Alenka Prezelj's Profile - OpenLearning Help Community

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Re: Can't see my assessment report
Hi Elisha, you are right, the report for Week 3 has been released, but it hasn't been made visible. This was probably done by mistake. I'll let the course staff know. Thanks for reporting!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Nu găsesc certificatul, cursul apare incomplet
Hi Anca, congrats on completing the course! As stated on your progress page - your certificate is pending and will be issued to you by the course staff soon.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: I've finished the unit. Why can't it see that?
@Taneal Thompson Hi there, can you please post the link to the page you're referring to? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Completed module but progress not marked
Hi there, I see you have completed the course and received the certificate. Congrats!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to make Course Payment
@John Hargrave Hi John! The upgrades have been completed, so if you try again, it should work now. Please give it another try?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Not able to access the course that I paid for
Hi Sumedh, we have received your email and we will help you further through that channel. Thank you.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Videos not playing
@Johanna G Koenig Hi Johanna, thank you for the links. Unfortunately, I'm unable to replicate your issue - all the videos play well on my end. Please note they are hosted on Youtube so if you are on…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to make Course Payment
Hi John! We are currently working on some upgrades, which might be the reason for your issue. Could you share the URL or name of the course so we can check this further? Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: NU SE ACTUALIZEAZĂ PROGRESUL
@Cernatescu Alexandra Maria That's great!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: NU SE ACTUALIZEAZĂ PROGRESUL
@Cernatescu Alexandra Maria I see. Can you please try in an incognito browser window? When you're done playing the video, please refresh the page.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Videos not playing
Hi Johanna, Please share the links to these pages and we can check from our end. Thanks!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: NU SE ACTUALIZEAZĂ PROGRESUL
Hi Alexandra Maria! Please play the video on this page in order to get full completion. Hope this helps!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Unable to view the certificate
Hi there! That is a static text on the last page which doesn't mean you have finished the course. Your course progress is 50%. To review it, please click on the progress bar in the course or here.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view
Re: Telehealth: 'About you' page
Hi Stephen! Sorry to hear you're having this issue. Here's what you should be seeing: Could you please try: - if you aren't already, please use Chrome - if you are on Chrome,…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: akun saya rusak sumua progres serta mata kulia hilang
Hi there! You can verify your email by following the instructions here. Hope this helps!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Receive email notifications for "Post file" submissions
Hi AWC, thank you for your suggestion. This has been noted, in the mean time, you can set up a Zapier to receive an email when a student submits a post. More on this here.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Suggest a Feature
- Reported - view
Re: I can’t complete the assessment
@Patchanok Aramcharoen Awesome, I'm happy to hear you managed to solve the task!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: I can’t complete the assessment
@Patchanok Aramcharoen Hi! Hmmm did you perhaps mistype a word, or maybe you added a space before or after a word? I was able to complete it, so there doesn't seem to be a technical issue here.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Quiz Duration to be Visible on Page Thumbnail
Hi again! I'm happy to let you know this has now been implemented. The due date is now displayed both on the page tile and the page itself - regardless if the due date is in the future or in the…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Suggest a Feature
- Reported - view
Re: The completion cert & badge not appear
Hi there, I have checked your profile and I can see the certificate and badge here. Hope this helps!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Cannot download my certificate
Hi Lea, I have regenerated and emailed you with the certificate. Hope this helps!
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: Changing Spacing in paragraph
Hi there! If you know CSS, you might be able to achieve the single spacing by using the CSS tags in Edit > Source code.
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Student Forum
Hi Christy, how can we help?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Ask the Community
- Reported - view
Re: Accessing COVID4 Nurses
@Meegan Callinan Hi Meegan, unfortunately, your screenshots are too blurry, I am not able to see them. But from what I can see, you didn't tick anything at the bottom?
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- Report an Issue
- Reported - view
Re: MCQ week 4 - number 16 cannot be answered - please upload the options.
@Marianne Lancefield Hi Marianne, sorry, OpenLearning is just the platform where this course is hosted. We're not at liberty to adjust your mark or release your assessment report.…
- Customer Success & Onboarding Team Leader at OpenLearning
- Alenka_Prezelj
- 3 yrs ago
- 1
- Report an Issue
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Alenka Prezelj

Re: Can't see my assessment report

Re: Nu găsesc certificatul, cursul apare incomplet

Re: I've finished the unit. Why can't it see that?

Re: Completed module but progress not marked

Re: Unable to make Course Payment

Re: Not able to access the course that I paid for

Re: Videos not playing

Re: Unable to make Course Payment

Re: NU SE ACTUALIZEAZĂ PROGRESUL

Re: NU SE ACTUALIZEAZĂ PROGRESUL

Re: Videos not playing

Re: NU SE ACTUALIZEAZĂ PROGRESUL

Re: Unable to view the certificate

Re: Telehealth: 'About you' page

Re: akun saya rusak sumua progres serta mata kulia hilang

Re: Receive email notifications for "Post file" submissions

Re: I can’t complete the assessment

Re: I can’t complete the assessment

Re: Quiz Duration to be Visible on Page Thumbnail

Re: The completion cert & badge not appear

Re: Cannot download my certificate

Re: Changing Spacing in paragraph

Re: Student Forum

Re: Accessing COVID4 Nurses

Re: MCQ week 4 - number 16 cannot be answered - please upload the options.

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