Diane Luchavez's Profile - OpenLearning Help Community

Latest Posts

Re: Platform Problem
@Hardianti Hi there! I can replicate this issue from my end and I apologise for the inconvenience. I will check this right away with our engineers and I will update you here asap.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 11 mths ago
- Report an Issue
- Reported - view
Re: I cannot complete the first quiz to continue
@Raul Arregui Hi there! Can you please send us the course page link for the quiz so we can check for you? It would be best to send us an email with a screenshot of the error you're getting as well as…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 11 mths ago
- Report an Issue
- Reported - view
Re: How do I break up a large activity into smaller parts?
@Sagar In order to access the widget: Go to the page in your course where you'd like to add this widget. Select Edit mode. In the lefthand widget menu, click on the grey container with the word Core…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Pages
- Reported - view
Re: Videos on the Institution Portal Landing Page
@Jenifer Frederick Hi Jenifer! At the moment, we can only support a video via a YouTube URL on your portal landing page. What I can suggest is to download your Vimeo video on your computer and upload…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Suggest a Feature
- Reported - view
Re: Did not receive certificate
@Roshwin Kaur Hi there! I've regenerated your certificate. You may download it again from your Credentials tab. Let me know how that goes. Thank you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Page not completed several times
@CHEN MINGHUANG Hi there! I apologise for the inconvenience. It looks like there's a completion setting issue on this page. I will reach out to the course provider to get this fixed and no further…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Counselling Children and Youth bug!
@jabumathenjwa Hi there! I have responded to you via email. Please check your inbox for more details on your query. Thank you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Unable to access course
@MOK JOTHAN Thank you so much for your patience! I was able to confirm your enrolment and have now added you to the course. Please access your course here.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Report an Issue
- Reported - view
Re: Unable to access course
@MOK JOTHAN Hi there! Our team is currently looking into your enrolment status and we will get back to you soon. Thank you! :)
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Report an Issue
- Reported - view
Re: emerging leaders in construction
@Alex hartgrove Thanks! The link above belongs to a course that was turned offline by the course provider and it's not the course you're enrolled in. Can you please try to clear your browser cache…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: emerging leaders in construction
@Alex hartgrove Hi there! Can you please send me the course page link so I can check this for you? Thank you! :)
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Big ideas to Start Strong - can't complete
@Steven Fattore Hi there! It shows that you have already completed the course, Big Ideas to Start Strong. Can you please log out and log in again to your account? If you continue to have issues,…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: It does not allow me to access the course in which I enrolled and already made the payment
@Dennis Fernando Banegas Garcia Hi Dennis! I responded to you via email and provided more info about your course. Please respond to the email if you need further assistance. Thank you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Report an Issue
- Reported - view
Re: quiz
@Kamarul Azhar KAMARUDIN Hi there! I've responded to you via email and we will continue the conversation from there. Thank you!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: I want to know why I cannot access reading task for lesson 2, lesson 3 and also lesson 4 for Interpersonal Communication Reflection Task.
@ANJALI TAN SZE THENG Hi there! Can you please send us the course title or the course link so we can check this further for you? Or, you can also directly email us at support@openlearning.com.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Certificate Pending
@Shannon Webber Hi there! The issuance of your certificate depends on whether or not the course provider has set up to issue it automatically or manually.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Ask the Community
- Reported - view
Re: Certificate Pending
@Dina Mostafa Khalil Madkour Hi there! Because you paid for the certificate, your course provider will have to issue it to you manually. Because it's the weekend,…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Ask the Community
- Reported - view
Re: Unable to enter course that someone has enrolled me in
@Azlina Zainal Abidin Hi, and I'm stepping in for Alenka! The reason you cannot add the email address as a second email to your current account is that this account already exists in the system and…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Unable to subscribe new students
@Muttaqin Rahmat Pangaribawa Hi, we have sent you an email copying our account management team who is in charge of discussing payments, plan upgrades, or anything related to your subscription.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- 1
- Ask the Community
- Reported - view
Re: Unable to play videos
@Vincent Ng That's awesome! Let us know if you need anything else!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Ask the Community
- Reported - view
Re: Using Art Materials
@Anna Dos Santos Thanks for this! Can you please provide a screenshot of what you see from your end? I can view all the contents on this page without any issues though.
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Using Art Materials
@Anna Dos Santos Hi there! Can you please provide the course page link so I can check this for you? Thanks!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Unable to receive any notifications from Outlook
@KRSNA BALARAM SURASH Hi there! Upon checking, I can see that you have two accounts with us. Can you please send us a direct email at support@openlearning.…
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Not saving posts
@Nicole Whalen Hi there! Can you please send us the page link where you're having this issue?
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view
Re: Problem accessing the course
Hi @Pauline Yip ! I responded to you via email and sent you the direct link to your course homepage. Let me know if you continue to have any issues. Thanks!
- Customer Success & Onboarding Advocate
- Diane_Luchavez
- 1 yr ago
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Diane Luchavez

Re: Platform Problem

Re: I cannot complete the first quiz to continue

Re: How do I break up a large activity into smaller parts?

Re: Videos on the Institution Portal Landing Page

Re: Did not receive certificate

Re: Page not completed several times

Re: Counselling Children and Youth bug!

Re: Unable to access course

Re: Unable to access course

Re: emerging leaders in construction

Re: emerging leaders in construction

Re: Big ideas to Start Strong - can't complete

Re: It does not allow me to access the course in which I enrolled and already made the payment

Re: quiz

Re: I want to know why I cannot access reading task for lesson 2, lesson 3 and also lesson 4 for Interpersonal Communication Reflection Task.

Re: Certificate Pending

Re: Certificate Pending

Re: Unable to enter course that someone has enrolled me in

Re: Unable to subscribe new students

Re: Unable to play videos

Re: Using Art Materials

Re: Using Art Materials

Re: Unable to receive any notifications from Outlook

Re: Not saving posts

Re: Problem accessing the course

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