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Ferry Darmadi
Customer Success
Ferry_Darmadi
Customer Success and Onboarding Associate
Jakarta
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Joined
Mon Aug 23 02:35:56 UTC 2021
291
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35
likes received
4
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Latest Posts
Re: eat that frog video
Hi Rebbecca, Thanks for getting in touch. I can replicate the issue. I'll escalate this to the engineering team and once I hear back from them, I'll update you again via email.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: Audio input
Hi Maryanne, thanks for taking the time to suggest this feature. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Suggest a Feature
Reported - view
Re: Certificate uploaded to Merit
Hi Anita, Thanks for getting in touch. I can see from your screenshot that the upload feature is within the English Language Teaching Centre (ELTC) and beyond our control.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Question Banks for Quiz
@Waluyo Adi Siswanto @Katrina Hennigan Thank you for the feedback. This feature has been raised to the product team, however, it hasn't been added to the roadmap yet as we need to release the quiz…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Suggest a Feature
Reported - view
Re: Aplications problem
Hi Omer, Thanks for getting in touch. Could you please elaborate more on the categories that you are looking for and would it be possible to send a screenshot of what you are seeing? Thanks, Omer.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: Eror saat klik your progress
@ELA RISMA Hi Ela, terima kasih atas konfirmasinya kalau semua sudah berjalan dengan baik sekarang. Terima kasih atas doanya dan semoga Anda juga selalu sehat dan sukses.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Open learning saya hanya seperti ini tidak bisa membuka modul dan lain lain hanya kosong bagaimana ya?
@ELA RISMA Hi Ela, diskusi kita lanjutkan di halaman berikut ini: https://help.openlearning.com/t/35hbzy8 Terima kasih.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Eror saat klik your progress
@ELA RISMA Hi Ela, tolong diupdate Chromenya sehingga ke versi 105, lalu tolong dicoba lagi apa bisa untuk lihat kursusnya. Terima kasih.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Eror saat klik your progress
@ELA RISMA Hi Ela, terima kasih atas infonya. Boleh tolong diinformasikan jenis HP dan versi OS nya? Apa kalau melalui browser seperti Chrome melalui HP juga tidak bisa melihat kursus Anda?…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Open learning saya hanya seperti ini tidak bisa membuka modul dan lain lain hanya kosong bagaimana ya?
@ELA RISMA Hi Ela, terima kasih atas infonya. Boleh tolong diinformasikan jenis HP dan versi OS nya? Apa kalau melalui browser seperti Chrome melalui HP juga tidak bisa melihat kursus Anda?…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Unable to complete the task
@FARAHIS NUR AZREEN MOHD RAMLI Thanks for the update. To complete the page, please post your answer to the question "Provide examples of conditionals." as per screenshot below. Hope this helps.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
1
Report an Issue
Reported - view
Re: Video cant play
Hi there, Thanks for getting in touch. Could you please share the page link so I can take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: I can't access the course ACC Volunteers Essentials 2nd Edition
Hi Ana, Thanks for getting in touch. I've done a quick test and was able to access the course. Maybe there was a short network connection issue when you were trying to access it just now.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: Unable to contact OpenLearning….. help!?
Hi Gillian, Thanks for getting in touch. I can see that you already sent an email for the same issue and we already replied to your email. We will continue the discussion via email. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Unable to Explore Course
Hi Noah, Thanks for getting in touch. I can see your class within the course will start today (6th July 2022) at 9 pm KL time. It should be a few hours from now. Hope this helps.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: Can’t enter groups on OpenLearning
@Ili Syazwani Thanks. I can see that you have sent an email about this issue as well. We'll continue the discussion over the email in that case. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: Can’t enter groups on OpenLearning
Hi Lli, Thanks for getting in touch. Please kindly share the course link and group name that you would like to access? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: I can't do anything. Please fix
Hi Zhen Bin, Thanks for getting in touch. Please kindly share your mobile OS version. Please also try to see if there are any updates for our mobile app by visiting, depending on your phone type,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: I couldn’t submit my assignments and files
Hi, Thanks for getting in touch. Could you please share the page link so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Report an Issue
Reported - view
Re: I want my certificate to arrive in Egypt
Hi Mariam, Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Attachments
Hi Leticia, Thanks for getting in touch. Could you please share the page name or link so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Can't complete the quiz
Hi Yue Ting, Thanks for getting in touch. Could you please share the page link so I can take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Ask the Community
Reported - view
Re: Keep getting” please try again “
@ROSEMINI ZABIDI SHAFIE Glad that all are sorted out now. Please kindly let us know if you have any further questions. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 yrs ago
Report an Issue
Reported - view
Re: Keep getting” please try again “
@ROSEMINI ZABIDI SHAFIE The key answer for Question #2 is changed now. Should be easier to get it completed. Please give it another try and kindly let me know if you still can't complete the page.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 yrs ago
Report an Issue
Reported - view
Re: I can not download module 2 video
Hi Audu, Thanks for getting in touch. Could you please send me the page link or the page name so I could take a look? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
2 yrs ago
Report an Issue
Reported - view
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