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Ferry Darmadi
Customer Success
Ferry_Darmadi
Customer Success and Onboarding Associate
Jakarta
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Joined
Mon Aug 23 02:35:56 UTC 2021
288
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33
likes received
4
followers
Latest Posts
Re: Page not completed
Hi James, Thank you for reporting this. There is one activity that wasn't configured yet. We've contacted the course staff and asked them to amend these issues.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Big Ideas - not saving
Hi Sharon, Thanks for getting in touch. For your account, I can see there are a number of pages in Module 4 that are not completed yet. To check which pages are not completed yet and to gain 100%…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Ask the Community
Reported - view
Re: Big Ideas to Start Strong Across K-6 Module 6
Hi Tamara, Thanks for getting in touch. To be able to access Module 6, you should complete all the pages in Module 5. I can see there is one page that is not completed yet: 3.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Telehealth Module ~ 2 (Telehealth Modalities)
Hi Maddison, Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Not accepting response
@Shannon Webber Thanks for waiting. The issue is resolved now. Please give it another try and kindly let us know if you still see the same issue as before. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
1
Report an Issue
Reported - view
Re: Not accepting response
@Shannon Webber Thanks for sharing the page links. I could replicate the issues and have escalated this to the engineering team for further investigation. Once this is resolved, I'll update you again.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
1
Report an Issue
Reported - view
Re: Not accepting response
@Shannon Webber Thanks for getting in touch. Could you please share the page link or name so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Telehealth Course
@Rebecca Vegter Thanks for the confirmation. Have a great week ahead.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Ask the Community
Reported - view
Re: Telehealth course
Hi Jason, Thanks for waiting. The issue is resolved now. Please give it another try and kindly let us know if you still see the same issue as before. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Ask the Community
Reported - view
Re: Not accepting response
Hi Nouha and Madalyn, Thanks for waiting. The issue is resolved now. Please give it another try and kindly let us know if you still see the same issue as before. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Not accepting response
Thanks Madalyn. Our engineers are finalising the fix at the moment. Once it's released, I'll update you again. I apologise for the inconvenience caused by this.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Not accepting response
Hi Nouha, Thanks for getting in touch. Could you please share the page link or name so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Telehealth course
@Jason Limbert I could replicate the issue and have escalated this to the engineering team. Once this is fixed, I'll update you again. Thanks, Jason.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Ask the Community
Reported - view
Re: No submissions remaining
Hi Leila, Terima kasih sudah menghubungi OpenLearning. Bisa tolong dishare link ke kursusnya atau nama kursusnya? Terima kasih.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
7 mths ago
Report an Issue
Reported - view
Re: Error download certificate
Hi Norazlinda, Thanks for getting in touch. Could you please share the course link or name so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
8 mths ago
1
Report an Issue
Reported - view
Re: API to track student progress
Thanks, Arif.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
9 mths ago
Suggest a Feature
Reported - view
Re: Course(Kelas)
Pagi Pak Fikri, Bisa tolong dikirimkan link ke kelasnya atau ke mata kuliahnya untuk saya cek status kelasnya? Apabila kelas ditutup, itu merupakan keputusan dari dosen atau universitas Anda karena…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
9 mths ago
Ask the Community
Reported - view
Re: Becoming Mathematicians: Big Ideas to Start strong
Hi Nerys, Thanks for getting in touch. I can see you have already completed all pages in Module 1. If this issue is still valid, please kindly let me know the page name or share the page link so I…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
9 mths ago
Report an Issue
Reported - view
Re: groups function
@Kathryn Thanks for your reply. The repeated posts are visible in a number of places due to the setting made by the course provider. If you submit a post in group activity 1,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
9 mths ago
Report an Issue
Reported - view
Re: module 5
Hi Rasyidah, Thanks for getting in touch. By checking the setting, this page is not counted towards your overall course progress, therefore, there is no tick mark once you have answered it correctly.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
9 mths ago
Report an Issue
Reported - view
Re: I have completed all sections but I am locked out of the next module. It says blocked and contact administrator.
Hi Jake, Thanks for getting in touch. Could you please share the course link so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
10 mths ago
Report an Issue
Reported - view
Re: The videos are not working
Hi Jess, Thanks for getting in touch. Could you please share the page link or the course name and the page name/title so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
10 mths ago
Report an Issue
Reported - view
Re: Open Learning to Moodle
@Paul David Thanks, Paul. Have a great day ahead.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
10 mths ago
Ask the Community
Reported - view
Re: Open Learning to Moodle
Hi Paul, Thanks for getting in touch. Currently, it's not possible to download the courses in a format where you could then import them to Moodle. The current supported format is only HTML at the…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
10 mths ago
1
Ask the Community
Reported - view
Re: I can't progress to the next page
Hi Angela, thanks for getting in touch. To be able to access page 8. Let's come back together!, please go to page 7. Let's explore some task ideas and complete either one of the activities/pages as…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
11 mths ago
Report an Issue
Reported - view
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