planning to turn it online…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- 1
- Report an Issue
- Reported - view
Re: I Can't complete my course even though i have done all activities
@Msizi Isaac Manashe The course facilitator has fixed the issue and congratulations, you have completed the course now. Please refresh the page and kindly let us know if you still see the same issue…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: I cannot get my certificate even after completing everything inside the course
Hi Suzaina, Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: VIDEO PLAYBACK UNAVAILABLE
Hi Norsyazwani, Thank you for reporting this. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Ask the Community
- Reported - view
Re: Joining another class from the Landing page
Hi Tim, Thanks for getting in touch. That is the expected behaviour. For this case, you can either enrolled the learner manually in the paid class within the same course or send the learner to…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Ask the Community
- Reported - view
Re: Says I didn't complete several task , when I did
@malcolmkotze Thanks for waiting. I am pleased to inform you that the issue has been resolved, and you have completed all pages in week 1. Hope this helps and please let me know if you have any…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: Says I didn't complete several task , when I did
@malcolmkotze Thank you for reporting this. There are some unconfigured contents on the pages. We've contacted the course staff and asked them to amend these issues.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: Certificate Issue: Module Marked as Incomplete
Hi Seyedali, The issue has been resolved now. Please give it another try and kindly let us know if you still see the same issue as before. Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: Certificate Issue: Module Marked as Incomplete
Hi Seyedali, Thank you for reporting this. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: Learners completed the course, but no cert id is showing
Hi there, Thanks for getting in touch. The learner was enrolled in two classes within the same course. If you go to the class of Jan 2024, you'll see the completion date and the certificate ID for…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: module 3 bonus quiz issue
@seong cho Thanks for the confirmation. For all the questions on that page, you'll need to put the whole sentence from the question in the answer as well.…
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view
Re: module 3 bonus quiz issue
Hi Seong Cho, Thanks for getting in touch. Could you please share the page link so we can take a look? Many thanks.
- Customer Success and Onboarding Associate
- Ferry_Darmadi
- 1 yr ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Ferry Darmadi

Re: The MODULE 1 URL has ended and I am unable to access the class

Re: Suggestion to add Institution Group filter option in Learner Data

Re: Suggestion to add Institution Group filter option in Learner Data

Re: Course page font size and line height issue

Re: Do not receive certificates

Re: Do not receive certificates

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: DID NOT RECEIVE CERTIFCATE OR TRANSCRIPT

Re: NO CERTIFICATE OR TRANSCRIPT

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I Can't complete my course even though i have done all activities

Re: I cannot get my certificate even after completing everything inside the course

Re: VIDEO PLAYBACK UNAVAILABLE

Re: Joining another class from the Landing page

Re: Says I didn't complete several task , when I did

Re: Says I didn't complete several task , when I did

Re: Certificate Issue: Module Marked as Incomplete

Re: Certificate Issue: Module Marked as Incomplete

Re: Learners completed the course, but no cert id is showing

Re: module 3 bonus quiz issue

Re: module 3 bonus quiz issue

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