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Ferry Darmadi
Customer Success
Ferry_Darmadi
Customer Success and Onboarding Associate
Jakarta
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Joined
Mon Aug 23 02:35:56 UTC 2021
405
posts
54
likes received
8
followers
Latest Posts
Re: I have completed the task but my progress said 0/1
@Noor Jannah binti Bashah Thank you for reporting this in. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Mon, February 5, 2024 at 3:23 AM UTC
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Re: PMI-ACP course missing
@Edy Farhan Anuar You're welcome. Have a great week ahead.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Tue, January 23, 2024 at 2:18 AM UTC
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Re: PMI-ACP course missing
Hi@Edy Farhan Anuar , The course is back online again. Hope this helps and please let us know if you have any further questions.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Mon, January 22, 2024 at 4:12 AM UTC
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Re: Platform Problem
Dear Ibu Hardianti, Saya mendapat kabar dari pihak UMS bahwa ada kemungkinan Ini karena pengelola yangg lama domain sudah tidak punya wewenang dan khawatirnya domain tsb sudah tidak dirawat lagi.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Fri, January 12, 2024 at 8:32 AM UTC
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Re: Platform Problem
@Hardianti Saya sedang mencoba menghubungi pihak dari UMS (Universitas Muhammadiyah Surakarta), mungkin ada yang mengetahui siapa yang bisa menghubungi pihak hosting provider untuk domain Anda.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Fri, January 12, 2024 at 5:25 AM UTC
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Re: Platform Problem
@Hardianti Saya sudah mencoba menghubungi beberapa orang di daftar kontak kami dan belum mendapatkan jawaban untuk ini. Nanti siang setelah sholat Jumat,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Fri, January 12, 2024 at 4:06 AM UTC
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Re: Asking for response to my registration to a diversity education in the classroom. Thank you.
Hi Gladys, Thanks for getting in touch. Could you please share the course link that you've registered? Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Fri, January 12, 2024 at 1:57 AM UTC
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Re: Platform Problem
@Hardianti There might be an issue in the domain provider for the ucm.ac.id domain. Therefore, we are trying to reach out to the person in charge at Universitas Muhammadiyah to solve this issue.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, January 10, 2024 at 9:31 AM UTC
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Re: Platform Problem
@Hardianti This is still under investigation. Once the root cause is confirmed, we will update you again.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, January 10, 2024 at 7:02 AM UTC
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Re: When does a course expire?
Hi Ayesha, Thanks for getting in touch. OpenLearning provides the learning platform for organisations and individuals to teach their courses. If you have any platform or technical issues,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Tue, December 19, 2023 at 9:23 AM UTC
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Re: Unable to
Hi Nicole, Thanks for getting in touch. I've done a quick test and was able to connect the line or rope from the question to the answer as per the screenshot below:…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Mon, December 11, 2023 at 6:31 AM UTC
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Re: Memposting tugas
Hi Rizka, Terima kasih sudah menghubungi OpenLearning. Bisa tolong dikirimkan tautan atau link ke halaman yang dimaksud supaya saya bisa cek pengaturannya? Sekedar informasi,…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Tue, December 5, 2023 at 8:09 AM UTC
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Re: Download file
@TAN KUANG WEN Thanks for the confirmation. In that case, you could open the web browser on your phone, go to openlearning.com, log in to your account, and then access the course as usual.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Thu, November 30, 2023 at 12:13 AM UTC
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Re: Download file
@TAN KUANG WEN It's just an example taken from another course. The main point is: on the top right side, please click the 3 vertical dots then click Open in web browser. Hope this helps.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, November 29, 2023 at 6:14 AM UTC
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Re: Download file
Hi Kuang Wen, As we wait for the engineering team, there is a workaround for this. You can view the file by opening the page in your mobile web browser.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, November 29, 2023 at 2:46 AM UTC
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Re: Download file
Hi Kuang Wen, Thanks for reporting this. I'll escalate this to the engineering team for further investigation. Once I hear back from them, I'll update you again. We really appreciate your patience.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Thu, November 23, 2023 at 3:34 AM UTC
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Re: Question 2 in module 1.1 5G Technology Fundamental
@MOHD ARIF BIN MOHD NOR and@M HAFIZ Z After further investigation, we found there is an extra space in the key answer, therefore, it doesn't accept the correct answer.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, November 22, 2023 at 8:20 AM UTC
2
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Re: Question 2 in module 1.1 5G Technology Fundamental
@MOHD ARIF BIN MOHD NOR and@M HAFIZ Z Seems there is an issue with the fill-in-the-blank activities. I'll escalate this to the engineering team for further investigation.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, November 22, 2023 at 7:52 AM UTC
1
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Re: Question 2 in module 1.1 5G Technology Fundamental
@M HAFIZ Z Thanks for the update. Could you please try to log out to clear your current session? After that please log in, delete the current answer, and then try to fill in the answer again.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, November 22, 2023 at 7:41 AM UTC
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Re: Question 2 in module 1.1 5G Technology Fundamental
Hi M. Hafiz, Thanks for getting in touch. I think it should be working now. Please refresh the page and kindly give it a try again. Hope this helps.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, November 22, 2023 at 2:32 AM UTC
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Re: Change primary email address
Hi Min Heun, Thanks for getting in touch. To solve this issue, please kindly follow the steps in the article below:…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Tue, November 21, 2023 at 8:36 AM UTC
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Re: About File
Hi Kuang Wen, Thanks for getting in touch. This issue is resolved with the latest mobile app version, please try to check if there is an update for your current version. Many thanks.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Tue, November 21, 2023 at 8:33 AM UTC
1
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Re: 1.3 still showing incomplete while i did all activities
Hi Jabumathenjwa, Thanks for getting in touch. To complete page 1.3, you are required to submit a post or an answer in this section as per the screenshot below:…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Wed, November 15, 2023 at 8:30 AM UTC
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Re: Stuck on a quiz question
@Sonia singh Thanks for the update. Yes, the completion of all the crosswords is required. OpenLearning provides the learning platform for organisations and individuals to teach their courses.…
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Fri, November 3, 2023 at 3:10 AM UTC
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Re: Stuck on a quiz question
@Sonia singh Thank you for reaching out to us. We have received your email and will continue the conversation through that, thank you.
Ferry Darmadi
Customer Success
Customer Success and Onboarding Associate
Ferry_Darmadi
1 yr ago
Fri, November 3, 2023 at 12:58 AM UTC
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Reported - view
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